We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Gaylord Palms Resort & Convention Center

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Gaylord Palms Resort & Convention Center
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

4,341 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,210: English reviews
Start your review of Gaylord Palms Resort & Convention Center
 Click to rate
Reviewed 2 days ago NEW

Just got back from spending two nights at this hotel. My family and I went up for a quick weekend trip and loved every minute of it! We had an atrium view room with a balcony which we absolutely loved. Even though you are inside, it feels like being outside. We enjoyed exploring the different areas of the hotel atrium...

 Report
Helpful?
Thank Amy R
Wellington, Florida
Reviewed 2 days ago NEW

We stayed that hotel during the Easter Festival, they had a egg hunt for the kids, it was suppose to start sharp at 11am however we went down at 10:50 and it was over, my kids were so upset, this was suppose to be a family event, we spent $300 for the room and no body cater to our needs,...

 Report
Helpful?
Thank mazzoscott
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear mazzoscott, Thank you for taking the time to comment on your recent stay. We sincerely apologize for your recent experience with us. I will be sending you a private message to collect some additional information from you regarding your stay. I look forward to speaking with you soon. Sincerely, Mindy S., Customer Care Specialist

Coral Gables, Florida
Reviewed 2 days ago NEWvia mobile

I was shocked at the prices in this location, coffee $4.50, daily resort fee! Breakfast buffet $27.00 Parking $29.99 When you call the front desk nobody can help, the concierge closes early on a Saturday The valet could not accept my ticket via phone this morning because they were too busy I will never stay here again

 Report
Helpful?
Thank Carlos F
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear Carlos F, Thank you for taking the time to comment on your recent stay at Gaylord Palms Resort. We apologize that you were dissatisfied with our parking fees as well as the pricing at some of our food and beverage locations. We want to assure you that we continually reassess our pricing structure to guarantee we are providing our...

Toronto
Reviewed 2 days ago NEW

Fifth time around, still the worst Gaylord . All due to cleaning staff. In past I have to admit, it was only the hallways....this year it was inside the room. Twice, they forgot to clean the room, asked twice when room was getting cleaned or even clean towels to prepare for dinner meeting. I had to get the towel from...

 Report
Helpful?
Thank Aline7777
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear Aline7777, Thank you for taking time out of your busy day to provide us with your feedback from your recent stay. We sincerely apologize for your experience. Our team strives to provide world class customer service and we always want each one of our guests to feel like they are taken care of in every aspect of their stay....

Columbus, Ohio
Reviewed 3 days ago NEW

This is one of my favorite hotels ever. Service was awesome and the hotel is well maintained. There was plenty of room for the large convention I was attending and was close to attractions. I would recommend this for sure.

 Report
Helpful?
Thank APowell125
Sacramento, California
Reviewed 3 days ago NEW

Visited in April for Disney trip for the family. Its a big place and finding our room took awhile. We had a room on the far left side which is more for the conventioneers and it was quiet during the week. The decorations were impressive in design and presentation. The wife and kids enjoyed an empty workout room and swimming...

 Report
Helpful?
1Thank dadkwang
Reviewed 3 days ago NEWvia mobile

I'll start off by saying I had high expectations seeing I've had great experiences at other Gaylord Resorts..this one did not add up. Prices are outrageous, especially for the quality of the food and drink. The service is even worse. None of the employees we encountered acted as if they wanted to be here, and wait times to be acknowledged...

 Report
Helpful?
Thank HudsonLove87
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear HudsonLove87, We appreciate the time you took to comment on your recent stay. We sincerely apologize about your experience here at the resort. The level of service you experienced is certainly not to our standard. Please be assured that your comments are not taken lightly and they will be reviewed with the appropriate personnel. Again, thank you for your...

Marshfield, Massachusetts
Reviewed 3 days ago NEWvia mobile

Stayed here for a recent convention. Property is very nice and well planned out. Food within the hotel however was not the best. Convention food was so so and tried a few of the inhouse restaurants were horrible. Had room service one day and it was a disaster. Great location for convention and Disney but just eat elsewhere !

 Report
Helpful?
Thank Janie89
Spokane, Washington
Reviewed 4 days ago NEW

The good: They seem to take great pride in the atrium and indoor ponds. The plants, animals and eco systems appear to be well-managed. If you have a family, kids will LOVE this resort as the atrium would be fun to explore and see fish, alligators, turtles, and snakes. They will also love the pool as it's completely geared towards...

 Report
Helpful?
Thank jane850
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear jane850, It was a pleasure hosting you and we appreciate the review. Here at the Gaylord Palms, our team wants to provide nothing but the best hotel experience and we sincerely apologize that we fell short of that while you were with us. Please be assured your comments have been shared with our leadership team and will be addressed...

Fort Myers Beach, Florida
Reviewed 4 days ago NEWvia mobile

From the moment we checked in the staff failed us to the moment we left. The valet drivers took our things out of the truck and placed them in the basement. And didn't call to let us know where our shopping bags were. The pool area is nice but the staff lied and told us that we could deflat the...

 Report
Helpful?
Thank prettyEmagirl
GaylordPalms, Guest Relations Manager at Gaylord Palms Resort & Convention Center, responded to this review

Dear prettyEmagirl, Thank you for taking the time to comment on your recent stay with us. We sincerely apologize for the level of service that was offered to you throughout your stay as it is not to our standard. We strive to provide the very best service to each of our guests and I sincerely apologize we did not offer...

2,119 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2050)
Viewed
Pool/Beach Area (125)
Viewed
Room/Suite (210)
Viewed
Hotel & Grounds (522)
Viewed
Bathroom (60)
Viewed
Family/Play Areas (38)
Viewed
View from Room (117)
Viewed
Dining (86)
Viewed
Business Centre/Function Rooms (27)
Viewed
0:28
Videos (2)
Viewed
Other (863)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (69)
Viewed
Hotel & Grounds (11)
Viewed
Family/Play Areas (7)
Viewed
Business Centre/Function Rooms (2)
Viewed
Room/Suite (18)
Viewed
Pool/Beach Area (11)
Viewed
Dining (1)
Viewed
Bathroom (1)
Viewed
Other (18)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Kissimmee
1.7 km away
Hilton Orlando Bonnet Creek
4.5 km away
Embassy Suites by Hilton Orlando Lake Buena Vista South
3.7 km away
Caribe Royale All Suite Hotel & Convention Center
Show Prices
Show Prices
Show Prices
1.4 km away
Waldorf Astoria Orlando
Waldorf Astoria Orlando
#28 of 335 in Orlando
4,060 reviews
1.9 km away
Wyndham Grand Orlando Resort Bonnet Creek
3.1 km away
Polynesian Isles Resort
Polynesian Isles Resort
#2 of 152 in Kissimmee
858 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Just minutes from Central Florida's world-famous theme parks, including Walt Disney World, Universal Orlando and Sea World, the 1,416-room Gaylord Palms Resort is the ideal destination for leisure and business travelers alike. This spectacular resort features 4.5 acres of beautifully manicured gardens and themed environments beneath a signature glass-covered atrium. On-site leisure and recreation opportunities abound with the Cypress Springs Water Park, featuring a double FlowRider and drop slide in addition to a multi-level treehouse water playground; the adults-only South Beach Pool; Forbes Travel Guide's Four Star Relache Spa & Salon; Wreckers Sports Bar, featuring a two-story sports screen; and a 24 hour fitness center. And with eight restaurants and lounges ranging from fine dining at Old Hickory Steakhouse to casual poolside fare at SandBar, Gaylord Palms offers something for every appetite. ... more   less 

Additional Information about Gaylord Palms Resort & Convention Center

Address: 6000 W. Osceola Pkwy., Kissimmee, FL 34746-4414
Region: United States > Florida > Central Florida > Kissimmee > Gaylord Palms Resort and Convention Center
Price Range: ₹ 13,095 - ₹ 25,736 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gaylord Palms Resort & Convention Center 4*
Number of rooms: 1416
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Hotwire, Expedia, Hotels.com, Travelocity, Cancelon, TripOnline SA and getaroom.com so you can book your Gaylord Palms Resort & Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gaylord Palms Hotel Kissimmee
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort & Convention Center Kissimmee, Florida
Hotel Style:
#3 Luxury Hotel in Kissimmee
#3 Spa Hotel in Kissimmee
#3 Business Hotel in Kissimmee
#5 Romantic Hotel in Kissimmee
#7 Top resorts Hotel in Kissimmee
#12 Family Hotel in Kissimmee
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Gaylord Palms Resort & Convention Center staff and other travellers.
60 questions
Ask a question

See all questions (60)

Questions? Get answers from Gaylord Palms Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay in the Atrium, very loud”
mazzoscott, 23 Apr 2017 | Read review
“Upper floor facing atrium.”
Aline7777, 23 Apr 2017 | Read review
“The atrium room is a little more, but mention your Marriott Rewards. I got a free upgrade.”
cynthiasT2314JV, 20 Apr 2017 | Read review
“Atrium view with balcony well worth it.”
41katelynr, 18 Apr 2017 | Read review
“I would avoid ground floor near the lobby - although they were not able to accommodate my request”
J8117AKrickc, 14 Apr 2017 | Read review
5 of 5