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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,201 Reviews from our TripAdvisor Community

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There are newer reviews for The Reach, A Waldorf Astoria Resort
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Showing 2,866: English reviews
London, United Kingdom
Reviewed 26 March 2014

Upon arrival speedy check in and room was available at 9am so no complaints there . Room was pleasant, not huge but fine for my weekend needs. However I had several issues within 24 hours. The safe I had to get someone up three times as it was faulty after the second problem it should have been replaced. The AC...

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Helpful?
2Thank JGN1970
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me at cindy.acevedo@waldorfastoria.com for personalized service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as you that assist us...

New Jersey
Reviewed 23 March 2014

I recently stayed at the Reach for three nights on vacation, and I have to say that I was quite pleasantly surprised and impressed with this property. After reading so many mixed and negative reviews on TripAdvisor, I really expected the worst, especially knowing that I can be picky. However, other than a couple of relatively minor things, our stay...

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4Thank mrg0137
Santa Fe, NM
Reviewed 22 March 2014

Don't get suckered into reserving the full ocean view 2 room suite with furnished balcony! They put you over the outdoor wedding reception patio! Noisy beyond belief! Endured loud music till 11pm and yelling party goers on two out of our eight night stay well beyond midnight! Party moved to suite and balcony below ours and had to call the...

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5Thank Away500
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized...

Alexandria, Virginia
Reviewed 21 March 2014

First, my friend and I liked this hotel very much and would definitely return We had a room overlooking the interior courtyard with a view of the pool/beach area. We made extensive use of the balcony as well as the pool/beach area. I was particularly impressed with the welcome bag of ambrosial chocolate, excellent brut champagne and bottled water. A...

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Thank kkathypri
Reviewed 19 March 2014 via mobile

One of the most intimate , beautiful hotels in key west !! The staff goes above and beyond especially Ricardo who works the pool/beach concierge area. Ricardo can't do enough to ensure your comfort and enjoyment!! Our rooms were beautiful , roomy with a large porch , deck chairs and lounge chairs . So impressed , we will absolutely be...

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3Thank retiredfelix
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for taking the time to post a review on Trip Advisor. We are so glad you were able to enjoy our resort, its service, amenities and wonderful activities. We will certainly recognize the staff members that you've mentioned. We look forward to seeing you on a return visit! Cindy Acevedo Front Office Manager Cindy.acevedo@waldorfastoria.com

Sellersville, Pennsylvania
Reviewed 19 March 2014

This is an older hotel. We choose this hotel because of the private beach. The rooms are average, could use an update. The staff was very friendly and helpful. For the price of the room and the Astoria name I would have expected a more upscale hotel.

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3Thank pdhaines
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized...

Chicago, Illinois
Reviewed 18 March 2014

While the building is somewhat dated we were upgraded to a ocean view suite (from an ocean view room) on our two-day stay. Had breakfast the first morning, food was fine, but too expensive. Second morning found a nice place in town. Staff was helpful. Location was excellent, on the beach, which is not the norm in Key West and...

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1Thank EdWroble W
Key West, United States
Reviewed 18 March 2014

This place was awesome! I rolled in on My Harley and it was a few days of no worries! These folks know how to take care of their guests! I was extremely satisfied with the room and cleanliness. The hotel staff was extremely courteous and helpful.

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2Thank Christopher W
Philadelphia, Pennsylvania
Reviewed 18 March 2014

Don't get me wrong, the hotel is really nice. There is a all-but private beach with viewing jetty out into the water and the poolside area is excellent. It's just not /that/ good a place to warrant the name. It's certainly a good Hilton but even then I've been to way better appointed Hilton branded properties. The rooms were most...

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1Thank Mark0381
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to thank you for taking the time to share your observations regarding your recent stay at The Reach, A Waldorf Astoria Resort. We are using your feedback constructively with our management team to rectify the short comings you noticed. We thank you for caring enough to share your experiences. Cindy Acevedo Front Office Manager Cindy.acevedo@waldorfastoria.com

Sanford, Florida
Reviewed 16 March 2014

Planning a destination wedding is not easy; this is an understatement. However, the attention, care and service we received from The Reach, and specifically from Catering Manager Nicole Noyes, made our wedding planning and execution about as easy as it could possibly have been. Nicole and the staff at The Reach were always available for our numerous (also an understatement)...

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2Thank sarahpaul2014

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: ₹ 24,707 - ₹ 47,169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#8 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#13 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
21 questions
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Water view rooms instead of courtyard”
 of 5 bubbles 9kerrys, 1 Dec 2016 | Read review
“The courtyard view was the best bet, as you also get a partial ocean view looking out onto the courtyard.”
 of 5 bubbles karenauclair, 27 Nov 2016 | Read review
“Get the court yard view most have a slight ocean view.....”
 of 5 bubbles Flashrabbit, 18 Nov 2016 | Read review
“Some are better than others, we were on the street view. Not great”
 of 5 bubbles biggtman, 16 Nov 2016 | Read review
“Beach view!”
 of 5 bubbles margaretg885, 15 Nov 2016 | Read review
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