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Seralago Hotel and Suites

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Traveller (951)
Room & Suite (436)
Pool & Beach (103)
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Overview
  • Excellent16%
  • Very good27%
  • Average22%
  • Poor14%
  • Terrible21%
Travellers talk about
“old town”(321 reviews)
“room suite”(26 reviews)
“food court”(85 reviews)
Free Internet
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Reviews (2,905)
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All reviewsold townroom suitefood courtfun spotfridge and microwavered lobsterkiddie poolpoolsidetikitubsseaworld
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11 - 15 of 2,391 reviews
Reviewed 3 weeks ago

Unfortunately, we were not able to cancel it since it was a trip booked by our group. We rented more than 6 rooms and I am speaking about my personal experience, THiS PLACE IS NOT SAFE AT ALL. People seem to be living in that...More

4  Thank angelikaswann
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 2 weeks ago

Dear Ms. Swan, We take the safety of our guests extremely serious, we do not tolerate any criminal activities and for that reason we have on retainer one of the best security company in Orlando. Our security company was founded by two former sheriffs from...More

Reviewed 3 weeks ago via mobile

Rats. Mold. Filth. Cracked sinks and tiles. Buzzing room lights. Repulsive curtains and carpets. A true horror scene. We booked this week when every hotel in Orlando was sold out . I have had to apologize profusely to my family. I have pics but don’t...More

5  Thank JohnnyCFerraro
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 2 weeks ago

Dear Guest; It is not unusual for us to be sold out; we have tens of thousands returning and loyal customers. Your comments are both malicious and libelous. We have passed every state inspection and we have a very good pest control company on retainer....More

Reviewed 3 weeks ago via mobile

This hotel needs updating. The room we were given supposedly was one of the updated ones. If that's true I would hate to see the others. Only excuse given to me was that it was a 3 star rated hotel. No kidding. Paint was chipped...More

2  Thank evelynm603
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 2 weeks ago

Dear Guest; Thank you for taking the time to write a review on TripAdvisor, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Executive Team to review. Thanks again for your comments....More

Reviewed 3 weeks ago via mobile

I stayed there from Wednesday March 28th till Friday, March 30. The hotel in itself was very nice. It is a good place for families because he’s right next to old town where depending on their ages they can walk over there. They have an...More

Thank Sharon H
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 2 weeks ago

Dear Guest; Thank you for taking the time to write a review on TripAdvisor, it is through such candid feedback that we continue to improve our services and product. My sincerest apologies for the lack of empathy you received from our team members, this is...More

Reviewed 3 weeks ago via mobile

Under last minute circumstances I decided to rent from this hotel while viewing the photos listed on the TripAdvisor. I did read one review about the bad experience and please believe what we say is true. This is a motel mess. I had to change...More

1  Thank Shalonda C
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 3 weeks ago

Dear Guest, We are disappointed that you did not enjoy your stay. The Kid's Suite is our most popular room type and is always sold out. We have many great reviews and I also ask the readers to read those reviews. We are certainly not...More

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Best Value Properties in Kissimmee, FL
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$ 36 - US$ 86 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$ 36 - US$ 86 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (951)
Room & Suite (436)
Pool & Beach (103)
Dining (30)
Amenities (24)
Family and Play Areas (22)
Questions & Answers
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Christopher M
14 April 2018|
AnswerShow all 2 answers
Response from Aaron G | Reviewed this property |
they charge your card at the end of your stay
0
Votes
Gabriella V
13 April 2018|
AnswerShow all 12 answers
Response from Lee J | Reviewed this property |
If you're fussy, be prepared to spend $ 100/night or more on weekends or holidays for a better place. Don 't expect 1st class for "cargo" price. Every day you leave early & return late in Kissimmee. Spend $200/night at... More
1
Vote
Gabriella V
12 April 2018|
AnswerShow all 5 answers
Response from John H | Reviewed this property |
parking is on site and plentiful tv flat screen
1
Vote
Room Tips
"They offer nice size family suites."
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"Ask for pool facing"
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"if you like mold it has a great view"
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"Get a room with a pool view."
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