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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,337 Reviews from our TripAdvisor Community

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New York
Reviewed 3 days ago NEW

The value is atrocious. We paid for a premium room and were met with a dirty hotel, and a dirty room in the middle of a construction site. When we complained to management to move us to a different room, they suggested we leave the hotel. I travel a lot and have never had such an unpleasant stay. I would...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank soreng701
Wigan, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 1 November 2016

After an excellent stay for one night at the Reach 2 years ago we returned for 4 nights this time. Once again, the stay was excellent with clean, spotless rooms, very friendly staff and excellent facilities. It is close to Southermost Point and one block away from Duval Street which, for those unfamiliar with Key West, is the "main strip"...

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3Thank APRoberts
About Hotel's Favourite Review
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for leaving such a great review of your recent stay at The Reach Resort. I'm very glad that you've had two memorable trips to our resort, and I'm especially pleased you have such great things to say about location and guestrooms. We take great pride in providing excellent service, and I'm happy you enjoyed everything. I hope we'll...

Reviewed 4 days ago NEW

The Reach is AMAZING. Allow me to say that again. The Reach is AMAZING. The views are out of this world and the food and beverage is delectable but what really sets this hotel apart is the staff. Yvonne at the front desk could not have been kinder and more welcoming to a new visitor. Isaac, one of the valet's,...

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Thank Autumn G
Reviewed 4 days ago NEW

The room was very old fashioned, the exterior hallways were littered and worn (disappointing that I can't include photos), half of the elevators in our building worked less than half the time. When I mentioned this to Ms. Moran, the front desk manager, she indicated that she knew nothing about the elevators not working properly. Before we checked out, there...

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Thank Mike A
Groton, Massachusetts
Reviewed 5 days ago NEW

Nice beach area, however rooms very basic and plain. Association with Waldorf brand creates expectations that are unrealistic for this property. Outside of beach/pool area, property needs significant work to bring up to par with Waldorf brand.

Review collected in partnership with Waldorf Astoria
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1Thank dhh99
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear dhh99, Thank you for your review of The Reach Resort. We are happy that you enjoyed our beautiful pool and beach, but regret other areas fell short of expectations. We are currently in the midst of improving our resort, and invite you to return sometime to see these improvements firsthand. I'm confident we can create a better experience for...

Northville, Michigan
Reviewed 5 days ago NEWvia mobile

We had a great visit with a perfect room. Our view was the courtyard but you could see the ocean and the pool. Nice size room with a balcony that was perfect for a 3night trip. We ate twice at the restaurant and they had quality fish and a good vegetarian entree. The bartender was fun at the pool bar...

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Helpful?
Thank Mary W
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Mary W, Thank you for leaving such a great review of your recent stay at The Reach Resort. I'm very glad to hear that you had such an enjoyable visit while staying at our resort. So many of our departments work extremely hard to make sure our guests have a great vacation, and I'm happy you noticed everything. We...

Orlando, Florida
Reviewed 5 days ago NEWvia mobile

Recently my wife and I took a trip to Key West to celebrate our wedding anniversary. We have been fans of the Waldorf properties in the past and were curious as to how the serious and very beautiful properties in Chicago and New York would blend with a very laid back and tranquil beach setting in Key West. When we...

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Helpful?
Thank Grant B
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Grant B, Thank you for your recent stay at The Reach Resort, Key West. We are happy to hear you enjoyed your time with us! Having the only private natural sand beach on the island, and being in close proximity to Old Town definitely assists us in being an ideal vacation destination in Key West. We look forward to...

Milan, Italy
Reviewed 1 week ago

Nice spot opposite to sloppy joes White Sandy beach nice pool good breakfast quite place a little expensive . Room clean and easy not worth 400 us a night but for 200 to 250 is OK not more . This is key west .

Review collected in partnership with Waldorf Astoria
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1Thank darioit2017
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear darioit2017, Thank you for your review of The Reach Resort, Key West. We are pleased you enjoyed your visit, as well as our beautiful outdoor area. In regards to value, we price our rooms competitively with the other resorts on the island. Please keep in mind however, winter is peak season for us, and our rates are much lower...

Alabama
Reviewed 1 week ago

Room has the strangest configuration I have ever experienced. Bedroom, very small, went into the sitting area which had small refrigerator and sink then onto a hallway and last a very small bathroom with separate tub and shower. A long distance to travel during the night. Great location!

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1Thank Army55
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Army55, Thank you for you review and recent visit to the Reach Resort. While I'm glad that you enjoyed your stay overall, we regret the guestroom configuration was less than ideal for you. We are a smaller property with just 150 rooms, and offer many different layouts and room types; I'm certain we could exceed you expectations with a...

Chicago, Illinois
Reviewed 1 week ago

The hotel is currently doing a multiple year renovation, and the noise reverberates against the walls. Call before you book! Also beware of check in times as they don't do anything to accommodate check ins before 4pm. Lastly, bring your own disinfectants because the rooms haven't seen a good cleaning for quite some time. Beyond noise and cleanliness the property...

Review collected in partnership with Waldorf Astoria
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1Thank Rachel F
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Rachel F, Thank you for taking the time to review your recent visit to The Reach Resort. We are disappointed to learn the details of your review. The record does show however, that we accommodated your request for early check-in at 1:13PM, and addressed your concerns fairly while at the hotel. Your review is a bit exaggerated, and we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: ₹ 23,864 - ₹ 46,253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
Hotel Style:
#9 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else!!”
 of 5 bubbles mikeaT2185PK, 21 Feb 2017 | Read review
“5 stories, ask for 5th floor”
 of 5 bubbles Army55, 17 Feb 2017 | Read review
“request ocean front”
 of 5 bubbles stacypm, 12 Feb 2017 | Read review
“Level 5 overlooking the ocean”
  • 3rd floor view from room.
  • View from room
 of 5 bubbles JayneSamantha, 2 Feb 2017 | Read review
“Rooms on the 2nd, 3rd, 4th, and 5th floors that end in 41, 42, 43, and 44, will all get you a true Ocean View.”
 of 5 bubbles phil_marionstravels, 28 Jan 2017 | Read review
5 of 5