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Casa Marina Key West, A Waldorf Astoria Resort

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Traveller (3220)
Room & Suite (786)
Pool & Beach (636)
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Overview
  • Excellent51%
  • Very good23%
  • Average14%
  • Poor7%
  • Terrible5%
Travellers talk about
“sun sun”(112 reviews)
“beach staff”(151 reviews)
“frozen towels”(131 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Casa Marina Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Offers from Casa Marina Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,701)
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6,986 results
Traveller rating
3,431
1,635
979
536
405
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3,431
1,635
979
536
405
Show reviews that mention
All reviewssun sunbeach stafffrozen towelsadult poolprivate beachthe jet ski tourself parkingpool serviceduval streetocean viewpalm treeshotel is beautifullouie's backyardmain buildingsunset cruisesister propertygrounds are beautiful
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1 - 5 of 6,986 reviews
Reviewed today via mobile

Went here for me and my girlfriends 1 year anniversary and wow! So beautiful, resort was immaculate, and Mark the pool boy always made sure we were comfortable & having the best time possible! Our favorite part of the resort was definitely the privacy- they...More

Thank samanthagolden
Hotel's Favourite
Reviewed 1 week ago

Great location and best hotel staff. Best luxury hotel in Key West! There is an on-site concierge that is helpful with making any excursion reservations. I would DEFINITELY recommend this hotel and will be returning whenever I'm in Key West.More

Review collected in partnership with Waldorf Astoria
Thank Terry B
Response from PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 6 days ago

Dear Terry B, We love to hear about wonderful experiences like yours! We’re happy to learn that our concierge was helpful when planning some fun excursions during your stay with us. We hope to have you back for another fabulous time in Key West soon....More

Reviewed yesterday

The staff at Casa Marina, lead by GM John Trovato, are extremely good at what they do, and will ensure a relaxing leisure stay or a no detail forgotten business stay. The location is quiet, but an easy reach to all the rowdy Key West...More

Review collected in partnership with Waldorf Astoria
Thank mann1003
Reviewed yesterday

We stayed here on a company trip and the place is ok however the swimming pool is rather small compared to the amount of guests, It got pretty cloudy looking in the afternoon from all the people in it, the adult pool. The breakfast buffet...More

1  Thank Michael B
Response from PropertyAssociate, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded yesterday

Dear Michael B, We appreciate this feedback about your visit. We are sorry to hear that your experience with the pool was not up to your standards, and we apologize for the issues that you express with access to your room. Please reach out to...More

Reviewed 2 days ago via mobile

Hilton should be ashamed of themselves. I have stayed in nicer Best Westerns and Hilton Garden Inns. The hallway ceiling is falling down, the bathtub is rusted, the beds are small and the room is extremely plain. One can sleep here but don’t expect much...More

Thank Chris H
Response from PropertyAssociate, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded yesterday

Dear Chris H, Thank you for taking the time to leave this review. We are sorry to hear that your experience with us was not up to your standards. Please know that we are looking into the issues you mention and that they will be...More

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About
Amenities
Top amenities
Restaurant
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Spa
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 318 - US$ 629 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Key West
#9 On the Beach Hotel in Key West
#16 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 318 - US$ 629 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 Spa Hotel in Key West
#9 On the Beach Hotel in Key West
#16 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3220)
Room & Suite (786)
Pool & Beach (636)
Dining (124)
Amenities (26)
Business Centre & Event Rooms (9)
Family and Play Areas (5)
Questions & Answers
Ask a question
Barbara W
2 June 2018|
AnswerShow all 2 answers
Response from Richa M | Reviewed this property |
They do . I think it was 300 or something for the 4 of us . We ended up not going even though we knew it was non refundable as the boat was ratty and old and not at all we would like to experience for a ‘sunset cruise ‘. I... More
0
Votes
Katie L
15 May 2018|
Answer
Response from gemmm43 | Reviewed this property |
No they do not not at Casa but possible the Reach next door 2 pools adult and family pick your palce early or by afternoon they are few afar at the adult pool
1
Vote
Courtney E
14 April 2018|
Answer
Response from Connecticut-MD | Reviewed this property |
I don’t see why not. Don’t know if there’s a place to store it other than the room
0
Votes
Room Tips
"Avoid “Garden View” at all costs"
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"It is worth the extra money to book a one-bedroom suite. The extra space, balcony and bathroom size is worth..."
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"do not choose 1st floor unless you want to be woken by chickens"
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"Room choices are not assured. Depends on check-in."
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