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La Concha Hotel & Spa

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La Concha Hotel & Spa
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920 Reviews from our TripAdvisor Community

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There are newer reviews for La Concha Hotel & Spa
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Showing 792: English reviews
Ocala, Florida
Reviewed 14 December 2015

Room was just what is needed. Everything one will need is at your fingertips. Anything that is not in front of you is just a phone call away. Just call Frank, " the concierge". What a guy. Every time I was in need of something, Frank, was there to help me out. He always had an answer for my question....

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Helpful?
Thank Nealtherealdeal
Mike R, Front Office Manager at La Concha Hotel & Spa, responded to this review

Thank you for the fantastic review of La Concha Key West. I will surely pass along your kind words to Drank, Dale, Mark and Jerry - they will be thrilled to hear that they left such a lasting impression on you. I am so glad you enjoyed our onsite dining and happy hour, perfect for unwinding after a long day...

Hot Springs Ar
Reviewed 13 December 2015

Location is everything and price is second and the La Concha is both! Just returned from an amazing 5 night trip to Key West, this being my Third time and with mixed reservations. The first two where either a Blurr or to short with little education so this time I research the restaurant and the local hangouts and was I...

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Helpful?
Thank volunteerfan
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Volunteerfan, thank you for reviewing La Concha Key West. I am delighted to hear that you had a wonderful five nights in Key West. I cannot wait to share your kind words with my associates, as they continuously strive to create a memorable experience for our guests. I truly look forward to your next visit, and we greatly appreciate the...

Pennsylvania
Reviewed 13 December 2015

I liked the hotel better when the lobby opened onto Duvall Street and you could go up to the rooftop bar and really enjoy the view and the sunset. But all that has changed and the hotel has a pretty nice bar and lobby area that opens off of Duval Street where you valet your car for $26.00 a night....

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Helpful?
Thank Penny843
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Penny843, I am surprised to hear that the updated design of our hotel did not suit your liking, as we've received much high praise for our renovation However I do sincerely apologize for the housekeeping service you experienced and will certainly address these issues with the team. I am happy to know that you enjoyed our location, perfect for exploring...

Albany New York
Reviewed 11 December 2015

Went to Key West for a wedding. Stayed here for 4 nights. The employees were very nice and the place was clean. Location was outstanding, buuuuut the room was very small and the bathroom was generally useless. There were only two of us. The room was so small that you couldn't open the cabinet that held the small refrigerator. The...

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3Thank Mark M
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Mark M., thank you for providing feedback regarding your stay at La Concha Key West. Our room size is limited by the original layout of our hotel, but I assure you we do our best to make the most of the given space. I am very sorry for the coffee maker miscommunication that you experienced and I will surely address...

Jensen Beach, Florida
Reviewed 10 December 2015 via mobile

So the new challenge in key west is either paying big $$$$ or stying in a amenity deprived b&b, or not stying near Duval. La Concha gives me the best amenities, reasonable location on Duval, at 30% less then the properties on the ocean. You can stay out near stock island for a little less. It's a crowne and went...

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Helpful?
Thank rupking
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for taking the time to review La Concha Key West. I am delighted to know that you had such a wonderful time during your stay with us. It is true that the original layout of our property limits the room size to what it is now, though we do our best to provide deluxe amenities and personable, attentive...

Gulfport, Florida
Reviewed 9 December 2015

Location was excellent, on Duval and easy to walk to many venues from it. Parking was almost $30.00 a day, the bar was nice but a beer was $7 each. Unfortunately, there was difficulty with checking in and I was overcharged. Also, I was looking forward to seeing the sunset on the rooftop bar but the bar was no longer...

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Helpful?
Thank Jim H
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Jim H., I apologize that you were disappointed with your stay at La Concha Key West. The difficulty you experienced upon check-in is not the norm for La Concha, and I assure you I will discuss this with my associates. I am glad that you brought up the confusion with our rooftop bar, as we will do a better job...

Tampa, Florida
Reviewed 7 December 2015

We drove to Key West on Thanksgiving and spent the night in this hotel. The valet parked the car. The people were cordial but not real friendly. Room very large, but some of the furniture was broken and old looking. When we had the car pulled up the next day to put things in the trunk, there was poop all...

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4Thank Susan T
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Susan, I sincerely apologize for the valet experience you had during your stay at La Concha Key West. I will immediately address this issue with my associates to be sure we avoid a similar situation in the future. I hope you will decide to give us another chance the next time you are passing through Key West where we may...

Briancon, France
Reviewed 7 December 2015 via mobile

Fast check in nice lobby Parking was a reel plus Great location Room 333 bathroom dirty. We were ready to book massage at the spa but no menu. When my wife went the next day they cancel the treatment !!!!! Pool very small but ok tips don't forget to bring google whao too much bleach in the water Please don...

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2Thank kgcamps
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for taking the time to share your experience at La Concha Key West. I am pleased to hear you enjoyed our premier Duval Street location nearby popular attractions. I sincerely apologize for the spa mishap you experienced - there seems to have been miscommunication between our associates. I will also check into the lack of housekeeping with your...

Naples, Florida
Reviewed 7 December 2015

This is the 5th time I've stayed at this hotel, only for its proximity to Duval St. and attractions. The last three times I stayed there, I have had a simple request of the hotel; Please have my room cleaned when I ask for it (always around 10:30am). I have on the last 3 occasions asked to have our room...

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1Thank Buddysdad0507
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Buddysdad0507, I am so sorry for the guest experience you are relaying to us. I am very surprised to hear that housekeeping did not have your room cleaned upon request as customer service is our top priority. I will address these issues with my associates immediately as this is unacceptable by La Concha standards. I hope you will give us...

London, Canada
Reviewed 7 December 2015 via mobile

Liked it better 5 years ago as it's been modernised and has lost all its Character.. Bar bland and clinical. Rooms are brighter and nicer, location is great as very central. Pool very small and crowded with some often drunk characters.. But then it's key West!

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1Thank kate706
Mike R, General Manager at La Concha Hotel & Spa, responded to this review

Thank you for your review of La Concha Key West. I am thrilled to hear you enjoyed our spacious accommodations and modernized design. We too love our convenient location nearby popular Key West destinations. I look forward to your future visits with us. Regards, Mike Rice

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams, The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Breakfast, lunch, Happy Hour and dinner served daily in 430 Duval. Go for a swim at our outdoor swimming pool and enjoy a cocktail at the pool bar. La Concha Hotel offers the most spectacular 360 degree view from our Top Spa or fitness center. Unwind and enjoy your favorite drink poolside, dine at 430 Duval, sip world-class wines at Wine-O, or stop by the concierge to plan out your next adventure. ... more   less 

Additional Information about La Concha Hotel & Spa

Address: 430 Duval Street, Key West, FL 33040
Region: United States > Florida > Florida Keys > Key West
Price Range: ₹ 15,565 - ₹ 31,064 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Concha Hotel & Spa 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza
Hotel Style:
#10 Spa Hotel in Key West
#15 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from La Concha Hotel & Spa staff and other travellers.
42 questions
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Questions? Get answers from La Concha Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be careful of booking on line”
 of 5 bubbles D2463GPwilliamd, 19 Mar 2017 | Read review
“stay somewhere else”
 of 5 bubbles 256nickm, 16 Mar 2017 | Read review
“Very small room for the price.”
 of 5 bubbles KristenS619, 14 Mar 2017 | Read review
“The balcony rooms are awesome for enjoying Duval St.”
 of 5 bubbles 333randyp, 14 Mar 2017 | Read review
“Good view rooms are in the tower”
 of 5 bubbles manishkatiyar, 13 Mar 2017 | Read review
5 of 5