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Sheraton Suites Key West

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#30 of 51 Hotels in Key West
Certificate of Excellence
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Sheraton Suites Key West
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2,233 Reviews from our TripAdvisor Community

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Showing 1,840: English reviews
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Reviewed yesterday NEWvia mobile

I had my room block here for all of the guests coming to my wedding and I can't say enough great things about the Sheraton. It was a beautiful, laid back hotel. Kid friendly. Great pool. Great food. Amazing service. Awesome location across the street from the beach. I don't know who is complaining about the ocean view rooms with...

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Helpful?
Thank Mia M
Boerne, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 3 February 2017

Concierge contacted me a few days before to confirm they would be upgrading us to an ocean front view with a balcony as part of my Starwood Platinum benefits. Front desk was very helpful on arrival with questions re shuttle service, etc. Shuttle service drops off at the Conch Republic which is within walking distance to all of the downtown...

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4Thank Hurricanearv
About Hotel's Favourite Review
Emily S, Catering and Marketing Coordinator at Sheraton Suites Key West, responded to this review

Dear Guest, Thank you for taking the time to write this positive review. We are delighted to hear this is your second stay with us at the Sheraton Suites and that you enjoyed your stay! We look forward to your future visits to Key West and the Sheraton Suites. Thank you and warm regards, Emily Sipe Catering and Marketing Coordinator

Cincinnati, Ohio
Reviewed 4 days ago NEWvia mobile

Our ocean view room showed the ocean but across a busy road. Beware of paying for a view. The hotel is ok but could have been much cleaner. The lobby had a sewer smell the whole time we were there. Had to put a towel and robe aside due to stains. Our request for a roll-a-way was on the record...

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Helpful?
Thank Sambachica
GM_SheratonSuites, General Manager at Sheraton Suites Key West, responded to this review

Dear Sambachica, Thank you for sharing your experience on Tripadvisor. We appreciate your feedback and value your comments. I am sorry to hear that your stay did not meet your expectations. I will investigate the smell you mentioned in the lobby. We will also communicate your experience with cleanliness to our housekeeping team. Again, we appreciate your feedback and hope...

Port Orange, Florida, United States
Reviewed 5 days ago NEW

All suites, very very nice. Service also excellent. The only negative is that the property is quite sprawling and walking is quite a bit. If you're a senior with mobility problems, you need to ask for something close to the main entrance.

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Helpful?
Thank Linda M
Sarasota, Florida
Reviewed 5 days ago NEWvia mobile

we went to key west for 4th of July 2016. we stayed at Sheraton Suites. Smathers beach is across the street. great beach in key west. they set the fireworks off about a half mile down the road so you can sit on the beach or play in the water and watch the fireworks. we were pleasantly surprised by our...

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Thank Debbie W
Wisconsin
Reviewed 6 days ago NEWvia mobile

Beautiful room, spacious and clean. Staff was very friendly and efficient, both day and night managers very accommodating. The grounds were lovely as was the pool. If you are a non smoker you will love it, no where on the entire site do they allow smoking, but gosh they sure love animals and they are allowed everywhere, even on the...

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Thank Sue R
Reviewed 1 week ago NEW

Great SPG hotel, shuttle service, restaurant prepares your catch magnificently. Best meal in the keys, probably because we caught the fish. Chef was awesome, love the whole meal. We always stay at this hotel, perfect location.

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1Thank kimandronald
Reviewed 1 week ago NEWvia mobile

Lovely spot. Beautiful suite, pool gorgeous with waterfall & hidden hot tub, food service available at pool. Lush pathways, attentive staff. Just a few steps to a lovely sandy beach -- perfect for Sunrise viewing & local bus. Hotel bus helpful for downtown. Quiet spot. Beautiful pool.

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Helpful?
Thank Lisa H
Slayton, MN
Reviewed 1 week ago NEW

Excellent staff, great location and easy check in. This was in the perfect spot to enjoy one of the best beaches in Key West, Smathers Beach. Although ours wasn't a room facing the ocean, it didn't matter, as we weren't in it much. Pool was nice and warm. Not too busy. Beach was lovely and well maintained. We had a...

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Helpful?
Thank teacherinMN
Washington DC, District of Columbia
Reviewed 1 week ago

Sheraton Suites was an excellent place to stay. While it is a couple of miles from Duvall St, close to the beach and offers a quiet respite from the downtown activities. The shuttle downtown (and drivers) was spectacular and we took advantage of it at every opportunity. The staff was friendly and helpful. Room was clean and spacious with excellent...

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Helpful?
Thank JohnnyH_63

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 

Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Region: United States > Florida > Florida Keys > Key West
Price Range: ₹ 19,100 - ₹ 35,919 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Key West staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Suites Key West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As said in review, if you have a mobility problem will ned to request a room close to main entrance”
 of 5 bubbles O8396EYlindam, 25 Mar 2017 | Read review
“Perfect location, easy access to Duvall St but great shuttle to get away.”
 of 5 bubbles kimandronald, 23 Mar 2017 | Read review
“Balcony would be a must for next time”
 of 5 bubbles lifeisgood66, 15 Mar 2017 | Read review
“Their "standard" room is more than adequate with beautiful bathroom and comfortable bed”
 of 5 bubbles cottagebandb12, 11 Mar 2017 | Read review
“If you want a balcony, choices are oceanfront or poolside. Keep in mind that Smathers Beach is across the street if you choose ocean front.”
 of 5 bubbles travelsfromthebay, 5 Mar 2017 | Read review
5 of 5