Called booking.com to cancel 2 days before and booking.com got in touch with the hotel. Waterside said “sure they can cancel”. We still got charged even more than what the room cost. I will not use booking.com or Marina Suites Ever
One of the better resorts we stayed at, room was spacious. Nice bathrooms and kitchen. Because of the location of the room it was a long schlep carring all of our stuff to the room. People were friendly and no surprises on arrival or departure. Bring some coffee the stuff in the room was bad, I liked what was in the office, my wife did not.
A convenient, clean, and comfortable place to stay in Key Largo. Very convenient to bars and good restaurants. The place appeared to be recently renovated with a somewhat European decor. The staff was extremely nice., but follow through was a bit spotty. Our shower had poor water pressure, a thing for us. The price was right.
Customer Service was amazing. I got a text from the front desk staff offering towels and toiletries. The room itself was on point. We got a one bedroom with a sofa bed in the living room. The only thing I didn’t care much for was were the steps. However, that did not take away from the good experience we had. Room was decent , clean and spacious. Overall good trip!
My wife and I were attending a wedding in Key Largo and we wanted a quiet, reasonably priced place to stay- and this was a pleasant surprise. The place is on a side street, is relatively quiet, the suites are 2 floors, with a nicely appointed little kitchen. It's perfect for a small family. Most importantly, the folks running the place are very nice and the room was CLEAN!
When I walked in thought unit was very nice, kitchen was adequately equipped. Bedroom was 2nd floor but roomy and bed was nice. Would definitely recommend unless you have trouble with steps as units are 1 floor above parking lot and bedrooms are 1 floor higher. Definitely better than motel rooms and actually not much more expensive than motel rooms.
4 stars. Great clean staff was friendly a little over priced we paid 158 plus resort fee and processing fee, if the price would have been a total 150 even would of been a great deal. No restaurant on property, no bar, and no security on property pillows in the room were terrible. On the good side friendly staff , updated, nice balcony comfy bed and very clean.
This place is extremely disappointing. The "suites" are simple, old and unclean. The "marina" is uninteresting and rather ugly. Wifi is virtually non existing. Service is disinterested and not very friendly. The worst thing was the dirty floor and living room. As you can see in the pictures, this is what I picked off the floor myself, after being told that the cleaning staff would be here only tomorrow. Disgusting. The front desk knew only to say "we're sorry". *Edit* After complaining, I got my resort fee refunded. Not a substantial compensation, but still a nice gesture.
I was disappointed with my stay here - as from the pictures it looks brand new and clean - but in reality the room was tired and hadn’t been deep cleaned in a long time. Every surface had sticky marks, every door frame had black finger prints, there was snot wiped on a wall in the bathroom and to top it off there was a small cockroach hiding behind the bathroom counter in the bathroom upstairs that would pop up and watch you shower! (Room 216) looking at the floor you could see where someone had shattered a necklace and the beads were strewn under the cabinet and behind the toilet - and if this was being cleaned regularly this would have been picked up. We were told on arrival staff wouldn’t come into rooms during our stay due to COVID, but they’re clearly not deep cleaning between stays! Luckily we were only here for 2 nights, locked the suitcase up to stop the cockroach taking a trip back with us and couldn’t wait to get out of there! Not the birthday stay I had planned.…
Clean ,,relaxing,,everything as advertised,,convenient location,,Jet ski rental on site,,was fun,,and will definitely come back,,, Wonderful staff,,,text for needs,,and follow up on everything ok,,really enjoyed my stay