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Crowne Plaza Key West La Concha

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Crowne Plaza Key West La Concha
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950 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Key West La Concha
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Showing 820: English reviews
Miami Beach, Florida
Reviewed 13 July 2016

From the moment you walk into the lobby you are surprised by the comfort and luxury of the hotel. Rooms were small and cozy but well appointed and updated. 90% of the staff provided outstanding service The hotel manager himself went out of his way to teach us a bit about the amenities of the hotel we would otherwise not...

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Helpful?
Thank rconsobe
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for the fantastic review of La Concha Key West. I am thrilled to hear that you took the time to relax in our lobby space and enjoyed your accommodations. We are happy to go above and beyond to create a memorable experience for our guests and we appreciate your kind words. We look forward to welcoming you back...

Reviewed 10 July 2016 via mobile

This was our 6th wedding anniversary trip. And as always, La Concha did not disappoint. We are greeted with smiling faces (new, but smiling). One being from Frank Coyle, rhe concierge. He does an AMAZING job of booking our excursions and is always there to lend a helpful resturant recommendation. Just wish he still had a private desk so we...

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Helpful?
Thank Kimi K
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for the terrific review of La Concha Key West. I am thrilled to hear that you enjoyed your 6th wedding anniversary during your stay with us. We will pass along your compliments to the team as they will be delighted to hear that they left a lasting impression on you with their service. We look forward to welcoming...

Loxahatchee, Florida
Reviewed 10 July 2016 via mobile

I don't usually write negative reviews, however, I felt compelled to write this review for unsuspecting travelers. I also wanted to note that the staff was not to blame for this incident, as they can only do so much. The lobby of the hotel was beautiful and well equipped. The room and the decor lives up to the Crown Plaza...

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Helpful?
4Thank silverwave311
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for sharing your experience at La Concha Key West. I want to apologize for the AC mishap that occurred as this is unacceptable by our standards of service. We are looking into fixing the issue immediately to avoid a similar situation in the future. I do hope you might give us another chance to impress you the next...

Tampa, Florida
Reviewed 10 July 2016 via mobile

The hotel was fair. Upon checking in we were told there was a shuttle to the Pier House And The Southernmost Mansion . When we went to use the shuttle after waiting a half hour we found that the shuttle was a Five seater Golf Cart and it had only one seat when it pulled into the hotel , so...

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Helpful?
Thank denisesellsflshomes
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for taking the time to review La Concha Key West. I am sorry that our shuttle service did not live up to your expectations as we do our best to keep this running as smoothly and efficiently as possible. I am also sorry about the AC issues you experienced and we will look into this immediately. I hope...

Winter Haven, Florida
Reviewed 9 July 2016

My wife and I have stayed at LaConcha more than 35 stays over the past 8 years and we will keep coming back. The hotel has gone through some major renovations and looks modern and chic. However, it still has that old historic look and feel about it. The people have changed over the years, but each time they welcome...

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Helpful?
Thank MARK K
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for continuing to choose La Concha Key West, Mark. We appreciate your continued visits! I am happy to hear that you enjoyed our recent renovations. All of our associates are happy to provide a memorable experience for our guests and we will surely pass along your feedback. I truly appreciate your compliments and recommendation. I look forward to...

Boynton Beach, Florida
Reviewed 8 July 2016

Great place to stay if you want to explore Duval St. and the local area. Rooms are nice but not overly large and the bathrooms are tight. Very clean and well kept. When we arrived, one of the two elevators were being serviced and it was a long wait to get an elevator. No problem the second day. Check-in staff...

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Helpful?
Thank 45gunner
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for your review of La Concha Key West. I am happy to hear that you enjoyed your time in Key West with us and had the chance to explore Duval Street and the surrounding attractions. Our staff are always striving to provide a memorable experience for our guests with friendly and accommodating service. We do appreciate your feedback...

Florida
Reviewed 8 July 2016 via mobile

From the time we entered the hotel, we were greeted by everyone! The day time parking person, sorry I didn't get your name, was so friendly, To the desk person. Our room wasn't ready and we took off to see the town, and during lunch, I received a phone call telling me that the assistant manager on duty saw we...

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Helpful?
Thank 3Darnel
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for reviewing La Concha Key West. I am thrilled to hear that our associates left a lasting impression on you with their service. I am also happy that you enjoyed your upgraded suite accommodations as we are always happy to go above and beyond for our guests. We too love our location on Duval Street offering easy access...

North Port, Florida
Reviewed 7 July 2016 via mobile

We visited the La Concha for my husbands birthday with another couple. We had requested the rooms near each other when we made the reservations but when we checked in they have us a room on one side of the hotel and a different floor as well. After requesting to be moved we were originally told by the front desk...

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Helpful?
Thank cioffimama
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for reviewing La Concha Key West. I am delighted to hear that you enjoyed your husband's birthday celebrations during your stay with us. I am so glad to hear that you enjoyed your upgraded suite accommodations and also had a chance to enjoy our prime, Duval Street location. We look forward to welcoming you all back again next...

Windom, Minnesota
Reviewed 7 July 2016

This is the third time I've stayed at La Concha and unfortunately was the worst experience. What this hotel has going for them is the location. It is right in the middle of Duval so my girlfriends and I go to get away from the husbands and kids every year for a girl's trip. We always feel secure with this...

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Helpful?
Thank Mingirl
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for your review of La Concha Key West. I am very sorry and surprised to hear that your experience did not live up to your expectations as we typically hear great things regarding our accommodations and service. I am sorry for any inconveniences you experienced with housekeeping as we do our best to provide a seamless experience for...

Greeley, Colorado
Reviewed 5 July 2016

This hotel is right on the main drag. We were able to walk anywhere we wanted to get to. The staff were great. The morning coffee was also a treat. I was a bit disappointed in the pool. It is quite small and only 3 feet deep all over. It is a nice area to sit and enjoy the evening...

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Helpful?
Thank Viki L
Mike R, General Manager at Crowne Plaza Key West La Concha, responded to this review

Thank you for taking the time to review La Concha Key West. I am happy to hear that our Duval Street location worked out well for you and that our friendly associates left a lasting impression on you. We too love our accommodations complete with oceanfront views and deluxe amenities. We look forward to your future visits! Best, Mike Rice

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams, The Crowne Plaza Hotel La Concha Key West is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Breakfast, lunch, Happy Hour and dinner served daily in 430 Duval. Go for a swim at our outdoor swimming pool and enjoy a cocktail at the pool bar. La Concha Hotel offers the most spectacular 360 degree view from our Top Spa or fitness center. Unwind and enjoy your favorite drink poolside, dine at 430 Duval, sip world-class wines at Wine-O, or stop by the concierge to plan out your next adventure. ... more   less 

Additional Information about Crowne Plaza Key West La Concha

Address: 430 Duval Street, Key West, FL 33040
Region: United States > Florida > Florida Keys > Key West
Price Range: ₹ 14,901 - ₹ 29,932 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Key West La Concha 4*
Number of rooms: 160
Reservation Options:
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Also Known As:
Crowne Plaza Key West La Concha Hotel Key West
Key West Crowne Plaza
Hotel Style:
#10 Spa Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Key West La Concha staff and other travellers.
42 questions
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Questions? Get answers from Crowne Plaza Key West La Concha staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are located inside with windows overlooking foyer, These rooms, while still very nice rooms do not have daylight.”
Tet1, 17 Apr 2017 | Read review
“Select a 'junior' suite if you want a good size room.”
JeffGL, 16 Apr 2017 | Read review
“Do not book the historic side unless you are a tiny little person.”
SLucius, 15 Apr 2017 | Read review
“Super quite room 336. Tight but well appointed and like having the couch and fridge”
momsterculer, 13 Apr 2017 | Read review
“ask for pool side room our view was awefull”
lisacape, 11 Apr 2017 | Read review
5 of 5