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The Westin Lake Mary

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Traveller (137)
Room & Suite (56)
Pool & Beach (12)
Overview
  • Excellent59%
  • Very good25%
  • Average9%
  • Poor4%
  • Terrible3%
Travellers talk about
“heavenly bed”(19 reviews)
“the club lounge”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from The Westin Lake Mary
Special Offer: Orlando Summer Offer!
Hotel deals
Offers from The Westin Lake Mary
Special Offer: Orlando Summer Offer!
Hotel deals
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (727)
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708 results
Traveller rating
409
176
69
32
22
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409
176
69
32
22
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All reviewsshula's restaurantheavenly bedthe club loungeexecutive floorbeautiful hotelfront desk staffmovie theaterbars and restaurantsminute driveorlando areabusiness travelerlate checkbusiness tripsoccer tournamentgrocery storespglobby
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1 - 5 of 708 reviews
Reviewed 3 days ago

The Westin is a beautiful hotel. I stayed for an evening and was able to leave my car in the parking lot for the week. Byron at the front desk arranged this for me. When I returned back to the Orlando Sanford Airport at 9:00...More

Thank tlynntex
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 2 days ago

Dear tlynntex, I am so happy to know that you enjoyed your stay with us and that our Associates were friendly and helpful. Our number one goal is to provide our guests with only excellent service. We hope to have another opportunity to have you...More

Hotel's Favourite
Reviewed 7 June 2018

Lovely lobby. Rooms are large clean and comfortable. Bedding and towels are excellent. Location perfect for access to Amtrak, Airport, Malls, restaurants and major highways. Staff was friendly and helpful. Provided total satisfaction with no hassle. Nice restaurant and drink service in house. Will definitely...More

Thank reelwise
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 8 June 2018

Dear Reelwise, Thank you for staying with us and sharing your experience. We are so happy that you enjoyed your stay, and we look forward to having you as our guest for many years to come!

Reviewed 1 week ago via mobile

I had a great experience at this hotel. Last minute booking. Super friendly staff.. Great location, room service 24/7 .. Clean and spacious.. Shower was large..Great bedding, super comfortable. I’ll definitely book again .

Thank melanistew
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 5 days ago

Dear melanistew, Thank you for staying with us and sharing your feedback. We are so happy you enjoyed your visit and we hope to see you again in the near future!

Reviewed 4 weeks ago via mobile

Checked in without any issues and got to my room (4th Floor) and had to jump on a conference call. As I sat there I realized that the room smelled like urine. After I finished my call I called the front desk and they moved...More

Thank Lynn B
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 3 weeks ago

Dear Lynn B, We appreciate you staying with us and sharing your feedback. I am so very sorry that this is the experience you had and it is truly unacceptable. I will be sharing your comments with our Executive Housekeeper and we will resolve this...More

Reviewed 4 weeks ago

Spent 3 days at the Westin. Rooms were nice, a little outdated, facility was clean, location was great but I thought there would be more amenities. For the price I expected free breakfast, but no, should have read up a little better.More

Thank Steve B
Response from Kim K, Assistant General Manager at The Westin Lake MaryResponded 4 weeks ago

Dear Steve B, Thank you for staying with us and I am so sorry that we did not meet your expectations. As a brand, The Westin does not offer complimentary breakfast but we do have a wonderful restaurant that offers great options for breakfast, lunch,...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$ 143 - US$ 210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#7 Business Hotel in Lake Mary
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$ 143 - US$ 210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#7 Business Hotel in Lake Mary
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (137)
Room & Suite (56)
Pool & Beach (12)
Dining (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Sandra H
24 November 2017|
Answer
Response from David M | Reviewed this property |
Cancellations are non-refundable; if cancellation takes place, guests forfeit total room charge plus tax.
1
Vote
Hunterd59
3 October 2016|
AnswerShow all 3 answers
Response from Tom P | Reviewed this property |
It's close enough where I would want to stay at the Westin Lake Mary. Easy drive even in rush hour.
0
Votes
glenna
14 May 2016|
AnswerShow all 8 answers
Response from HOCKEYMOM12 | Reviewed this property |
Pool towels are not great, but they are poolside. The lounges are there too - not many lounges and they are an older style. This pool area is not conducive to spending a day at the pool. Also, the hot tub was not working for... More
1
Vote
Room Tips
"Have not had a bad room. Concierge floor available."
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"Ask for a floor where there are NO PETS!!!"
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"High floors are best. Ask to be on the side away from McDonald's it's noisy early AM."
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"Choose a higher floor"
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