First of all I must mention the staff at this Hotel Jacqueline in particular was absolutely Amazing and so helpful Amaurys was also so kind and accommodating they both made our experience here so much better after an unfortunate incident that occurred which had nothing to do with the Hotel We will be back here again our room was very nice spacious and clean the restaurant was great I highly recommend
Customer Service must be trained every day because this hotel excels in it. Just booked a trip for April 2022 and I am coming back home. Front of the house, back of the house, all of the office best in the world. If a customer gives this Hotel less than 5 starts then there is no satisfying that person to begin with. Have stayed numerous times and consistent. Pricey yes at times but then it is not a Motel 6 by no means. If you want Super 8 prices then that is where you might want to look. Prices reflect where the location is and waking up to see your cruise ship has slipped in overnight is the best thrill.
This Hilton property is very modern, staff is extremely courteous and the location is fantastic.I was upgraded to a corner room overlooking the bay and the view was spectacular. The food was tasty as well and the mango martini is worth trying!
The spacious room were perfect. Comfortable beds and a nice size bathroom. My Grand daughter enjoyed the pool and met some friends. I like that Publix is across the street and Bayside Marketplace was very close.
I had a wonderful stay at the Hilton in Downtown Miami. I needed to get my passport and this hotel was right next to it. I was able to go there without any issues (a quick walk). I forgot my mask at the passport agency so I had to run back to the hotel, I was lucky that the front desk staff had some extra masks handy. The room was nice and clean. I did not experience any issues while there.
This was the second stay of a girls trip to Miami. Check in was extremely easy and the person who checked us in offered a late check out to accommodate our late flight. The room and view were absolutely beautiful and I will be back in the future!
Filiberto was really friendly and accommodating. He arranged for us to check in early. Isai was very conversational and helpful. We needed our bags stored as we roamed the city. He gave us a ticket to claim our bags upon return. Unfortunately, I lost my ticket. Fortunately, Isai remembered us and helped us out. The process to was quick. Great experience. I would definitely return to the Hilton
I would like to recognize Freddy from the Hilton downtown Miami concierge. Freddy provided exceptional customer service and went above and beyond to make our vacation truly magical. I would highly recommend the Hilton downtown Miami and if you stay here be sure to coordinate with Freddy for arranging any special tours. Freddy is definitely one of a kind and Hilton is fortunate to have him as an employee.
Decided to spend a few nights in Miami, and Hilton was our usual choice, a decision that we regretted soon after checking in to our room. The lobby and reception area was quite decent and spacious with contemporary features. The Junior Suite that we opted for was spacious as advertised too, and there ends the positive aspects! The room was quite tired-looking with stained sofa, with marks over the cabinet and doors; bathroom fixtures were old and malfunctioning with leaky shower controls. To make matters worse, when we raised concern about the state of the room, the front desk staff tried to explain to us that it’s quite natural for rooms to get stained and marked with use! Of course, why didn’t we think of that! The rooms are probably what’s expected of a cheap roadside motel, definitely not what we had in mind when we paid the premium rates for a downtown Hilton. The hotel didn’t have the usual buffet breakfast option, nor had the option for a decent dinner. So had to venture out for a meal in the Miami rain. Overall, not a nice experience. Would look for anything but Hilton next time in Miami. …
Got Diamond upgrade to a spacious junior suite. Excellent customer service especially at breakfast. Walkable to the bay and some nice restaurants. Delicious breakfast at hotel. Miss the concierge lounge but recognize that times have changed