Not clean, reported issues and did not do anything, just a “no” as an answer. Ask for a different room, they said no; ok, can you send somebody to clean?, I will fill a report. Nobody ever showed up. There is something you can do about it?, no. Thanks for going the extra mile in service, for making sure your guest feel welcomed and happy.
So I check in at this location March 13 but I was extremely satisfied with the customer service that Tatiana provided when we arrived. She was speedy, accurate, customer friendly, and most of all professional. I would recommend anyone to visit this location. Even the maintenance guys and housekeepers was all respectable I felt like a hone and when it came time to check out I felt like I was leaving behind family as I exited the property.
Wonderful hotel with amazing staff. Had a group here and Neph was so helpful at the front desk! It seems like a brand new building. Love the size of the rooms and how quiet the area is. This place is extremely well maintained. We felt very safe and clean.
This is the best hotel in miami is very clean and even better the customer service that was provided by Neph. They allow trucks at the parking lot, the room is so big with kitchen that you can cook wherever you want. Thank you
After my long day of traveling I was greeted with the most friendly and helpful professional receptionist, Sylvain. Sylvain was not only quick to get me signed in and in my room, but he also was able to explain the local area where I needed to travel for work with insights as to areas to avoid and great places to dine. Kudos to Sylvain!
I have to Stay in hotels a lot for work, so I've been in some pretty rough ones. This hotel is not one of those, it's super clean and the staff is amazing, in particular Neph at the front desk. I highly recommend staying here
Omg!!! Who is this person name ( ANDRE WRIGHT )???? THE PERFECT MANAGER EVER!!! Seriously , he knows how to make things so right!!! I was having a night mare with alot of things I was dealing with,and the least problem I needed was my hotel room. He went the extra mile to make my stay the best!!! Thank you so much Andre 🙂
As a Marriott Ambassador Elite member who has spent over $25,000 in 2020 and over $55,000 in 2021 for a combined total of $75,000 in terms of lodging expenses over the past 2 years, I must say that the Residence Inn Miami West FL/Turnpike is one of my favorite places to stay in Miami for an extended stay, especially when I’m traveling for business. Very friendly and attentive staff. Very accommodating team. Location is ideal…less than 30 minutes from downtown Miami and Fort Lauderdale and only a 1 hr drive from the Keys. If you’re in Miami, stay at the Residence Inn located at Miami West/FL Turnpike location.
We came to Miami as a last minute trip so we didn’t have any reservations. We found the hotel online and didn’t have any expectations. Arriving the personnel was very friendly, Neph helped us to get settled very easy and was very attentive and friendly. The room amazing, has a little kitchen, very clean and neat. Absolutely recommend this place. Price is very good and affordable.
The entire experience was wonderful. 3000 stars for Andre he manages the hotel A+. The 2 bedroom suite was so lovely. The hotel was so clean and home like. The staff was so kind, helpful and always had a smile on their face. I would and will stay here a million times. As long as it stays this way. Don't pass this hotel by you will be fully pleased. Thank you to the entire staff!!!
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