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The Ritz-Carlton Key Biscayne, Miami

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Traveller (1077)
Room & Suite (557)
Pool & Beach (272)
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Overview
  • Excellent61%
  • Very good22%
  • Average10%
  • Poor5%
  • Terrible2%
Travellers talk about
“family pool”(131 reviews)
“the cantina”(92 reviews)
“adult pool”(152 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,183)
There are newer reviews for The Ritz-Carlton Key Biscayne, Miami
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1,959 results
Traveller rating
1,125
455
206
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1,125
455
206
117
56
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All reviewsfamily poolthe cantinaadult poolthe mexican restaurantclub levelrum barsouth beachzero entrywinn dixieocean fronthotel groundsturn down servicean umbrellapool servicelong weekendper dayoceanfront room
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11 - 15 of 1,959 reviews
Reviewed 1 week ago

I had never stayed at a Ritz before so maybe my expectations were a bit overblown. It was very nice and the service was great, but it was very expensive and there were a few small things that were surprising. First the towels. Silly maybe,...More

2  Thank A N
Reviewed 1 week ago via mobile

Was there this week for a business conference with my company. I was anticipating legendary Ritz Carlton service. It was MIA. Things just seemed a little off. Room was musty. Bellman seemed confused at best and flagging a taxi bit was onerous. Ended up using...More

1  Thank Lisa H
Response from Rosie S, General Manager at The Ritz-Carlton Key Biscayne, MiamiResponded 1 week ago

Dear Lisa H, Thank you for taking the time to post feedback of your recent visit on Trip Advisor. Your constructive comments are very important to us. We are pleased you enjoyed our beautiful beach and picturesque Dune beachside burger bar and also the evening...More

Reviewed 2 weeks ago via mobile

Stayed here recently for a quick visit to the Miami area. Hotel is pricey but seems typical for the Miami area if you want beach front. Anyway, here are the positives: 1) hotel location is beautiful and quiet if you’re not a south beach scene...More

1  Thank ShellyG7676
Response from Rosie S, General Manager at The Ritz-Carlton Key Biscayne, MiamiResponded 1 week ago

Dear ShellyG7676, Thank you for your detailed review of The Ritz-Carlton Key Biscayne, Miami on Trip Advisor. Your constructive comments are very important to us and sincerely apologize for the unfortunate experience that you outlined in your review. We take pride in providing exceptional customer...More

Reviewed 2 weeks ago via mobile

My husband and I joined our friends for a couple of nights at the Ritz Carlton Key Biscayne during spring break to escape the never ending winter in NY! Thankfully the weather in KB was absolutely perfect, however the four of us were a bit...More

1  Thank JacksTravelTips
Response from Rosie S, General Manager at The Ritz-Carlton Key Biscayne, MiamiResponded 2 weeks ago

Dear JacksTravelTips, Thank you for your review of The Ritz-Carlton Key Biscayne, Miami on Trip Advisor. Please accept our sincere apologies for the disappointing time you had during your recent stay. This is not up to Ritz-Carlton standards of service we strive to achieve each...More

Reviewed 3 weeks ago via mobile

This is our 4th time to the property. It is a great family spot. 0 entry pool. Casual. Kids club. Low Key. Service has always been consistently good every time we have visited. It was a very busy week at the hotel with The Miami...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Pool
Beachfront
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Spa
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 354 - US$ 1,128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 354 - US$ 1,128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1077)
Room & Suite (557)
Pool & Beach (272)
Dining (114)
Amenities (118)
Family and Play Areas (5)
Business Centre & Event Rooms (5)
Questions & Answers
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Dharmabum87
14 April 2018|
AnswerShow all 2 answers
Response from ShellyG7676 | Reviewed this property |
I don’t know about babysitting but they seemed to offer kids activities. I saw a building that seemed dedicated to that. I don’t know what exact activities are involved. There are LOTS of families with kids at this resort so... More
0
Votes
Easywin
1 January 2018|
AnswerShow all 6 answers
Response from HildaCat567 | Reviewed this property |
We were here in January and the pool was heated
0
Votes
Jennifer H
16 October 2017|
Answer
Response from Rene S |
Aventura limo service or Uber lux suv
0
Votes
Room Tips
"An ocean view view is best, the the view to the canals is also very good."
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"High Floor"
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"Make sure yours has a balcony. Ocean view gets your sunrise. But city view gets you sunset. Either will be..."
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"ocean view!"
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