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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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Traveller (947)
Room & Suite (339)
Pool & Beach (198)
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Overview
  • Excellent47%
  • Very good32%
  • Average12%
  • Poor5%
  • Terrible4%
Travellers talk about
“double tree”(241 reviews)
“shuttle service”(212 reviews)
“warm cookies”(65 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Grand Key Resort - Key West
Special Offer: Breakfast Included
Hotel deals
Offers from DoubleTree by Hilton Hotel Grand Key Resort - Key West
Special Offer: Breakfast Included
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,921)
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3,185 results
Traveller rating
1,506
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178
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1,506
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419
178
142
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All reviewsdouble treeshuttle servicewarm cookiesevery hourfree shuttleduval streetbreakfast buffetpool areaalways on timehotel shuttleclose to the airportsmathers beachthe hotel offersoutdoor barnice poolnice resortrental car
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1 - 5 of 3,185 reviews
Reviewed yesterday

One room had toilet issue should have been addressed with the first report. I should never have had to report this 3 times. The second room smelled horrible and the air did not work. I had to be moved to another room. The breakfast...I paid...More

Review collected in partnership with DoubleTree by Hilton
Thank J Victoria C
Hotel's Favourite
Reviewed 30 May 2018 via mobile

Overall this hotel was fantastic. Very clean and very well maintained. The front desk staff was also very personable, professional, and friendly at all times. Some of the staff on the floors were pleasant but most did not even acknowledge us as we walked by....More

1  Thank Jason X
Reviewed yesterday via mobile

We stayed at the Doubletree from Monday to Saturday the week of July 4th. The hotel is spotless and amazingly maintained, considering the tourist traffic in Key West that must be a struggle. The staff is outstanding from James at the front desk to Dana...More

Thank Kim C
Reviewed 2 days ago via mobile

Nice hotel, staff, rooms, and pool. No microwave in room, but there is a refrigerator. The toilet paper dispensers are two arm reaches away. I wondered many times, how children used the toilets during their stay. Comfy beds, no weird smells, and great food. Picture...More

Thank Katie A
Reviewed 4 days ago via mobile

The location is secluded and quiet. The front staff was friendly and responsive to problems. Now as for the room all I can say is this must be an old property in desperate need of an update. The room was poorly lit and very hot....More

Thank jaydylan
Response from Karina O, Director of Rooms at DoubleTree by Hilton Hotel Grand Key Resort - Key WestResponded 2 days ago

Dear jaydylan, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 191 - US$ 394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Key West
#12 Top resorts Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 191 - US$ 394 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Key West
#12 Top resorts Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (947)