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This hotel was great! Everyone in the front office was friendly and very accommodating. They made all our reservations for us (restaurants, snorkeling) and we never had to worry about a thing. They provided pool towels, beach towels and beach bags for use. It was...More
Response from TOTOKeyWest, General Manager at The Gardens HotelResponded 1 July 2013
Thank you for your review! We really appreciate feedback and are very pleased your trip was perfect. We hope to see you soon! Jim Marquardt, GM
Such a nice place !. Friendly and helpful crew and, when Billy is there, you have a great bartender and you may want to book a boat trip with this lovely guy. there is also good music every evening and jazz on Sunday.
Our first trip to Key West was the relaxing vacation we were seeking. Staying at The Gardens was a delight. Located about one block off of Duval St. made it very convenient to just about everything. In fact we walked to dinner two evenings. Our...More
This is a top quality B&B with a top price. Great grounds, excellent staff and wonderful room. It rained much of the time we were there, but we enjoyed our visit anyway. The wine bar is very unique. Rooms are very well furnished. The only...More
2 Thank James M
Response from TOTOKeyWest, General Manager at The Gardens HotelResponded 15 June 2013
Thank you for your review! We are increasing the size of the floor rugs in each of the rooms, I am sorry you had noise from another room. We are sure this will fix this issue. We look forward to your return and once again...More
We had been to The Gardens before, things have really changed. They seem to be working diligently to cut costs, and to us it showed in more ways than one. Their cancellation policy is written in stone and they will not deviate. We had to...More
3 Thank 44Years
Response from TOTOKeyWest, Owner at The Gardens HotelResponded 14 June 2013
Our team here at the Gardens Hotel, strives to exceed our guest expectations. We are a small 17 room Boutique Hotel surrounded by an acre of lush tropical landscaping. Maintaining a level of excellence that surpasses guest expectation requires more staff than we have rooms!...More