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After spending the previous week at a Westin in Bangkok, Thailand, I was looking forward to this stay. I had a late check in after 30 plus travel hours so, I was exhausted when I arrived. The staff was okay... but, I found the room...More
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 29 September 2017
Thank you for staying with us. I am so sorry that we did not meet your expectations. I know The Westin Bangkok is beautiful and a 5-Star hotel in the heart of the city, whereas we are away from Downtown Orlando. I appreciate...More
My husband and I had our wedding reception here 14 months ago! What a great choice. Alana, the catering sales manager, was simply wonderful. She was so accommodating and very communicative with me and my wedding planners throughout the process. Things went off without a...More
Quick trip to Florida for the Labor Day weekend. Chose Westin-Lake Mary as it was close to where my nephew resides. This was my first time staying in a Westin. and was not disappointed. From check in to check out everything was very good. Many...More
. The guest room has not up to what I am use to for a Westin. Two out of the three lamps did not work found that they were unplugged the desk chair base had not been dusted for a long time. On the plus...More
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 8 September 2017
Thank you for staying with us and I appreciate your feedback. I am so sorry that the condition of the room was not at the level it should have been. We have processes in place that should have helped us catch those items...More
Stayed here whilst visiting a friend in Lake Mary and chose it having stayed at other Westins. The rooms were well appointed with really comfortable beds. The issue was that when anyone ran a tap upstairs or flushed toilet or emptied the sink it was...More
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Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 5 September 2017
Thank you for staying with us, and I am so very sorry that we did not meet your expectations. Although we are a dog friendly hotel, we make it clear at arrival that all guests are to be considered and if a pet...More
US$ 152 - US$ 251 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#7 Business Hotel in Lake Mary
Non-Smoking Rooms ,
Number of rooms
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Response from HOCKEYMOM12 | Reviewed this property |
Pool towels are not great, but they are poolside. The lounges are there too - not many lounges and they are an older style. This pool area is not conducive to spending a day at the pool. Also, the hot tub was not working for... More
Pool towels are not great, but they are poolside. The lounges are there too - not many lounges and they are an older style. This pool area is not conducive to spending a day at the pool. Also, the hot tub was not working for the 3 days we were there in March.
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"Don't stay here...there are tons of other options in the area."