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Imperial Swan Lakeland

Traveller (41)
Room & Suite (24)
Family and Play Areas (3)
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About
  • Excellent27%
  • Very good19%
  • Average7%
  • Poor14%
  • Terrible33%
Whether you’re here to stay a night or a week, we can accommodate all of your needs. Not only do we have Executive Suites with Jacuzzi tubs, located steps away from our luxurious King size beds, but we also include couches with pull out sleepers, for that extra guest! You don’t have to worry about being able to keep in touch or catch up on news highlights with our complimentary high-speed internet connections and state of the art phone systems. Our goal here is to pamper your every need whether you are here for a business trip or a family get away!
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Property amenities
Pool
Free Parking
Business Centre with Internet Access
Wheelchair Access
Free High Speed Internet (WiFi)
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Banquet Room
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Room features
Non-Smoking Rooms
Air Conditioning
Microwave
Refrigerator in room
Suites
Smoking rooms available
Good to know
HOTEL STYLE
Centrally Located
Safe
HOTEL CLASS
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
48Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Contact
4141 S Florida Ave, Lakeland, FL 33813-1626
Getting there
Tampa Intl Airport56 km
St. Petersburg Intl Airport72 km
See all nearby hotels
Reviews(202)
Traveller rating
  • 54
  • 38
  • 14
  • 29
  • 68
Traveller type
Time of year
Language
Show reviews that mention
  • Filter
  • English
Ayesha B
10
Reviewed 1 week agovia mobile
For 3 stars this hotel was absolutely terrible. I checked in late because I had to travel after getting off work. No on was at the front desk had to call maintenance man several time to get him to answer and to get keys. Joe the maintenance man was rude. Bugs crawling through bathroom and room. Luckily not in bed. HORRIBLE EXPERIENCE!!!! WILL NEVER RECOMMEND THIS TRASH HEAP
Thank Ayesha B
Dream25854408832
10
Reviewed 2 weeks ago
Customer Service is horrible. You cannot get anyone to answer the phone; when they do answer and leave a message no one ever calls you back.. Every time we called to speak to Deniese the Venue person, she never returned calls. We had to just keep calling back until she answered the phone. Also we booked a Christmas Venue a couple months ago and received confirmation and price quote. Now just 4 weeks before the party and all invitations were sent out and DJ and Catering all set up they have to nerve to Email me on a Sunday to let us Know they cancelled all parties for December. We will NEVER book another venue at this place. Now we have to re-do invitations and everything else.. This cost us alot of money for their unprofessional business manner. I cannot believe the Tiger's even let them associate their name with this place.
Thank Dream25854408832
Laurie K
219
Reviewed 4 weeks ago
My sister booked this hotel. $100+ per night. Luckily it was for only one night because it was horrible. Front desk staff didnt acknowledge. Very hot and stuffy in lobby. Room had bugs and there was blood in the bathtub!! Everything felt dirty. Would never stay here again. And if your smart you wont stay here either.
Thank Laurie K
Departure57227083318
10
Reviewed 4 weeks agovia mobile
I never ever do this but now I must. Came in for the weekend to see the grandkids. Brought our grandson with us to see his cousins. Was excited since I knew it used to be a 5 star Hotel. My daughter got married there about 10? Years ago or so. Place stinks. Filthy dirty! Bathroom sink won’t shut off, dead Cockroach on bed, live cockroaches climbing on walls in broad daylight and water leaking on floor under bathroom sink plus bathtub was filthy! Oh and the worse part was a roach walking around in Fridge!
Thank Departure57227083318
gmdistefano
Madeira Beach, Florida
165
Reviewed 29 Oct 2018
Tried to check in Oct 27,2018 at 3pm and there was no one there. Doors wide open with a sign on the desk saying staff would be back at 8am the next day. Another sign saying if you were checking out sign sheet with name and room number and leave key on the desk. Apprx 20 people in lobby waiting to check in. Waited till check in time of 4pm, then 5pm- no one showed. Had to find other accomodations elsewhere. Police showed and I believe evacuated the remaining guests as they were left unattended incase of an emergency! Total Nightmare!! Do not risk booking this place!
Thank gmdistefano
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Questions & Answers
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Paula D
4 February 2016|
AnswerShow all 3 answers
Response from Patricia P | Reviewed this property |
no
0
Votes
TINKERBELLA2007
5 March 2015|
AnswerShow all 2 answers
Response from Jacqualyn s | Property representative |
yes included in the hotel service fee
0
Votes
Room Tips
"Stay away...…."
Curlskim
21 Jul 2018
Read review
"Choose any room at any other hotel and you'll be better off than here."
skydoc2336
24 Apr 2018
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"Do not stay here ROACHES"
vquinton
28 Mar 2018
Read review
"There are none!!!!!!"
CAROL523
4 Mar 2018
Read review
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PRICE RANGE
US$ 70 - US$ 104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
imperial swan lakeland hotel lakelandimperial swan hotel lakeland
FORMERLY KNOWN AS
Sheraton Inn Lakeland
LOCATION
United StatesFloridaCentral FloridaLakeland
NUMBER OF ROOMS
168
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