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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,544 Reviews from our TripAdvisor Community

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Showing 5,931: English reviews
Fort Lauderdale
Reviewed yesterday NEW

The grout in the shower floor was filthy, the carpeting in the hallway was stained, the Nespresso maker in the room did not have a container for water. For $400 we had the view of a trash container in a parking lot. The bride’s family spent a significant amount of money for cocktails, reception, dinner and brunch at the hotel...

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Helpful?
Thank Rodrigud
Bad Krozingen, Germany
Reviewed yesterday NEW

I am a bit ambivalent about this Hotel. We read a lot of bad reviews about the hotel and some stuff a lot of people write i definitely cannot confirm. Actually the Hotel and pool area are very beautiful and maintained well. The Beach/Poolbar is also very decent. There were enough sunlounger available. What i liked is that there were...

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Helpful?
Thank Nicola D
San Francisco, California
Reviewed yesterday NEW

Room was nothing special. The hotel was nothing special.Two stars: one for the breakfast buffet, and one for the bedding. Otherwise, everything else about this place was a dump: the indoor bar was closed for 4 consecutive days with a sign that said "back tomorrow" 4 days in a row, no help with luggage upon arrival, $440 rooms were small...

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Helpful?
Thank airguitarman
Edmond, Oklahoma
Reviewed 2 days ago NEW

Arrived just after the Thanksgiving rush was over. Hotel was very quite. Pool service and beach service was great. They have samples of the drink of the day and would give out Italian ice cream during the middle of the afternoon. Great sunset view from the beach. Fun to see the chickens on the beach and around the grounds

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Helpful?
Thank Logandvm97
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Logandvm97, Thank you for taking the time to share the details of your recent visit at Casa Marina, Key West. We are pleased you had an enjoyable stay, and got to experience so much of what our resort has to offer. We look forward to your return visit soon! Kind regards, -Luke

Atlanta, Georgia
Reviewed 3 days ago NEWvia mobile

My husband's group took 25 employees here for 3 nights as a Christmas gift. Our last evening here was awful. They booked my husband and I in a first class suite at $400 a night. They never warned us that the floor of our room was directly above a ballroom where a wedding reception was taking place on our last...

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Helpful?
3Thank Sherry M
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Sherry M, Thank you for your recent stay and review of Casa Marina, Key West. We are pleased the majority of your visit was enjoyable, but regret to learn of your concerns on the final evening. We do limit the hours of receptions to 11pm and apologize for any inconvenience caused. Please contact me directly to further discuss the...

Louisville, KY
Reviewed 3 days ago NEW

This is the third time we've stayed at this property in the last 12-13 months so I wanted to update/post another review especially as our first stay did have a few very minor concerns. But just like a fine wine, the Casa Marina just keeps getting better with every visit! We stayed for a six day/five night vacation over Thanksgiving...

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Helpful?
1Thank kevindyan
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear kevindyan, Thank you for your review and recent stay at Casa Marina, Key West. It always means a lot to us, when couples and families spend the holidays at our resort, and we're truly glad your Thanksgiving was memorable. You certainly have a good understanding of what makes our resort so special, and we appreciate you sharing your comments...

Toronto, Canada
Reviewed 3 days ago NEW

Just a few words to say thank you to your Hotel and special thanks to poolside / beachside / never ending never tiring 12 mile a day Jimmy a real asset to a great time and of course hospitable amicable ever so helpful Vince at the front door "ha fatto una buona jobba" Please forward the comments to the respective...

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Helpful?
Thank DRG51
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear DRG51, Thank you for reviewing your recent stay at Casa Marina, Key West. We appreciate your warm remarks in regards to our staff. We will certainly recognize Jimmy, and Vince for having a positive impact on your visit. We look forward to welcoming you back soon! Warm regards, -Luke

Plantation, Florida
Reviewed 3 days ago NEW

Nice place, very nice staff, very friendly very helpful. But pricy !! The location is good the area is quiet and peaceful nice view of the ocean. The old Flagler building had charm. The staff especially the door men were very helpful

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Helpful?
Thank Plantat
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Plantat, Thank you for taking the time to share your warm comments with the TripAdvisor community, we are pleased you enjoyed your visit. Our staff is committed to providing personalized service to all our guests, and we appreciate you noticing our efforts. We look forward to welcoming you back to the historic Casa Marina in the near future. Warm...

chicago
Reviewed 5 days ago NEW

We stayed at the Casa Marina this past March. The property is beautiful, well maintained and the grounds are as gorgeous as the water views. We had a suite, it was very spacious and had a balcony. The service is excellent. They have a great bar and restaurant with gorgeous ocean views. Definitely a great place to stay in Key...

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Helpful?
Thank vgood2
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear vgood2, Thank you for taking the time to share your visit with the TripAdvisor community. We appreciate your kind words, and are pleased you enjoyed your stay. Our ocean front suites are certainly an ideal location to enjoy a relaxing vacation. We look forward to welcoming you back for a return visit soon! Warm regards, -Luke

Morristown, New Jersey
Reviewed 5 days ago NEW

We were very excited to stay here after doing some research. Turns out this resort is not what it seems. Our room,was very small but that would have been manageable. There are cracks in the tile, paint pealing off the ceiling, rusted mirrors and the icing on the cake....our door handle came off in our hands. We asked about a...

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Helpful?
2Thank sheila f
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear sheila f, Thank you for taking the time to write about your stay at the Casa Marina. We regret to learn of your disappointments from your recent visit. We strive to create an enjoyable, and memorable experience for all our guests, and we wholeheartedly apologize we did not live up to expectations. Your comments are used to improve our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: ₹ 25,184 - ₹ 46,556 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#12 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good luck, unless you're willing to spend $600 a night”
 of 5 bubbles Rodrigud, 5 Dec 2016 | Read review
“Stay somewhere else”
 of 5 bubbles airguitarman, 5 Dec 2016 | Read review
“Definitely get a room with a view/partial ocean view and a balcony, lanai patio, or grand terrace.”
 of 5 bubbles kevindyan, 3 Dec 2016 | Read review
“Not sure I can give a tip since we were told that all the rooms are the same. If so then they need to do some work.”
 of 5 bubbles sheilaf879, 1 Dec 2016 | Read review
“We were toward the end near the water sports...had a great view from third floor balcony.”
 of 5 bubbles chapter1012, 28 Nov 2016 | Read review
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