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The Ritz-Carlton Key Biscayne, Miami

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The Ritz-Carlton Key Biscayne, Miami
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1,942 Reviews from our TripAdvisor Community

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Showing 1,744: English reviews
Start your review of The Ritz-Carlton Key Biscayne, Miami
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Oslo, Norway
Reviewed 2 days ago NEWvia mobile

Perfect location. Great testaurants - The Dune beach club and the new main restaurants are fantastic. Beach is perfect. The rooms could be somewhat larger and feels a little bit dated - same with the pool area. Overall a great experience, but having travelled much in Europe and Asia, at this price amenities should be state of the art. Ritzkids...

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1Thank Chillout75
Mexico City, Mexico
Reviewed 4 days ago NEW

Hotel was very nice as expected from any Ritz Carlton. Service is very good and I loved the pool. Ideal for kids. Rooms are just ok. But what really made a difference was Alder, the front desk agent who check us in. He went above and beyond to make our stay enjoyable. Alder was by far the person who made...

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Thank SantiagoLeon
New York City, New York
Reviewed 5 days ago NEW

love key biscayne, and loved this property. You feel like you are on a small luxurious tropical island. Service and restaurants were great, as expected.. the beach is great for kids, as water was fairly calm.

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1Thank nycgal72
Reviewed 6 days ago NEW

We stayed here in October 2016. We were generously upgraded to a suited that had been recently renovated, still could smell the new furniture. The resort is big and reading other reviews about tired rooms, guess we were lucky. There were two sliding glass doors, one from the bedroom and one from the living area. Both opened onto an ocean...

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Thank Michelle T
Reviewed 1 week ago NEW

I spent the last week (4/11-4/18) at this hotel in Key Biscayne. We stayed in the 1 bedroom suite. It being a 5 star resort, my expectations were high. While the service was impeccable, the quality of the room was far from that. I have stayed in 3 star hotel rooms that were better maintained. For example, the sink faucets...

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1Thank Craig B
Rosie S, Manager at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear Craig B, Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn we did not meet your expectations. Please know that your satisfaction is very important to us and would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive...

Rowayton, Connecticut
Reviewed 1 week ago

Stayed here as I needed to work out of our Coral Gables office, left my kids in the kids club and here is what they have to say! We are actually still staying here as it's Easter weekend, but they are so excited to share their experience. I will say being Spring Break, it is crazy busy but they have...

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Thank Lucky5Family
Hudson, Massachusetts
Reviewed 1 week ago

As a previous contributor noted, there were rough edges to the stay which should not happen;first impressions are lasting impressions. Inattentive Valet, 3 visible attendants yet not one welcoming phrase or offer of assistance until a young man came running out . Front desk put everything to rights, but nonetheless, not welcoming. Things can only look up at this point,...

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Thank StMaDo
Reviewed 1 week ago via mobile

This place is okay but honestly I've been to nicer Marriotts and this is supposed to be a Ritz. Also for the price you pay for the rooms it's a bit ridiculous that they charge to print at the business center and if you have kids you have to pay to play games at the Game Center. Honestly you get...

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Helpful?
Thank Amber A
Rosie S, Manager at The Ritz-Carlton Key Biscayne, Miami, responded to this review

Dear Amber A, Thank you for your feedback on Trip Advisor, your constructive comments are very important to us. We regret that we did not provide the level of service we strive to extend to all our guests and welcome the opportunity to personally speak with you regarding your stay. Should you wish to further discuss please contact the Executive...

Reviewed 1 week ago via mobile

A Ritz Carlton experience in an crowded tropical beach in an upscale laid back island 15 minutes from the Miami financial-restaurant district and 25 minutes from South Beach. The true Caribbean resort in without having to leave the country. That says it all.

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Thank Roberto F
Hudson, Massachusetts
Reviewed 2 weeks ago

Two goofy negatives. So, we drove in to the valet and nobody helped. They just stood there looking at us. I started unloading the car by myself. Nice. Then they charged us for valet even though it was included in my package. Then, we met Alper and everything got a lot better. He put us in a lovely room and...

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1Thank Sglloyd

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Ritz-Carlton Key Biscayne, Miami

Address: 455 Grand Bay Drive, Key Biscayne, FL 33149
Region: United States > Florida > Key Biscayne
Price Range: ₹ 20,161 - ₹ 55,620 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Key Biscayne, Miami 5*
Number of rooms: 352
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Also Known As:
The Ritz-Carlton Key Biscayne, Miami Hotel Key Biscayne
Key Biscayne Ritz Carlton
Ritz Key Biscayne
Ritz-Carlton Key Biscayne
The Ritz-Carlton Key Biscayne, Miami Florida
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton Key Biscayne, Miami staff and other travellers.
29 questions
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6 months ago
Omaha, Nebraska
over a year ago

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Questions? Get answers from The Ritz-Carlton Key Biscayne, Miami staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front rooms are very nice, but you often here the events hosted in the court yard. The doors do block most of the sound.”
, 19 Apr 2017 | Read review
“Ocean view, club level”
143heidib, 9 Apr 2017 | Read review
“North side rooms overlook an unattractive roof's HVAC systems”
kentb64, 3 Apr 2017 | Read review
“request a remodeled room a room not owned by a individual ONLY ritz rooms”
pemc20152017, 2 Apr 2017 | Read review
“The ocean view rooms are fabulous!”
Renee1968, 24 Mar 2017 | Read review
5 of 5