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DoubleTree by Hilton Hotel Grand Key Resort - Key West

3,807 reviews
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Traveller (921)
Room & Suite (336)
Pool & Beach (196)
Overview
  • Excellent48%
  • Very good32%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“double tree”(233 reviews)
“shuttle service”(210 reviews)
“warm cookies”(66 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Grand Key Resort - Key West
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,807)Write a Review
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There are newer reviews for DoubleTree by Hilton Hotel Grand Key Resort - Key West
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All reviewsdouble treeshuttle servicewarm cookiesevery hourfree shuttleduval streetbreakfast buffetpool areaalways on timehotel shuttleclose to the airportsmathers beachthe hotel offersoutdoor barnice poolnice resortold town
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1,041 - 1,045 of 3,082 reviews
Reviewed 3 November 2015

My husband and I stayed at the Doubletree on our last trip to Key West. The hotel is finishing up some renovations, but honestly everything was beautiful with wonderful, friendly service. Though I wasn't a big fan of the breakfast buffet; the restaurant's individually ordered...More

Review collected in partnership with DoubleTree by Hilton
Thank SRQPJ
Reviewed 3 November 2015

I have hesitated to write this review because of the unique disaster of this stay. First I have to say the people at the hotel were first class, the service was excellent and the meal in the restaurant was delicious, but all the rest was...More

Review collected in partnership with DoubleTree by Hilton
Thank John N
Response from maknowles, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key WestResponded 10 November 2015

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff...More

Reviewed 2 November 2015

I had this room booked for 6 months. (Oct 30-Nov 1). I had a 3 day 2 night certificate that they were very aware of. I have confirmation for everything. As I was checking in Friday afternoon, Oct 30. The female and male working front...More

2  Thank jamie h
Response from maknowles, General Manager at DoubleTree by Hilton Hotel Grand Key Resort - Key WestResponded 9 November 2015

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff...More

Reviewed 2 November 2015

All staff we encountered were exceptional. Helpful, friendly and welcoming. They went above and beyond in many ways, from getting us to Old Town when we missed the shuttle, to accommodating us for an extra night. We have no complaints whatsoever with this hotel. Would...More

Review collected in partnership with DoubleTree by Hilton
Thank Candace V
Reviewed 2 November 2015

We have stayed at this hotel many times. This was our first time since the remodel. The hotel looks great. The staff went out of there way to exceed our expectations, from housekeeping to the bartenders. I would like to thank Esa at the front...More

Review collected in partnership with DoubleTree by Hilton
1  Thank Michael R
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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 260 - US$ 468 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 260 - US$ 468 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (921)
Room & Suite (336)
Pool & Beach (196)
Dining (69)
Amenities (39)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
Laura_Wanders_5
8 February 2018|
AnswerShow all 2 answers
Response from Paul_da_Bulldog | Reviewed this property |
It's happy hour all the time. Check in with the hotel his the app or call them directly.
0
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Room Tips
"Ask for a view of interior property"
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"Spring for a balcony room so you can have some light"
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"Pool Side Rooms are gorgeous!"
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"a room is a room"
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