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W Miami

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#69 of 122 Hotels in Miami
Certificate of Excellence
GreenLeadersBronze level
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W Miami
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116 Reviews from our TripAdvisor Community

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Showing 87: English reviews
Reviewed 2 days ago NEW

Had a wonderful stay here at the beginning of the year. When we arrived, before checkout time, we were offered an upgrade if we waited until 4PM check-in, or offered a regular room early. We elected to wait, and left for lunch. Our upgraded cool corner room was well appointed, clean, and had a decent view of the city. Service...

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Thank Shmuel M
Reviewed 4 days ago NEWvia mobile

My stay at this hotel was first class, the service from the valet parkers, to the front desk, to the servers in 15th and vine were all on point. The restaurant was great, food very tasty and views were magnificent!

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Helpful?
Thank Russ B
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear Russ B, Thanks for taking a moment to share your short note on your recent W Miami experience. It was truly a pleasure to read that your stay was first class from beginning to end and I will be sure to share your comments with our entire team. I was also thrilled to learn that you enjoyed your dining...

Port of Spain, Trinidad
Reviewed 4 days ago NEW

This hotel is central to downtown and easy to access for anyone wanting to access Miami... public transportation is easily available and UBER was extremely efficient. The hotel staff were extremely pleasant and helpful. however, the hotel is a bit old, smells a little musty and needs some updating.

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Helpful?
Thank KASingh
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear KASingh, Thank you for sharing your review. I am glad that you love the location of our downtown property; so many of our guests often enjoy the many perks of being in the heart of Brickell and just walking distance of the American Airlines Arena or even Mary Brickell Village. I have taken note of your comments on our...

Reviewed 6 days ago NEW

Frist, I don't want blame Google Map which will mislead you to a private community. This hotel is residence building plus hotel room. When we walk in the lobby, smelly and in construction. I lived there two nights, never seen a housekeeper. Second which is the "best" part, I lost my item when I check out. I called front desk...

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Helpful?
Thank Shuiqing C
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear Shuiqing C, Thank you for reaching out via TripAdvisor to share your concerns about your recent stay. While I was disappointed for the lack of follow up that you received, I am thrilled that you emailed me directly so that I could personally address your issue with my team. I was happy that we found your missing toothbrush and...

Washington DC, District of Columbia
Reviewed 1 week ago

I would highly recommend staying at this wonderful property. I have stayed at W hotels all over the country and they are always consistent with excellent quality. What stood out at the Brickell W in Miami was how great the staff was. Hannakuah and Jorge went above and beyond to ensure that we had a wonderful stay. I was in...

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Helpful?
Thank Solar2010
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear Solar2010, It was a pleasure to read your review about your recent W Miami experience. Thank you for taking a moment to single out Hannika and Jorge on their passion. I am glad that although you’ve stayed at W hotels all over the world, W Miami stood out because of our tremendous staff. This is truly the level of...

Lehigh Valley, PA
Reviewed 2 weeks ago

The bathroom was larger than many hotel rooms I've stayed in. Having an accessible outdoor balcony was fun and entertaining watching the people scene on Brickell Avenue down below. Didn't get to use the pool. Mini fridge lived up to its name and was full of very expensive mini-treats so unusable for other purposes. HVAC was quiet and efficient. Bed...

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1Thank lafayette74
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear lafayette74, Thank you for your most detailed review. Although I was delighted to read that you had a great stay and enjoyed your time in Miami, I was truly dismayed to learn about your experience after check out. Rest assured this level of service is certainly not indicative of the culture standards we pride ourselves on. We pride ourselves...

Austin, Texas
Reviewed 2 weeks ago via mobile

Nice location in Brickell miami. Not far from downtown. Great spot to stay if you don't want to stay in south beach. Can be pricey as it's a nicer property. My room was awesome and guest relations staff very helpful. Will stay here again.

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Helpful?
Thank Ryan F
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear Ryan F, Thanks for your quick note on your recent stay with us. We are glad that you love the location of our downtown property; so many of our guests often enjoy the many perks of being in the heart of Brickell and just walking distance of the American Airlines Arena or even Mary Brickell Village. From all of...

Reviewed 2 weeks ago

Stayed here over the recent December break. The hotel made our trip fun and had a very easy going atmosphere. Will come again as soon as possible! Food was great and service was attentive and friendly.

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Helpful?
Thank Maria L
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear Maria L, Thank you for sharing your short note on your recent W Miami experience. I am glad that we exceeded your overall expectations and we look forward to hosting you again in the near future. Warm Regards, Neil Bierwagen General Manager

Reviewed 3 weeks ago

Emails returned undeliverable, no answer on indicated telephone numbers. Asking via automatic email for scan of your passport togethers with scan of your credit card (otherwise not allowed to check in....). I didn't do that, since situation stinks. Lost USD 373. Scam !

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Helpful?
Thank christianmelisse
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear christianmelisse, Thank you for sharing your review that both surprised and hugely disappointed me. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. Would you be so kind to reach out to me directly so I may learn more about your experience and personally assist...

Liverpool, United Kingdom
Reviewed 3 weeks ago via mobile

After a busy time at work, a transatlantic flight and a cruise the next day, the plan was -unusually for us - to do nothing. Go nowhere, see nothing and just veg. So we booked a suite at the W and just chilled in the room and only ventured out to dinner in the hotel until check out. Bed was...

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Helpful?
Thank pugdoggy5
Hotel-WMiami, General Manager at W Miami, responded to this review

Dear pugdoggy5, Thank you for sharing some moments from your recent stay with us. It goes without saying that you had a most relaxing stay with us in our comfortable beds. It was a pleasure to read that you had a most enjoyable stay with us. Next time you visit us, I ask that you try our Wet Deck on...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Discover extraordinary amenities at W Miami. From imaginative cuisine to bold beverages to top technology, we've got you covered. Connect in our fully WIRED Business Center and relax with soothing treatments at hang out with friends in our living room - or energize at our fully equipped FIT gym. When it comes time to take off, bring a piece of W with you, thanks to our signature W Hotels - The Store. For all other requests, our Whatever/Whenever(R) service is always on call. ... more   less 

Additional Information about W Miami

Address: 485 Brickell Avenue, Miami, FL 33131-2717 (Formerly Viceroy Miami)
Region: United States > Florida > Miami > Downtown
Price Range: ₹ 20,561 - ₹ 45,207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — W Miami 5*
Number of rooms: 148
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Cheap Tickets and Jetsetter so you can book your W Miami reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Viceroy Miami Hotel Miami
Viceroy Hotel Miami
Hotel Style:
#12 Green Hotel in Miami
#14 Family Hotel in Miami
#15 Spa Hotel in Miami
#16 Business Hotel in Miami
#19 Romantic Hotel in Miami
#23 Luxury Hotel in Miami
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Questions & Answers

Here's what travellers have asked, with answers from W Miami staff and other travellers.
19 questions
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Callicoon, New York
10 months ago
Porterville, California
1 month ago
Washington, DC
4 months ago

See all questions (19)

Questions? Get answers from W Miami staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Terrible facilities and customer service”
 of 5 bubbles shuiqingc, 15 Jan 2017 | Read review
“It's a scam !”
 of 5 bubbles christianmelisse, 31 Dec 2016 | Read review
“1418 if you can get it ...”
 of 5 bubbles solotraveladdict, 12 Dec 2016 | Read review
“higher up is better for the views”
 of 5 bubbles MBTinDC, 26 Oct 2016 | Read review
“river views are amazing”
 of 5 bubbles 670nataliac, 9 Oct 2016 | Read review
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