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Sheraton Suites Key West

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Traveller (946)
Room & Suite (439)
Pool & Beach (179)
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Overview
  • Excellent41%
  • Very good37%
  • Average13%
  • Poor5%
  • Terrible4%
Travellers talk about
“smathers beach”(232 reviews)
“shuttle service”(144 reviews)
“free shuttle”(127 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
3 Star Hotel
All hotel details
Offers from Sheraton Suites Key West
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Suites Key West
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,450)
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Show reviews that mention
All reviewssmathers beachshuttle servicefree shuttleduval streetdirectly across the streetevery half hourhotel shuttleclose to the airportpool areastarbucks coffeeliving roomresort feethe hotel offersnice poolking suitespring breakhot tub
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1,101 - 1,105 of 2,018 reviews
Reviewed 9 August 2013 via mobile

Super comfy bed, high end linens, excellent pillows, beautiful shower and bathroom facility. Pool was lovely! Didn't like the fact we couldn't get food after 9 pm other than pizza or prepackaged salad or sandwiches. Concierge Koleyne (spelling?) was so helpful in her suggestions for...More

Thank Phillydilly
Response from SheratonKeyWest, Manager at Sheraton Suites Key WestResponded 22 August 2013

Dear Guest: Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to your return visit. Warm regards, Lourdes Torbisco Sales and Marketing Manager

Reviewed 8 August 2013

We recently returned from a nice, long trip to Key West, Florida. It was our second time there in two years. We absolutely love the keys and hope to one day move there when we retire or purchase a vacation home. We stayed at the...More

Thank JoJoHonesty
Response from SheratonKeyWest, Manager at Sheraton Suites Key WestResponded 22 August 2013

Dear Guest: Thank you for taking the time to write this review. It is regrettable to hear that your stay did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement. All reviews are passed along to...More

Reviewed 7 August 2013

Had a pleasant experience. A bit pricey but most things are in the Key's. Just a few issues. Our room was nice and comfortable but it was right above the kitchen vents. So, when we'd put our swim suits out to dry they'd come back...More

1  Thank WillTraveler73
Response from SheratonKeyWest, Manager at Sheraton Suites Key WestResponded 22 August 2013

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay with us and the complimentary use of the shuttle service. All reviews are passed along to staff for training and improvement purposes. Thanks again...More

Reviewed 7 August 2013

We just returned from a quick trip down to Key West and had a great experience staying at the Sheraton Suites. Our original room was not ready at 3:15 but check-in was not guaranteed until 4:00. We were in a hurry to get on the...More

Thank Karen G
Response from SheratonKeyWest, Manager at Sheraton Suites Key WestResponded 22 August 2013

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future! Warm regards, Lourdes Torbisco Sales and Marketing Manager

Reviewed 6 August 2013

we loved the size of the room except there was only 2 chairs at the table when the room has 2 queen sized beds! Needed more coffee and creamer as well. Took a long time to get room cleaned/towels because I didn't know you needed...More

Thank Dee L
Response from SheratonKeyWest, Manager at Sheraton Suites Key WestResponded 22 August 2013

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you liked your room and the amenities we offer. All of the suites have a table with two chairs regardless of the bed type. We hope you requested...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Airport Transportation
Banquet Room
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$ 249 - US$ 483 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 249 - US$ 483 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (946)
Room & Suite (439)
Pool & Beach (179)
Dining (49)
Amenities (22)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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sandi m
30 March 2018|
AnswerShow all 2 answers
Response from DeeJayGude | Reviewed this property |
No, but there are lovely community areas to relax outside and take your morning coffee.
0
Votes
Miranda S
9 February 2018|
AnswerShow all 2 answers
Response from ShelleyMcBreairty | Reviewed this property |
Don’t know. I only booked a room . If the on-site restaurant has anything to do with your dinner /lunch reception. I would look elsewhere ....
1
Vote
Room Tips
"Try to get a balcony room so you can sit outside."
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"The small gift store stocks a few necessities: a real plus when you need an article in a hurry."
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"Call ahead and ask for SPG50 room."
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"I got an ocean-view room but it was sub-standard and needed lots of repairs."
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