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07/05/2017 08/05/2017
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    Seralago Hotel and Suites

    5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4709
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$ 66
    US$ 110
    US$ 44
    US$ 68
    US$ 68
    Traveller (712)
    Room & Suite (318)
    Pool & Beach (94)
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    Overview

    • Excellent16%
    • Very good27%
    • Average23%
    • Poor14%
    • Terrible19%
    Travellers talk about
    “room suite” (25 reviews)
    “hot tub” (100 reviews)
    “fun spot” (39 reviews)
    Free Parking
    Pool
    Restaurant
    Bar/Lounge
    Fitness centre
    Free Internet
    3 Star Hotel
    All hotel details
    Offers from Seralago Hotel and Suites
    Special Price: 15% off room rate
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    Rooms
    May 7 May 8
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    1 room, 2 adults, 0 children
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    Reviewed 7 August 2013

    If you have a family, this is the perfect place to stay. Staff was friendly. There was a pool, jacuzzi, arcade, breakfast, just everything! You can tell the rooms were pretty outdated, but they were clean and thats what matters. Great stay .More

    Helpful?1  
    Response from Seralagogm, General Manager at Seralago Hotel and Suites

    Dear Ray, I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make every guest experience as perfect as humanly possible. When we accomplish that goal we’ve done our job. I...More

    Reviewed 7 August 2013

    The housekeeping is below standard. upon check in there were black hairs all over the tub, toilet, walls and bathroom door. I reported it and they came and "re-cleaned" still leaving black hairs in the tub, walls and door. the carpet was not vac'd and...More

    Helpful?1  
    Response from Seralagogm, General Manager at Seralago Hotel and Suites

    Dear Shelley, Thank you for staying with us and your constructive comments. There is never an excuse for lack of cleanliness and therefore we are certainly in your debt. Please accept my sincere apologies for the issues brought forward. I wish you would have requested...More

    Reviewed 31 July 2013

    We stayed at Seralago almost 12 days. I've got "The SIngle Parent Package". At first, the staff gave us a room that was very old and full of moisture. I asked another room, the staff gave me a room just above the first room and...More

    Helpful?1  
    Response from Seralagogm, General Manager at Seralago Hotel and Suites

    Dear Dalandia, Thank you for your nice comments about our staff and our product. I am glad things turned out eventually better than expected and I will inform my staff that they did a great job. Sorry about the first rooms you encountered and although...More

    Reviewed 30 July 2013 via mobile

    I checked into the hotel which the staff was great. Got to the room thought it was ok. Top blanket had long pieces of black hair which i don't have, and the blanket was dirty. The tub mat was black as nite but no one...More

    Helpful?1  
    Response from Seralagogm, General Manager at Seralago Hotel and Suites

    Dear Richie, Thank you for staying with us and your constructive comments. Thank you also for the nice comments about our staff. I am truly sorry for the less than satisfactory housekeeping service and wish you would have requested another room, so we would have...More

    Reviewed 30 July 2013

    We stayed here for a quick weekend to the parks, we got the room off groupin to give it a try. Location is perfect! The 1st room we had was moldy and stunk! I moved the blanket off the bed, the sheets were a flat...More

    Helpful?1  
    Response from Seralagogm, General Manager at Seralago Hotel and Suites

    Dear Jacqie, Thank you for staying with us and your constructive comments about our shortcomings. There is never an excuse for mold in your room, dirty sheets and an AC that did not cool properly. These issues could have immediately been resolved, however you are...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Free Internet
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Meeting Rooms
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Hot Tub
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$ 39 - US$ 90 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available
    Photos
    Traveller (712)
    Room & Suite (318)
    Pool & Beach (94)
    Dining (30)
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Andrew G
    Hi there I am staying in your Hotel from the 21st April to the 6th May 2017 and I would like to request a pool-side renovated room please. The reviews such are a mixed bag, I don't expect a premium hotel at the price I'm paying but cleanliness is all important to me and my girlfriend and I would like manager assurance that I will get a clean and renovated room for my stay? Thanks Andrew Grieve
    14 April 2017|
    Answer Show all 3 answers
    Response from Luis G | Property representative |
    Please call the hotel directly, ask for reservation and make the request.
    0
    Votes
    Dave F
    Is there restaurants on the complex and is there restaurants/diners close by(walking distance)?
    12 April 2017|
    Answer Show all 7 answers
    Response from Luis G | Property representative |
    Yes we have a full service restaurant that serves breakfast, we have a food court that you can order anything from a full entrée to burgers and pizzas and our pool bar also take orders.
    0
    Votes
    Eric V
    I have booked a room for my wife and I from Sept. 17 to 24. For a very belated honeymoon and my wifes first trip to Disney. Wondering if there would be any chance of a room upgrade to ensure a grand time for my wife. Thanks in advance.
    9 April 2017|
    Answer
    Response from Colette29 | Reviewed this property |
    Think you need to contact hotel directly with this request
    0
    Votes
    Room Tips
    "rooms close to lobby would be your best bet. we stayed close to lobby and pool area"
    Read review
    "Pool side rooms seem to be upgraded from what I have heard. Pet rooms they don't care about."
    Read review
    "If you ever have kids like mine, they range from ages 21 - 2 years old....get a kids suite. It'll..."
    Read review
    "Inspect your room before you pay for it and have them sign off on anything you find broken or you will be..."
    Read review