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The Reach Key West, A Waldorf Astoria Resort

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Traveller (1704)
Room & Suite (567)
Pool & Beach (321)

About

Location
Cleanliness
Service
Value
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room service
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Ocean View
Family Resort
HOTEL CLASS
Hotel links
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Special Offer:Price Match Guarantee
Hotel deals
4,313Reviews
2,037Photos
49Q+A
100Room tips
Traveller rating
  • 1,618
  • 1,140
  • 698
  • 491
  • 366
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Popular mentions
Honestly, I cannot complain about this place. The room was what we needed, the drinks at the pool and the pool itself were great. Walking distance from Duval Street. Bed was comfy. We had an issue with our fridge and maintenance came and fixed it immediately. The front desk
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Response from PropertyAssociate, Operations Manager at The Reach Key West, A Waldorf Astoria Resort
Responded 3 days ago
Dear gregoryr634, We appreciate this five-star review! It was our pleasure to offer you top-tier service, so ensuring your room's amenities were in perfect working order was no problem. We hope you do return soon! Sincerely, David Ferrier Operations Manager
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Hotel's Favourite
I almost listened to the bad reviews on this hotel so ecstatic I did not! This is the only beach hotel and it has charming dings so it is not stuffy like I was worried about. Do not miss out!! You pay a price for location that can not be beat. Some of the guests are expecting
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Response from PropertyAssociate, Operations Manager at The Reach Key West, A Waldorf Astoria Resort
Responded 3 Dec 2018
Dear Molly578, We are overjoyed to read your wonderful comments regarding your recent stay with us at The Reach. It was a pleasure serving you during your visit, and we couldn’t be happier knowing you were satisfied with your experience and with the friendly service of Kip, Michael, and the rest of our amazing colleagues throughout the property. Thank you for taking a moment to share your thoughts with us in a review, and for the recommendation of us to others hoping to visit the beautiful island of Key West in the future. Until next time, take care—and we hope to have the pleasure of welcoming you back again soon for another exciting adventure at The Reach. Sincerely, David Ferrier Operations Manager
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Stayed at the reach great location great beach and Sadly Very run down. The manager made no attempt to provide any kind of improvement in the accommodation to improve our stay and experience. We asked! Undergoing a renovation to become a curio brand We had access to both
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Response from PropertyAssociate, Operations Manager at The Reach Key West, A Waldorf Astoria Resort
Responded 3 days ago
Dear Kristin M, Thank you for taking the time to share your feedback with us. We sincerely apologize for the misgivings you experienced, and appreciate you bearing with us during our transformation into a Curio property. It is wonderful that our friendly staff was able to improve your stay, and we hope you join us again in the future. Sincerely, David Ferrier Operations Manager
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We have been here for two days and have 3 more to go. We are Diamond Hilton members and understand that beach hotels are hard to maintain so we expect a little less, but this was unacceptable - especially for the price. We stayed the first night at Casa Marina and I couldn’t get
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Response from PropertyAssociate, Operations Manager at The Reach Key West, A Waldorf Astoria Resort
Responded 4 days ago
Dear vrgarl, Thank you for your loyalty to the Hilton group! We appreciate the time you took to share your thoughts regarding your stay. It was our pleasure giving a member of such status an upgraded room, but it is unfortunate that you found the rest of our amenities to be less than expected. We hope you return to see how things are after our renovation—we'd love to impress you! Sincerely, David Ferrier Operations Manager
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THE GOOD: Staff was friendly, outgoing and courteous. Property was tidy. THE BAD: Overpriced for what is offered, rooms are dated, show wear, nothing really special or "four star" about the room, furnishings or fixtures. THE UGLY: Building is dated, needs upgrades and
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Response from PropertyAssociate, Operations Manager at The Reach Key West, A Waldorf Astoria Resort
Responded 4 days ago
Dear motoys, Thank you for taking the time to write this review. We're sorry you found your room to be less than you hoped, but we're happy that you were able to enjoy our friendly staff and gorgeous property. We hope you join us again for another smile-filled getaway on Key West. Sincerely, David Ferrier Operations Manager
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Room was clean but just didn't show signs of being well maintained.
I suppose if the room wasn't almost $800 per night this wouldn't be such a big deal.
Professional photo exclusively commissioned by TripAdvisorThe Reach Key West, A Waldorf Astoria Resort
The Ocean-View Boutique Suite at The Reach Key West, A Waldorf Astoria Resort
Photo provided by managementThe Reach Key West, A Waldorf Astoria Resort
Guest room
Enjoy the trash
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123456114
If you have a bad neck, make sure you go on a day when it is especially calm and it would be no different than riding in a car. The good news is that the it is almost always like a sheet of glass there especialy this time of year,....Plus, it is a guided ride, and the machines are programmed so they will not go over 50mph which makes a safe ride for beginners.
0 votes
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Does this hotel offer bicycles to use or rent?
Yes! The concierge will set you up!
1 vote
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Where can you rent golf carts? Are they convenient or is parking always a problem?
For driving in the streets? I'm sure your hotel concierge can advise
0 votes
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Does this hotel offer shuttle service from the Key West airport?
No. It does not. We used Uber
2 votes
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12345610
"Rooms are dated, do not book here at regular price. You can find much better accommodations for the same fees elsewhere."
"Choose another Hotel"
"We had a Key West view king (i.e. no view) room and were perfectly happy. We spent most of our time out by the pool anyways"
"Try to get a room AWAY from the huge air conditioning compressor. It really makes a racket and affects 2 or 3 floors."
"area we stayed have very small balconies if you are near a corner you can reach out and pet someone else's pet on a different balcony"
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12345620
PRICE RANGE
US$ 301 - US$ 695 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the reach, a waldorf astoria hotel key westwaldorf astoria key westthe waldorf astoria collectionreach resort key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
150
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