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DoubleTree by Hilton Hotel Grand Key Resort - Key West

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#29 of 49 Hotels in Key West
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DoubleTree by Hilton Hotel Grand Key Resort - Key West
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3,286 Reviews from our TripAdvisor Community

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Showing 2,621: English reviews
New Jersey
Reviewed 2 days ago NEW

Located just a mile from the Key West Int'l airport, this Hilton hotel is a 5-star hotel. Grounds are beautifully manicured, and hotel is in impeccable condition. When we checked in we were greeted by Angel the Hotel Manager who welcomed us and gave us a lot of excellent information on the hotel amenities (pool, gym, business center, dining areas,...

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Helpful?
Thank lone6star
Green Bay
Reviewed 2 days ago NEW

Room was nice and well maintained of the 3 nights we were there the breakfast to was included in our tour. Nice facilities overall but it is getting to the point it will need updating soon. They do have a great shuttle service down town.

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Thank Gary L
Burlington, Vermont
Reviewed 2 days ago NEW

On a bicycle trip from Key Largo to Marathon Key to Key West, we enjoyed a multi-night layover at the Double Tree Hotel Key West. We enjoyed the quiet and pleasant atmosphere to rejuvenate, and also enjoyed the hustle and bustle of downtown Key West courtesy of the free shuttle service. Would stay here again if we do another bike...

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Thank GlobalVillage
Erlanger, Kentucky
Reviewed 3 days ago NEW

Pleasant staff and facility. The facility was clean and offered a shuttle to downtown. It is too far for most to walk to downtown or to a beach. It does offer a nice pool. The shuttle ran hourly and half hourly on the most popular times and was very convenient. However the last shuttle left downtown at 10 p.m. so...

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Thank MattGrimes1967
Tampa, Florida
Reviewed 3 days ago NEW

Only minor issues. Breakfast was the best. Room had minor issues. Internet was flawless. Shuttle service was perfect. Staff was exceptional. The breakfast was among the best. The toilet was wobbly, but overall that was minor.

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Thank MDDave2013
Janesville, Wisconsin
Reviewed 3 days ago NEW

So many things were great! The location from the airport is only a mile or two which makes coming or going very easy. The grounds are beautiful, the pool area is wonderful. The front desk staff treated us very well, very polite & very accommodating. We ate meals out so I have no idea regarding meals. The free shuttle to/from...

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Thank Gary1950
Dayton, Ohio
Reviewed 3 days ago NEW

Key West has a plethora of resort properties, and the DoubleTree is a fairly typical member of this group. Our room is large, but the sink vanity is too small for all he personal effects of two travelers. Rooms have refrigerators, which are pretty much a must in the near tropical climate. There is a large, inviting pool area and...

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Thank DElea60785
Green Bay, United States
Reviewed 3 days ago NEW

Esa and other front desk workers were very friendly and helpful! Loved Billy the Greek at outside Tiki bar! Pool and some parts of the room i.e. grout, base boards in bathroom, bi-fold closet doors and drawer on bedside table need upgrading. Shuttle into town a great perk. That being we will be back!

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1Thank monicafB7899FY
Hagerstown, United States
Reviewed 4 days ago NEW

As always, the staff and a Manager's made out trip outstanding. This was our 30th stay at this property. We generally visit twice a year and we will be back for visit 31 in June of 2017. The location is fantastic and the shuttle bus is an easy and fast way to travel downtown. Special thanks to Mark at the...

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1Thank John D M
Reviewed 1 week ago NEWvia mobile

Upon checking in found lady (amanda) quite rude and unhelpful. Zero recognition as a Diamond H Honours member (not even a thank you ). She did not explain about any of the basics such as breakfast times, etc. Our room 370 is dated and smells like mould/dust. Needs a deep cleaning and A/C makes a horrible loud noise even when...

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Helpful?
Thank Javier E
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Grand Key Resort - Key West, responded to this review

Dear Javier E, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service at check-in. We’ve addressed these issues with our front desk staff. As well, we apologize for the housekeeping and maintenance issues encountered, and we’re working with our team to ensure the situations don’t happen...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Grand Key Resort - Key West, where a friendly staff member is waiting to welcome you with our famous token of hospitality - a freshly baked chocolate chip cookie. Our newly renovated full service resort welcomes vacationers and business travelers alike to enjoy the best our island has to offer. Relax in luxury at our first-class Key West, Florida resort. DoubleTree by Hilton Hotel Grand Key Resort - Key West is the ideal destination for your stay in the Florida Keys. Tropical gardens and a beautiful zero entry pool offer the perfect setting to enjoy America's Caribbean. Sip on a refreshing cocktail from our outdoor Tiki Bar. If your visit calls for business or a special event, the Grand Key Resort features venues and conference facilities for up to 300. Stay at our Key West, Florida resort, just one mile from Key West International Airport. Highlights •Shuttle service to and from the Key West International Airport and the downtown Duval area •Beautiful zero entry pool with cabanas and extensive decks for relaxing and sunbathing •Complimentary WiFi •Full-service Palm Haven Restaurant and poolside Tiki Bar •7,000 sq. ft. of indoor meeting space and outdoor event venues ... more   less 

Additional Information about DoubleTree by Hilton Hotel Grand Key Resort - Key West

Address: 3990 S Roosevelt Blvd, Key West, FL 33040-5204
Region: United States > Florida > Florida Keys > Key West
Price Range: ₹ 13,198 - ₹ 36,481 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Grand Key Resort - Key West 3.5*
Number of rooms: 216
Reservation Options:
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Also Known As:
Doubletree Grand Key Hotel Key West
Doubletree Grand Key Resort
Hotel Style:
#4 Green Hotel in Key West
#9 Top resorts Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and other travellers.
33 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Grand Key Resort - Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are nice.”
 of 5 bubbles G1832AKgaryl, 8 Dec 2016 | Read review
“A balcony overlooking the pool but the planes come & go on that side”
 of 5 bubbles Gary1950, 7 Dec 2016 | Read review
“If possible refuse rooms over the laundry. I would avoid odd number rooms 261 through 265.”
 of 5 bubbles DElea60785, 7 Dec 2016 | Read review
“Try another hotel or at least insist on a pool view”
 of 5 bubbles stuartf518, 27 Nov 2016 | Read review
“rooms overlooking the pool area looked good”
 of 5 bubbles raetia, 25 Nov 2016 | Read review
5 of 5
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