Nice hotel, with great rooms. Clean and tidy. Good price and this includes breakfast. Near some good restaurants where you can walk. Biggest negative is the staff which wasn't helpfull, didn't know anything about long distance call prices of what to do with a hurricane/tornado and the location of our room next to the exit of the cleaning. This went on all day. Furthermore for an hotel that's 2-3 years old, horrible showerheads.
I’ve stayed at this property numerous times over the last couple years and never had an issue until this stay. To start with I was charged a $40 fee on 2 separate credit cards for incidentals ($80 total). My first morning after arrival I discovered ants in my bathroom and kitchenette. I notified the front desk about the double charge on my card and about the ants in my room. They assured me the ants would be taken care of and that my one card would be credited back the $40 in 24 hours. (It’s been almost 72 hours now). Upon returning that night to my room I noticed there were still some ants. I assumed they had treated and that all would be fine by the morning. When I woke up Sunday morning I found ants all over my belongings in the bathroom on the counter and in the kitchenette all throughout the sink. I was departing that day so I packed my things, went downstairs, notified the young lady about the ants again and she didn’t seem overly concerned but acknowledged me as she did the day before. I got home a few states away and when unpacking my belongings low and behold I have ants in my stuff. (As a side note I don’t have any food items packed with my belongings.) I then began looking through my credit card statement and found another pending charge for $10 on top of the 2 separate $40 pending charges on my 2 separate cards. I contacted the hotel and they assured me again this would be removed within 24 hours. I also let the lady who I spoke with know that I was very displeased with the ants in my room and the fact that I brought ants home. Her response to me was “you should have reported it when you were here and we could have moved your room”. At this point I told her that I did report it twice and was told the room would be “sprayed”. The lady on the phone then said “oh I so sorry the girl who was working on Saturday is new and still training and maybe she did not know that we cannot spray the room when you are there because you could maybe have an allergy to the spray or something and that you should have been moved to another room.” She said she would have the manager contact me Monday morning. It is Monday afternoon as I write this review and the manager has yet to call me. I also messaged Marriott regarding the issue and they also have not gotten back to me. It’s a shame because this is a really nice property and I would stay again if they would have the decency to make it right for my last trip. I have attached some photos of the ants but these were taken after I cleaned off the counters so I could get ready to leave the room…
This place is truly rubbish. Rooms are so small that the sofa bed does not open properly (hits the bed). Crammed describes the rooms. No housekeeping. If you are staying more than a day your garbage will stink the place. The management are crooks. Months after our visit they placed a bogus charge on my credit card thinking we wont catch it. There are better hotels in Miami. Stay away from this one.
Nice rooms, clean with a full kitchen. But tight for 4 people! Kitchen is not fully separate space. No easy place to sit with a full house. I'd say 2 or 3 people max. Small bathroom too, Very friendly staff. Pool towels ridiculously tiny, but I can forgive that. Very convenient to where I needed to be in Kendall. Busy area but not as bad as further east in Kendall. Easy access to restaurants, target, pharmacy, etc. Everything you might need. Would recommend in you need to be in that area.
Easily one of the nicest Marriott's I have stayed at in recent years. This hotel had just opened a few months ago, and it clearly shows it. The staff was extremely polite, and helpful. The suite we stayed in was modern, spacious, and clean. The sleep quality was exceptional and the A/C was ice cold. Ample choices for restaurants, gas, conveniences, as well as other necessities in the area that one may need. Access to Florida's Turnpike is less than 5 minutes away as well. The only thing was really strange, but from what I understand it's a thing, is that the shower did not have a door on it. Just a half piece of glass window. Therefore, the bathroom flooded a slight bit. But that won't affect my review. I would absolutely stay here again if I am ever in Kendall.
Excellent COVID awareness, cleaning, and caution. Spotless rooms with mini kitchen (full fridge, single stovetop, dishwasher. A desk on casters wheels out from under a great flatscreen that supports Chromecast. Perfect for a business traveler. Also, all essentials are close - Starbucks, Walgreens, Sédanos Market and more.
The hotel is fairly new so the furniture, style and atmosphere is modern. The room I checked into was very clean. It had a kitchenette with crockery, cooktop, fridge, microwave, coffee machine, toaster and dishwasher. It is close (like 600ft) to several restaurants like Olive Garden, Juicy Burgers (a must try) and a couple other restaurants. West Kendall Baptist is like 5mins walk to the hospital grounds. Bus transit is 4min walk. Aldi’s Grocery store and Walgreens pharmacy is across the road from the hotel which is like 5min walk. This hotel is situated in a very convenient place. I needed to use the hospital facility long term so this place was a great with everything I needed in a walking distance. Hotel staff was very friendly. Amazing housekeeping staff. They were absolutely amazing. Too bad I forgot to take pictures. I would highly recommend this place.…
Great hotel, very friendly staff. The room was exceptional. The room was thoughtfully designed with large modern bathroom, kitchenette, and large TV. They have 24/7 gym, and pool open til 10p. Nice lobby lounge area with bar (closed for Covid). Great hotel, great price, will stay here again.
Best hotel stay of our trip! Room was very clean and spacious. Many hotels have used COVID as an excuse to stop breakfast services, but not this one! They have individual grab bags for breakfast that’s included in the stay and have coffee available behind the reception desk- they will get it ready for you to still limit contact with other guests. Staff were very pleasant and helpful. Very pleased with our stay and will most definitely return if in the area again
Everything in the room feels brand new and sparkly clean. Nice touches everywhere including smiley face dish sponge. They do provide with a to go bag for breakfast. And hotel was lovely decorated for Christmas. We really loved our stay in that place.