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The Reach Key West, A Waldorf Astoria Resort

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Traveller (1553)
Room & Suite (538)
Pool & Beach (319)
Overview
  • Excellent39%
  • Very good27%
  • Average16%
  • Poor11%
  • Terrible7%
Travellers talk about
“casa marina”(419 reviews)
“natural beach”(42 reviews)
“private beach”(212 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
All hotel details
Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Hotel website
Hotel website
Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,063)
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3,638 results
Traveller rating
1,409
958
584
402
285
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LanguageEnglish
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1,409
958
584
402
285
Show reviews that mention
All reviewscasa marinanatural beachprivate beachsister resortduval streetocean viewbeach staffsouthernmost pointlouie's backyardjet skipalm treeslaid backfew blocksconciergepopsiclespierdoorman
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1 - 5 of 3,638 reviews
Reviewed 2 days ago

My husband and I expected a lot more from a Hilton/Waldorf Astoria hotel. On the second day of our stay, a valet wrecked our vehicle and destroyed a new stand up paddle board purchased specifically for this trip. We can overlook this mistake but the...More

Thank tm182018
Hotel's Favourite
Reviewed 18 June 2018

We enjoyed staying at The Reach for several reasons. It's part of the Hilton Group so we got to upgrade our room. Nice view. The lobby smelled fantastic because of a burning candle which I had to buy for home. It's in a great location....More

3  Thank ajtd1316
Response from PropertyAssociate, General Manager at The Reach Key West, A Waldorf Astoria ResortResponded 26 June 2018

Dear ajtd1316, It was a joy reading your kind words. Whether you are hoping to explore the stops and shops of Duval Street or prefer to catch the sunset from our secluded beach, The Reach provides guests with a plethora of inspiring opportunities. We hope...More

Reviewed 2 days ago

AVOID THE REACH AND GO TO CASA MARINA!!!Filthy room smelling strongly of tobacco. No Wifi, broken AC, accessed via a parking garage and yet you still get charged $35 for valetparking as there is no self park option. You can’t get a seat in their...More

Review collected in partnership with Waldorf Astoria
Thank idmt1
Reviewed 2 days ago

Right or wrong, the name 'Waldorf Asteria' leads you to expect a certain standard. The beach is 4-5 star, the pool is 4 star, the restaurant and food most certainly 5 star (and the prices are 5 star..ouch...my wallet hurts! £200 for 4 mains courses...More

Thank Philip T
Reviewed 3 days ago

We were not given the room we paid for. I called the front desk to ask about this but was never called back. Additionally, on our first whole day I fell and twisted both ankles/feet. The staff showed a minimum of concern and no follow...More

Review collected in partnership with Waldorf Astoria
Thank Jmcclark
Response from PropertyAssociate, Operations Manager at The Reach Key West, A Waldorf Astoria ResortResponded 2 days ago

Dear Jmcclark, Please accept our sincerest apologies for this less than satisfactory stay. We are extremely disappointed to learn that you were not treated to the high level of service that we are known for. We hope you are feeling better and urge you to...More

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About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 287 - US$ 651 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Key West
#12 On the Beach Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 287 - US$ 651 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Key West
#12 On the Beach Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1553)
Room & Suite (538)
Pool & Beach (319)
Dining (32)
Amenities (15)
Family and Play Areas (5)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
vnbond
23 June 2018|
AnswerShow all 4 answers
Response from jlsvr | Reviewed this property |
Yes! The concierge will set you up!
1
Vote
kahuna1959
3 June 2018|
AnswerShow all 2 answers
Response from ProfessorRathgar | Reviewed this property |
For driving in the streets? I'm sure your hotel concierge can advise
0
Votes
MarchVacation2011
14 April 2018|
Answer
Response from midwestnewy0rker | Reviewed this property |
No. It does not. We used Uber
1
Vote
Room Tips
"Stay Elsewhere"
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"check your rooms befor you book"
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"Ocean View if not you will be looking at the Garage."
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"I would choose either courtyard or ocean view only because the street view is unappealing. But none of the..."
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