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Crowne Plaza Key West-La Concha

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430 Duval Street, Key West, FL 33040-6551
COVID-19 update: See the added health and safety measures this property is taking.Read more
18 people are viewing this hotel
CrownePlaza.com
US$ 458
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Free cancellation until 04/10/21
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Booking.com
US$ 421
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Free cancellation until 08/10/21
Expedia.com
US$ 478
US$ 415
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SAVE US$ 63
Free cancellation until 09/10/21
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Hotels.comUS$ 415
PricelineUS$ 455
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (636)
360
Panoramas (4)
Room & Suite (268)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Key West-La Concha
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#47 of 51 hotels in Key West
Location
Cleanliness
Service
Value
Built in 1926, home to luminaries like Hemingway, Truman, Tennessee Williams, Crowne Plaza Key West-La Concha is a unique and historic hotel located directly on Duval Street within walking distance of all major attractions, shopping, entertainment, and nightlife. Breakfast, lunch, Happy Hour and dinner served daily in 430 Duval. Go for a swim at our outdoor swimming pool and enjoy a cocktail at the pool bar. La Concha Hotel offers the most spectacular 360 degree view from our Top Spa or fitness center. Unwind and enjoy your favorite drink poolside, dine at 430 Duval, sip world-class wines at Wine-O, or stop by the concierge to plan out your next adventure.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Meeting rooms
Baggage storage
Paid private parking on-site
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Poolside bar
Concierge
Non-smoking hotel
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Languages Spoken
English, Spanish
1,560Reviews66Q+A100Room tips
Traveller rating
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Popular mentions
RADIOBOY23 wrote a review 16 Apr
Charlotte, North Carolina111 contributions14 helpful votes
This was our 2nd stay at this hotel within the last 10 months. I cannot say enough about how great the staff was and especially Shara! The furniture is outdated and needs an upgrade, but the bed/pillows were very comfortable and we do not typically sleep good away from home. This is a historic hotel, so enjoy what it has to offer. The location is in the center of Duval, so expect noise around you based on it’s location. Personally, I know what I get when I stay here which is a good nights sleep and better customer service. We’ll be back in 2021!!
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from , Owner at Crowne Plaza Key West-La Concha
Responded 3 days ago
Hello DJPHILYD. Thank you for posting your feedback. I am pleased to read how impactful Shara was during your visit and that your bed was comfortable. I am keeping notes on comments such as you make relative to furniture, amount of furniture, etc., as we start to regain some normalcy in terms of business levels and we being to evaluate longer term plans. You make a great point about "Customer Service." I am fully responsible to ensure our guests enjoy our service and will continue to focus on this as we move forward. We appreciate your business. Thank you. Mike Radike.
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John B wrote a review 15 Apr
Lakewood, Colorado9 contributions5 helpful votes
We recently stayed over a weekend in April. The price was over $700/night ($599 + fees). I understand it is the Keys but for the price, lousy room. The room was only apprx 12x12' with a king bed a full size couch which limited the space. This room did not have a balcony and was over Duvall St. The room was old and outdated. It was hard for two people to even move around at the same time. It was so bad we were unable to enjoy the stay at $700/night. The hotel could not/would not offer any alternatives. The staff was not attentive and seemed just not to care. It was as if they felt it was our privilege to stay there. Due to COVID you need to ask for new towels, we did twice and they never came. The location is good but for $700/night you can do much much better.
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Date of stay: April 2021
Location
Cleanliness
Service
Room Tip: Ask in advance for a room bigger then 12x12 or at least one with a balcony. Rooms over Duvall...
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Response from , Owner at Crowne Plaza Key West-La Concha
Responded 5 days ago
Hello, M9029KWjohnb. Thank you for posting your feedback. I am sorry we were not able to provide a more pleasant experience for you. It is a fact that some of our rooms reflect the historic nature of our building, the original portion of which opened in 1926, and are cozy in size. It can be difficult for us to respond to a guest's request for a larger room given the level of occupancy. I noted you felt our location was good, so I do hope you enjoyed the ease with which you were able to walk around Duval. I will follow up on our responsiveness relative to towel delivery. Thank you. Mike Radike.
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Mark wrote a review 12 Apr
Fort Lauderdale, Florida1 contribution1 helpful vote
We booked a room at this hotel yesterday during an unexpected layover in Key West, paid for it with our credit card (was actually charged) jumped in an Uber to the hotel and we arrived found that the manager sold our rooms to another customer. The Assistant Manager, Mr. Michael Napieralski was rude, arrogant and unlike anyone in customer service that we have ever encountered and we check in to over 50 hotel stays per year. We later learned through an employee that our room had been sold for a higher price and authorized by the manager. We attempted to negotiate with the manager, however he became belligerent and downright mean and threatened to call the police if we continued to "trespass" on the property. We were left on the side of Duvall Street with no accommodations or cellular charge. It is unlikely that we will ever stay at a Crown Plaza again because of this experience. We have never experienced customer service of this negative magnitude in in all of our travels.
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Date of stay: April 2021
Value
Service
1 Helpful vote
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Response from , Owner at Crowne Plaza Key West-La Concha
Responded 1 week ago
Thank you, Mr. Hooge, for providing your perspective of the situation that occurred at our hotel on Sunday night. I have also recieved feedback from Michael regarding the entire incident as it developed and the steps he took during the process. I wish you the best in your future travels. Mike Radike.
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Janet S wrote a review 11 Apr
Troy, New York110 contributions27 helpful votes
Amazing location on the main drag - Duval St., but not at all noisy. We appreciated the adjustments because of the pandemic, and felt very safe here. I would love to be at this hotel when it has full service, but safety is key right now. We found the staff to be extremely accommodating. Our room was small and there were no dresser drawers, so we had to live out of our suitcases. (Ugh.) Lobby is lovely, pool is nice for relaxing (not serious swimming) and we liked the pool bar. Key West is a blast!
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Date of stay: April 2021
Service
Sleep Quality
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Response from , Owner at Crowne Plaza Key West-La Concha
Responded 1 week ago
Hello, Janet S. Thank you for your feedback. I am pleased to see you enjoyed your stay in Key West and that we helped contribute to a wonderful memory. Thank you as well for recognizing the efforts we are making regarding COVID. I apologize your room did not have a dresser per se, but it sounds like you spent much more time enjoying Duval Street. We appreciate your business. Thank you. Mike Radike.
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julieK920 wrote a review 10 Apr
Sarasota, Florida32 contributions8 helpful votes
We are IHG Spire Elite members and were thrilled when Zema was able to accommodate an upgrade. She put us in the balcony, corner mini suite overlooking Duval. The room was spacious and balcony was great! We did use the pool and everything was great there as well. The only downfall is the restaurant is not open and either the lobby bar. With all that is now open in Key West and the price of the hotel, this is really something that should be open. It is nice to finish you evening with a drink at your own hotel. Again, I want to thank Zema for being so helpful and friendly when we checked in and during our stay.
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Date of stay: April 2021
Location
Service
Sleep Quality
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Response from , Owner at Crowne Plaza Key West-La Concha
Responded 1 week ago
Hello, skipper1959. Thank you for posting your feedback and for taking the time to recognize one of our team members and that you enjoyed our pool area. I have shared your feedback with Zarema. We are continuing to evaluate reopening our restaurant and lobby bar. We have reopened our Starbucks which also serves hot and cold breakfast items and light lunch snacks. Our Pool Bar and Wine-O bar are also open. We appreciate your feedback. Thank you. Mike Radike
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PRICE RANGE
US$255 - US$561 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza key west la concha hotel key west, key west crowne plaza
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
160
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Frequently Asked Questions about Crowne Plaza Key West-La Concha
Which popular attractions are close to Crowne Plaza Key West-La Concha?
Nearby attractions include Duval Street (0.3 km), 7 Artists & Friends Gallery (0.4 km), and Peppers of Key West (0.4 km).
What are some of the property amenities at Crowne Plaza Key West-La Concha?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Key West-La Concha?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Key West-La Concha?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Crowne Plaza Key West-La Concha?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Key West-La Concha?
Conveniently located restaurants include Clemente's Trolley Pizzeria, Keys Coffee Co., and DJ's Clam Shack.
Are there opportunities to exercise at Crowne Plaza Key West-La Concha?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Crowne Plaza Key West-La Concha located near the city centre?
Yes, it is 0.4 km away from the centre of Key West.
Are any cleaning services offered at Crowne Plaza Key West-La Concha?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Key West-La Concha offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Crowne Plaza Key West-La Concha?
The staff speaks multiple languages, including English and Spanish.