We arrived 2 hours earlier than check in time. The lady at the front desk was very nice and told me she would call me when our room was ready. We maybe waited 15 minutes. The entire hotel was Following CDC rules. They upgraded my room. It was a very roomy 2 room set up. Everyone enjoyed there stay at the hotel. I would recommend the courtyard Marriott anytime.
CONS: Mixed reviews on staff at checkin - some very kind and professional, others blasé and seemed bored; be wary you don't end up on the noisy, main street; cleaning staff was not informed by the front desk. On site Starbucks staffer was rude and totally unenthusiastic. PROS: Check-in went well for us. Room on second floor with balcony was excellent, quiet, clean. Pool area was pristine clean and lovely; boardwalk with chairs and tables on the water was relaxing; two water bottles upon check-in. Location and plentiful parking was very convenient for us. As Life time Platinum members at Marriott, we expect Marriott standards. Upon check-in, it was a serious moment to sign the "contract" regarding covid and expectations. Apparently only the front desk people are in on the contract. NO housekeeping was noted yet while we were gone, our room was tidied up and towels replaced. Not expecting anyone to come in, the room was a mess and certain valuables were left out. Nothing was taken, but we we're definitely surprised. Our friends were napping in their room when that happened to them, but the staff didn't wait, they barged right into the room!…
We stayed at this hotel for one night in late March and are sorry that we did. We were rather surprised by this hotel. I stay have stayed at enough Marriott properties to achieve lifetime Titanium status with the chain, and usually like the chain very much. When we checked in to this hotel in the late afternoon, I was greeted by an employee at the front desk who was completely disheveled. Her shirt literally had what appeared to be food stains all down the front of it. When we were assigned to our room, it appeared very "tired." Everything was just run down . In the middle of the night (2-3AM), we were awoken to the neighbors having a party and the smell of pot coming through our vent. We were rather disappointed by the lack of response by the hotel staff once we brought this to their attention. Very disappointing experience. I would probably not return.…
Stayed one night in nice suite with balcony over looking the beautiful pool. Nice location, close enough to Duval St, without noise and crowd. Great hotel staff too. The hotel looks nicer than the Marriott down the road that is more expensive,
Nice view. Close walking distance to And Coffee. We had time to relax without rush and enjoyed walking into town and all the sites. Staff was courteous. Room was clean and spotless and no issues. It was a great five days.
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