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This has got to be the worst I’ve ever stayed in.
The housekeeping staff did not clean the rooms properly.
The cook (not chef) was totally inflexible when items had run out on the fixed menu. The restaurant staff asked him to substitute items from...More
Response from gm_dur, Manager at Bay Eden Arms HotelResponded 14 January 2018
Thanks for writing your review on your recent stay here at The Eden Arms Hotel.
I am sorry to read that you didn't enjoy your stay on this occasion.
Thank you for your feedback.
Both my wife and I arrived early afternoon and we could not have been more pleased with the reception we were given, all the info we needed was just a question away and the hotels Deputy Manager Daniel could not do enough for us. Our...More
Response from gm_dur, Manager at Bay Eden Arms HotelResponded 3 January 2018
Dear Mr & Mrs Ken Mercer,
Thank you so much for taking the time to right a review of your recent stay here at The Eden Arms, I am over the moon that you found myself and the team most helpful and charming, we do...More
Not the best but ticks the boxes. Clean room, food ok, staff friendly. Not amazing. A little pricey for what you get. I don’t know if that is due to competition or lack of it. They have room for improvement.More
1 Thank Theo S
Response from gm_dur, Manager at Bay Eden Arms HotelResponded 30 December 2017
Dear Theo S,
Thanks for taking the time to write a detailed review on your recent stay.
I am glad to read that we excelled in all the area of which you were kind enough to bring to our attention.
I wish you all the...More
Just returned from a 4day break with National Holidays I've got to say they could do with more heating we stayed in room 17 and it never got that warm even though the radiator was on full the food at Breakfast was good but i...More
1 Thank Janetbabe
Response from gm_dur, Manager at Bay Eden Arms HotelResponded 20 December 2017
Thank you for writing a review on your recent stay here at The Eden Arms Hotel.
I am delighted that you found Beatrice and other members of our staff very helpful and friendly as we do pride ourselves in Customer Care and I...More
Hotel was remote but our party enjoyed the entertainment every night of our 5 day stay.The staff were very helpful espesially Julia who run her socks off to help people, It was a Shearings trip and we had the most helpful coach driver ever called...More
Response from gm_dur, Manager at Bay Eden Arms HotelResponded 16 December 2017
Dear Jeff Mexborough,
Thank you for writing your review on The Eden Arms Hotel.
I am delighted to read that you enjoyed every part of your stay and found our staff to be very helpful. We do take pride in the customer care that we...More