Pier House Resort & Spa
2,999 reviews
#31 of 51 Hotels in Key West
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1 Duval St, Key West, FL 33040-6610
Lowest prices for your stay
US$ 768
US$ 708
SAVE US$ 60
Free cancellation until 23/06/21
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Room & Suite (485)
Pool & Beach (238)
About
#31 of 51 hotels in Key West
Location
Cleanliness
Service
Value
Travellers' Choice
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated.
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Complimentary instant cofffee
Poolside bar
Boating
Diving
Snorkelling
Fishing
Free shuttle or taxi services
Shuttle bus service
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
On-demand films
Room service
Safe
Iron
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
99Restaurantswithin 0.5 km
96Attractionswithin 0.5 km
2,999Reviews133Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
Wife and I visited for our anniversary this month. Stayed in an ocean view king. View was outstanding, room was average. Bed was above average. Nice rain fall shower. AC worked well. Beach was as good as you can get in key west, great views of all the boats going by. Service on beach was great from Linda and above average from the others. Food was very good and prices were more reasonable than expected. Still only cleaning rooms every three days, bummer. Wife got a massage, she said it was fine, not bad not amazing. As the other reviews state this is an outstanding location. Can walk to everything. Topless beach sign is gone but your still allowed to go topless and some did. No deal breakers at all, felt clean, nothing was poor and no one was rude.
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded yesterday
Thank you for taking the time to do a review on Tripadvisor. We are happy you enjoyed your anniversary trip at the Pier House and hope to see you again.
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We recently stayed at the Pier House and Spa in Key West Fl. The property was absolutely beautiful and gave one the feeling like you were in the garden of Eden. Clean, modern, tropical, and a step above the others; this depicts the property. What impressed me the most was the strong work ethic of those employed by the Pier House. We were treated like royalty being waited upon with such attention to our needs. One employee in particular, MARCEL made certain that beach and pool experience was out of this world. I have been to many 5 Star resorts, but this one is by far the best that Key West has to offer. Pool staff, dining staff and room/maintainance staff receive an A+ grade from this 35 year education veteran. WE LOVE Pier House!!!!
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 3 days ago
Thank you for taking the time to do a review on Tripadvisor. We are so happy you enjoyed your stay. Our gardens are maintained daily are are one of the most beautiful tropical gardens you'll find in Key West. We look forward to seeing you again soon at the Pier House.
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I had a hard time picking a hotel. This placed checked all the boxes. Restaurant and bar onsite. Beach and that’s not a given in KW. Good selection of room choices. The staff was so-so. Some very friendly and others not so much. It was extremely crowded towards the end of our stay. Only thing I didn’t like was there was no room service. Try a Key Lime Colada at the beach bar...amazing!
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 3 days ago
Thank you for taking the time to do a review on Tripadvisor. We do not have room service at this time due to COVID, however, our restaurants are open to either dine in or to take out. We are happy you enjoyed your stay and look forward to seeing you in the future.
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Great location, nice private beach and good restaurant. Negatives - pricey, staff was not always helpful at beach with chairs and food but then the next shift they were! Also went as a family of four and room was on the smaller size with no lock or way to close the bathroom door (little magnets to close them don’t work anymore). Also due to Covid housekeeping only available once during our 4 night stay and she came at 4:00 when we were in the room getting ready for dinner so she could not enter due to Covid. For the price we paid I wish they came and gave more coffee and fresh towels.
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 6 days ago
Thank you for doing a review on Tripadvisor. We are happy you enjoyed your stay. Due to covid we are cleaning the rooms every 3 days. If you need any toiletries, towels, coffee etc, contact the front desk and someone will bring it to your room.
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Have stayed before, not the same. I'm being very generous here with a three star, and it's only because of the location. Service is a one, at best. For the cost of the stay service should be a ten. Room Service every three days - Really? Who stays in their room while it's being serviced? No one, therefore the likelihood of COVID transfer is nil. Room service should be "offered" daily. Anyone can turn it down, but there's no offer - just every three days. You have to request towels, TP, etc. Service at the pool is just as bad. 30 minute wait for towels.....Why? The horrible service has nothing to do with COVID. Its a money grab, plain and simple. Our two bedroom suite was $8,000.00 for five nights and service at the airport hotel in DC the night prior to travelling was better and just over $100.00. There are just as spectacular views from other resorts on the island, and the island is small enough to get to Duval quickly - Spend your money elsewhere.…
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Date of stay: March 2021
Value
Location
Service
Helpful
Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 6 days ago
Thank you Mike for doing a review on Tripadvisor. We are doing the cleaning of the rooms every 3 days for the guests protection and our employee's protection. All of the hotels and resort are doing this in Key West. Please feel free to contact me if you would like to discuss this further.
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PRICE RANGE
US$308 - US$645 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pier house hotel key west, pier hotel key west, pier house key west florida, pier key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
142
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Claim Your Listing Frequently Asked Questions about Pier House Resort & Spa
Which popular attractions are close to Pier House Resort & Spa?
Nearby attractions include Mallory Square (0.2 km), 7 Artists & Friends Gallery (0.3 km), and Peppers of Key West (0.3 km).
What are some of the property amenities at Pier House Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pier House Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pier House Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Pier House Resort & Spa?
Conveniently located restaurants include Fisherman's Cafe, Garbo's Grill, and Kermit's Key West Key Lime Shoppe.
Are there opportunities to exercise at Pier House Resort & Spa?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Pier House Resort & Spa located near the city centre?
Yes, it is 0.9 km away from the centre of Key West.
Are any cleaning services offered at Pier House Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pier House Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pier House Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.