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255 Biscayne Boulevard Way, Miami, FL 33131
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JW Marriott
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1528)
Room & Suite (809)
Dining (89)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Marquis Miami
Updated 20/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 154 in Miami
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
JW Marriott Marquis Miami infuses sophistication, design, art, fashion and technology into a diverse landscape of business, meeting and pleasure travel pursuits. Ideally located in downtown Maimi, Florida, our hotel offers easy access to Wynwood Art District, the Frost Science Museum, the Perez Art Museum and the Miami Design District. Thoughtful amenities include stunning hotel rooms and suites, a stainless steel sky pool, a Mediterranean restaurant, an inviting spa and a state-of-the-art fitness center.
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Property amenities
Valet parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling
Game room
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Paid wifi
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Yoga room
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Billiards
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
Rooftop terrace
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Unlock Member Rates!

Location

Full view
100Great for walkers
Grade: 100 out of 100
199Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
2199Reviews84Q+A100Room tips
Traveller rating
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Most Recent
scscscwheelsup wrote a review 15 May
California100 contributions9 helpful votes
โœˆ๏ธ๐ŸŽ‰๐Ÿ’™๐ŸŒด๐Ÿ’ƒ๐Ÿป๐ŸŒ๐Ÿ—บ๐Ÿฅฐ Eeny, meeny, miny, moe! Miami?! Miami?! OR Miami for a layover? โœˆ๏ธYES, I PURPOSELY have layovers in Miami ๐ŸŒด! This time I stopped on my way to Lima ๐Ÿ‡ต๐Ÿ‡ชfrom Los Angeles. As always Chief Concierge Andres and the rest of the staff at the JW Marquis Miami were on POINT! Smiles, ๐Ÿ˜Š๐Ÿ’™service, and they remembered my name. Wow! ๐Ÿ˜! Traveling to South America ๐ŸŒŽ or Europe ๐Ÿ—บ I stop at the Marquis. Thank you Andres and see you all soon. ๐Ÿ’ƒ๐Ÿปโœˆ๏ธ๐ŸŒŽ๐ŸŽ‰๐Ÿฅฐโœˆ๏ธ๐Ÿ—บ
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Date of stay: May 2022Trip type: Travelled
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Kevin C wrote a review Apr 2022
Lake George, New York49 contributions54 helpful votes
The hotel was excellent. The encouraged mobile check in was useless. We used it but the "mobile key" does not give access electricity in the room - USELESS USELESS. We waited 30 minute for someone to come up with a key for this (after being asked to come down to the desk to get ourselves - what was the point of encouraging mobil check in. We were told we would be give 5000 Marriott points for this, but never received them. The room in this hotel are amazing with all kinds of bells/whistles including a TV in the bathroom mirror. The breakfast was great (Marriott Elite) and we also enjoyed the restaurant downstairs. The pool was stunning but it is shaded so not the warmest place. This hotel would be a "5" with a more service oriented staff and a mobile check in process that actually made life easier.
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Date of stay: February 2022
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Response from Valentina Casanova, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 2 weeks ago
Dear JI8698PQkevinc, Thank you for taking the time to share your feedback. I am glad to hear you enjoyed the room, pool and Food and Beverage services. I apologize for the inconveniences with the Mobile check-in system, we are working to improve our processes with the use of the App. We hope you will allow us another opportunity to provide you with the service you deserve when your travels bring you back to the Miami area. Sincerely,
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Ian C wrote a review Apr 2022
3 contributions
The Marriott continues to live up to the level of expectations when it comes to superior face to face customer service. I had a problem with my online reservation to which I attempted to resolve before my arrival, to no avail. However, upon arrival, the person at the check in desk, SUE, listened carefully to me, worked with me, and promptly resolved my issue. Service of this quality is what keeps persons like me coming back to your Brand. Just excellent!
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Date of stay: April 2022Trip type: Travelled
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Lisa C Simms wrote a review Apr 2022
Rugby, United Kingdom7 contributions3 helpful votes
We have just left the hotel after a 10 day stay. We were there for a conference and not looking forward to our stay having read some of the negative reviews. However, our experience was excellent and we highly recommend the JW Marriot Marquis Miami. Well appointed, spacious room with a very comfortable bed, 2 sinks in a big bathroom and every amenity regularly replenished. Very well situated in downtown Miami within easy walking distance of lots of good restaurants and even walking to Miami Beach was perfectly possible. Miquel from the concierge team went above and beyond to help us in every possible way both from the UK before we arrived and during our stay. Thank you very much Miquel! The bar is large and comfortable and all the staff were excellent. The food and drinks in both the hotel restaurant and bar were consistently very good quality. Quick and efficient check in and all the reception staff were helpful and friendly with any questions throughout our stay. Our room requests of a high floor and a quiet room were dealt with without an issue. The 3 day conference ran smoothly and professionally and all the food was excellent. I would definitely recommend this hotel to anyone whether travelling for business or leisure.
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Date of stay: April 2022Trip type: Travelled
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Katie S wrote a review Apr 2022
105 contributions70 helpful votes
I booked a weekend here with my son so that we would be walking district to the basketball stadium. It was very expensive that weekend - $1200 per night due to a music fesitival. The rate hurts no matter what, but I can justify it when I have an experience that's wonderful. This was anything but. I checked with the hotel prior to leaving to see if there was someplace in the hotel where we could watch the University of Miami basketball game and was told there wasn't any place. On our last night there, I discovered that this was false, and indeed the restaurant had a bar area with tv's where the basketball games were playing. Only we'd already missed the game we wanted to watch due to this misinformation. Then, I discovered that the mini bar in the room was unplugged (and you couldn't plug it back in) due to COVID. When I explained that I'm a Type 1 diabetic and need a refrigerator for insulin and food, I was told that it would be a charge of $10 per night. When I pushed back, they offered to keep my $450 bottle of insulin and food in some room behind reception. They ultimately provided the refrigerator to me for no extra charge, but only after they talked to a manager. The next day, I realized that I did not know what was included in the resort fee. When I messaged the front desk, I was told that the pool and fitness center were the only things included, something that I would expect to be available absent a resort fee. I later discovered on the day of checkout that there was virtual golf, bowling, and many other things available, none of which I was told about (and I was still charged the fee). On checkout, I was then double charged for valet. They fixed it, and I went to get my car. But the valet wouldn't bring it because they said I hadn't paid for valet. After about 10 minutes of back and forth, they were finally satisfied that I'd paid and brought my car. I had a junior suite but could hear the noise from the adjacent room as if the people were right next to me during my entire stay. I asked housekeeping at the beginning of the day on Saturday to clean while we were out between 10 am and 4 pm. We got back to the room to find that nothing had been done. They immediately sent housekeeping up to clean while we were in the room and they talked on their phones and sang the entire time. So the mini bar has to be turned off due to COVID, but they could send in human beings not wearing masks with us in the room without violating COVID protocol. Makes a lot of sense. I also had asked for maintenance to fix the tv in the bathroom because it would not turn on and that hadn't been taken care of either. This is nowhere close to the level of JW and isn't even close to the level of a Courtyard in terms of service. I highly discourage anyone from staying here. I normally keep it to myself if my experience is less than spectacular, but this one was so bad and at such a high price that I had to write a review.
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Date of stay: March 2022
Location
Cleanliness
Service
2 Helpful votes
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Response from Valentina Ricci, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 3 weeks ago
Dear Katie D, Thank you for taking the time to share your insight regarding your recent stay at the JW Marriott Marquis Miami. Our hotel team is truly dedicated to ensuring that every guest receives exceptional service and I sincerely apologized that we did not meet your expectation in this instance. Please fell ensured that I have shared all your comments and concerns with all our team in an effort to recognize our shortcomings and look for opportunity to improve our commitment towards you and all our guests. We hope to have the opportunity to regain your trust and welcome you once again when your travels bring you back to this area.
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Jim K wrote a review Apr 2022
Woodland, Michigan510 contributions82 helpful votes
We stayed here the night of March 15 When we missed a flight out of the airport. I will say that everybody was very friendly however I do believe for the price of $770 roughly including breakfast it could be much better. There were two of us yet there was only one bathrobe in the room. There were plenty of towels but there were absolutely no washcloths, there were no slippers, the wet bar was closed supposedly due to Covid, but they couldโ€™ve easily just left a refrigerator there for people to use. I did not think the bathroom shower was very clean at all as is indicated by the picture that I am attaching. Overall I would not stay here again for anywhere near the price that I paid.
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Date of stay: March 2022Trip type: Travelled
1 Helpful vote
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Response from Valentina Casanova, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 8 Apr 2022
Dear JimboBryan, Thank you for taking the time to share your feedback. While we continue to navigate these challenging times, providing the highest level of hospitality continue our number one priority and we sincerely apologize for failing to meet your expectations. As a teachable moment, I have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to continue to focus on the recovery of additional service closed due to the pandemic, in an effort to enhance all our guests stay. We hope you will allow us another opportunity to provide you with the service you deserve when your travels bring you back to the Miami area. Sincerely,
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Yuqi W wrote a review Apr 2022
1 contribution
My partner and I stayed at the hotel in March. We talked to Andres, who is the head concierge, and he took care of us amazingly well. He was really thoughtful and even upgraded our rooms, gave us complimentary internet and provided a nice bottle of champagne and macarons in our room as well. The experience really made us feel special and taken care of. Overall, it was a great experience and stay in Miami!
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Date of stay: March 2022Trip type: Travelled
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jeremymichael2018 wrote a review Mar 2022
Miami, Florida28 contributions54 helpful votes
Wouldnโ€™t have stayed here but had a ton of Bonvoy points to use up. I think I wouldโ€™ve been better off paying over at the Mandarin. Checked in at 12:30 AM (after midnight). Two gentlemen at the desk; one was engaged in a disagreement of sorts with a disgruntled guest and the other one just looked at me and said give me your ID. I always hand my AMEX and my ID at the same time and first gave him my AMEX and he again said I need your ID. The whole interaction was nothing but the ID :-) that was literally the only thing that he said the whole interaction.โ€จThe valet outside was nice but he likely doesnโ€™t work for the hotel- likely a contractorโ€จThere was a cleaning person that was doing the lobby floors that had a cord that was about a half an inch round thick and my three heavy Rollies with my injured arm couldnโ€™t get up over them and he could care less- just looked at me as I struggled on two different occasions. Woke up in the morning to a broken coffee machine; had no idea where anything was in the hotel (concierge lounge etc) or what the titanium benefits were because the front desk person the night prior said nothing to me other than give me your ID. :) โ€จWill never ever stay here again and I recommend you not either. BUT- There were three good staff members first off the valet upon arrival; didnโ€™t get his name but he was very nice, also Paula the operator was excellent and I spoke with her many times when calling the hotel from afar and from within the room. And then Salvador the Bellman- very friendly and personable.
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Date of stay: March 2022Trip type: Travelled
Room Tip: Stay at the Mandarin Oriental.
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3 Helpful votes
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Response from Valentina Ricci, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 26 Mar 2022
Dear jeremymichael2018, We truly appreciate you sharing your insights regarding your recent stay at the JW Marriott Marquis Miami. We truly thank you for the commendation to our dedicated associates. We sincerely apologize for falling short of meeting all your expectations and please feel assured that we have shared your comments with the appropriate hotel team to ensure the necessary guidelines are in place to continue to focus upholding our commitment to provide a memorable experience to all our guests. We would like to regain your trust and we hope you will allow us another opportunity when your travels bring you back to the Miami area. Sincerely,
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Courtney H wrote a review Mar 2022
Los Angeles, California55 contributions26 helpful votes
I stayed at the hotel recently and the service was horrible! I booked the hotel a month or so in advance, with specific requests because I was planning a bachelorette party. We booked 2 rooms with two beds and asked that they be conjoined rooms or at least on the same floor. We didn't get that all. The front desk staff had a very unwelcoming attitude about it. And, when arrived one room wasn't even ready! We arrived WAY after check-in as well! I also had a package sent to the hotel for the bride and when I attempted to give the concierge the two names on the package, they insisted on looking by the tracking number. So I gave them the number and they couldn't find it!! When the concierge attempted to confirm that I sent the package to the incorrect address, I stated the correct hotel address it was sent to and he said, no then REPEATED WHAT I SAID! Then proceeded to man-splain how packages are delivered to the hotel. So, after 20 minutes of waiting for them to look for my package and sending 3 different men, I said "Let me write down BOTH names and you look by the name because the tracking number is not working." Then they came back with my package. If they would have let me speak and write the names down initially, it would have been a MUCH smoother process. Instead, they were speaking to me as if I didn't know how mail works! We went the pool and it is nice, but it doesn't get much sun because it is blocked by all of the buildings. Not worth it. The valet staff is mediocre. They car was parked fine and we were ok with 55 dollar fee, but they were not communicating clearing with us. Do we leave the keys with you, or pull up? Be direct. The room service was fine and the housekeeping staff was efficient. Other than that, I wasn't impressed. I would not recommend this hotel at all.
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Date of stay: March 2022
Location
Service
Sleep Quality
Room Tip: Call multiple times. Don't take their word for it.
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2 Helpful votes
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Response from Valentina Ricci, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 23 Mar 2022
Dear courtneyh928, Thank you for staying at the JW Marriott Marquis Miami and for sharing your insights with us. We are pleased to read that you enjoyed the selection of our in room dining and the cleanliness of our rooms. Your satisfaction is very important to us and on behalf of our team, please accept my sincere apology if your stay did not exceed your expectation. Please feel assured that we continuously strive to deliver an excellent service and product, therefore your comments have been shared directly with the entire hotel team in an effort to recognize our shortcomings and improve our commitment to you and other future guests. We would like to regain your trust and we hope you will reconsider and allow us another opportunity to provide you with an exceptional experience in the near future. Sincerely,
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Richard B wrote a review Mar 2022
1 contribution2 helpful votes
I booked the prepaid rate totaling $1000 for two nights nights stay at the JW Marriott Marquis in Miami; however, the day of my trip I got notified by American Airlines my flight was canceled. After calling both the hotel and filling out a claim, I was notified my deposit would NOT be refunded. In the email they said as a Marriott Gold Elite member they value me as a customer but with the JW Marriott Marquis in Miami unwilling to even work with me on a situation that was out of my control that shows you how much they value me as a customer. NEVER book a prepaid rate, the savings are marginal and the risk is huge.
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Date of stay: March 2022
Value
Rooms
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2 Helpful votes
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Response from Valentina Ricci, Guest Services / Front Office at JW Marriott Marquis Miami
Responded 18 Mar 2022
Dear 2002rbagwel, We truly appreciate you sharing your insights regarding your experience with booking the JW Marriott Marquis Miami. We sincerely apologize we did not meet your expectation and please feel assured that our hotel team is truly dedicated to ensuring that all guidelines of the Marriott Brand are respected. We hope to have the opportunity to welcome you in the future. Sincerely,
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PRICE RANGE
$352 - $804 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott marquis miami hotel miami
LOCATION
United StatesFloridaMiamiDowntown
NUMBER OF ROOMS
313
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Frequently Asked Questions about JW Marriott Marquis Miami
Which popular attractions are close to JW Marriott Marquis Miami?
Nearby attractions include Room Escape Miami by Fox in a Box (0.4 km), Escape Hunt (0.3 km), and Olympia Theater (0.3 km).
What are some of the property amenities at JW Marriott Marquis Miami?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Marquis Miami?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Marquis Miami?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Marquis Miami?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to JW Marriott Marquis Miami?
Conveniently located restaurants include Steak Brasil Churrascaria, Vero Italian Restaurant, and Toro Toro.
Are there opportunities to exercise at JW Marriott Marquis Miami?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Marquis Miami?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Marquis Miami offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Marquis Miami?
The staff speaks multiple languages, including English and Spanish.