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The Gates Hotel | Key West

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#26 of 51 Hotels in Key West
Certificate of Excellence
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The Gates Hotel | Key West
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804 Reviews from our TripAdvisor Community

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There are newer reviews for The Gates Hotel | Key West
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Showing 564: English reviews
Fort Lauderdale, Florida
Reviewed 18 December 2015

The room was beautiful, quiet, and comfortable. The bathroom had a spa like feel. We liked the fact that there was no front desk. The staff checked you in at a podium which made the place feel very friendly. We were offered complimentary beverages when we arrived. There is not restaurant, but the food truck made for an interesting alternative....

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Helpful?
Thank Leslie M
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review

Leslie M, So happy that you enjoyed our rooms! Wonderful to hear that our team was very friendly and that you got a chance to try our yummy welcome drinks! Would love to have you return in the very near future!

Edison, New Jersey
Reviewed 18 December 2015 via mobile

Rooms are neat and clean with friendly staff. Though it is near to water, you will need to cross a busy street. I was looking for a beach side property but was disappointed to see the actual location. The pool timings are from 8 am to 10 pm with a pool side Bar.

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Helpful?
Thank Guptag7
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review

Guptag7, We are glad that you enjoyed your overall stay with us. We are located across the street from the ocean, but not the beach. We would love to have you back with us as we do have beaches very close to us and would be able to assist you with this (about two miles away.)

Fort Worth, Texas
Reviewed 16 December 2015

Hotel staff was very friendly and helpful. They recommended a great restaurant for dinner. Josh, the concierge, was extremely helpful, knowledgeable and just a fun guy to talk with about the island. The location is away from the hustle and bustle of the happening scene so it was quiet and peaceful (except for the roosters crowing in the parking lot)....

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Helpful?
1Thank Jana B
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review

Jana B, We are delighted that you enjoyed your time here and that our fabulous concierge, Josh, was able to assist you! Thank you for the kind words about our hotel! Sorry for the roosters (a staple of key west) but glad that you got to relax overall!

Martha's Vineyard, Massachusetts
Reviewed 15 December 2015

Deals have become hard to find in Key West. This newly renovated hotel very modern with a sparten like lobby offering a traveler (5hrs driving) little info of what to plan & do. No brochures to be had. Drinks poolside very pricey. Hang in there for happy hour. The staff I dealt with were excellent. Made extra charges a bit...

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Helpful?
Thank James T
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review

James T, I am happy that our team was able to take great care of you, but we are sorry that you did not feel the value. This is our responsibility and we are constantly striving to enhance our property. We would love to have you back in the very near future and turn things around. Please contact me directly...

Miami, Florida
Reviewed 15 December 2015 via mobile

As most people have commented, the hotel is freshly renovated and the decor is nice. The rooms are modern with gadgets such as the tablet, mini refrigerator and keurig coffee maker. I was at first thrown off by the beds, as they are on wooden slats enclosed in a box but I must say, the bed was VERY comfortable!!! Nice...

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Helpful?
1Thank rocki143
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review

rocki143, While we are glad you enjoyed our hotel, the rooms, and the beds, we are upset that you did not feel the value of the resort fee. If you would like to discuss further, please contact me directly at cvendette@gateshotelkeywest.com. We would not like any guest to leave unsatisfied and we did not do this for you.

Telford, UK
Reviewed 12 December 2015

The hotel is lovely, quirky and unusual. Food options limited to a catering van parked alongside, and no restaurants nearby. The rooms are great, with comfortable beds and excellent bathrooms. The pool area and bar are very good, as are the staff. The downside is the location, a long way from key west centre and no restaurants within walking distance....

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2Thank Leitrimlad
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review

Leitrimlad, We are glad you enjoyed our hotel, but we are very sorry about the issue with the resort fee. Please feel free to contact me at cvendette@gateshotelkeywest.com to discuss. Thank you for the feedback about our food options. We take guest feedback very seriously and are constantly trying to improve and enhance our options. We would love to have...

Luxembourg
Reviewed 8 December 2015

Hello a big shutout to the concierge Dana who was very helpful in order to some proceedings in case of a lost passport. As it happened everything went all right and I could take my plane even without my passport. Thank you very much :-) For the rest I can recommend this hotel for couples who want to spend some...

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Helpful?
1Thank Patrick O
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review

Patrick O, We are so glad we could help with passport issue! So happy that our team could help and made your stay! We would love for you to join us again!

Amsterdam, The Netherlands
Reviewed 7 December 2015

Pros: We've been regular visitors to Key West for over 20 years. Normally we stay closer to Duval Street, but it was a nice change to stay a bit further away this time. We hired bikes for the week, and it was a short 15-20 minutes ride in and out of town. The rooms were very fresh and tastefully decorated....

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2Thank AliceinCannes
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review

AliceinCannes, I am so sorry for your experience here with the temperature in the room as this should not have happened as well as the room service issue. This is not the norm and should not have happened to you at all. If you would like to discuss further, please feel free to contact me directly at cvendette@gateshotelkeywest.com.

Miami, United States
Reviewed 7 December 2015

Staff was very friendly and welcoming. Hotel, including room, was nicely decorated; it had a calm, clean, "beachy" feel to it. Room was spacious - more than ample room for both my bike and all necessary triathlon gear. The only downside was that the room felt a bit damp and as such, we had to keep the AC on so...

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1Thank Robin S
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review

Robin S, We are glad we were able to make your stay great during the triathlon! We would love to have you back in the very near future!

Palm Beach Shores
Reviewed 6 December 2015 via mobile

Pros: Place was very cute and modern Key West style. Staff was friendly. Clean and convenient to get to from US1. Cons: a few issues with getting and keeping coffee stocked, extra cups etc. nothing major. No restaurant but offers a food truck. We enjoyed our stay. For the price it's great. Prepare to cab it to most key west...

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Helpful?
2Thank Brenna M
Chelsea V, Manager at The Gates Hotel | Key West, responded to this review

Brenna M, We are glad that our team was friendly and made you feel at home! So sorry about the coffee not being stocked fully- we will look into the issue that caused it. We do hope that you will return again soon and will make the next stay flawless.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit. Mixing contemporary design with retro Floridian flair, The Gates Hotel features 100 guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island's casual laid-back vibe. ... more   less 

Additional Information about The Gates Hotel | Key West

Address: 3824 N. Roosevelt Blvd., Key West, FL 33040-4535
Region: United States > Florida > Florida Keys > Key West
Price Range: ₹ 14,334 - ₹ 28,930 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gates Hotel | Key West 4*
Number of rooms: 100
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Also Known As:
Quality Inn Key West Hotel Key West
Hotel Style:
#10 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Gates Hotel | Key West staff and other travellers.
27 questions
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New York City, New York
6 months ago
Fort Myers, Florida
over a year ago

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Questions? Get answers from The Gates Hotel | Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“135 is a bad room located next to the laundry!”
 of 5 bubbles kevindA6606ME, 23 Mar 2017 | Read review
“Ask for a room on the second floor overlooking the pool”
 of 5 bubbles MAM582, 18 Mar 2017 | Read review
“Any close to the pool best”
 of 5 bubbles LGDunblane, 13 Mar 2017 | Read review
“Get a 'scene' room if you plan to hang out at the hotel and want a good vibe by the pool.”
 of 5 bubbles StylePilgrim, 6 Mar 2017 | Read review
“We stayed on the second floor with a balcony that overlooked the pool...excellent!”
 of 5 bubbles 943brandonl, 27 Feb 2017 | Read review
5 of 5