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The Diplomat Beach Resort, Curio Collection by Hilton

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The Diplomat Beach Resort, Curio Collection by Hilton
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2,626 Reviews from our TripAdvisor Community

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There are newer reviews for The Diplomat Beach Resort, Curio Collection by Hilton
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Showing 2,393: English reviews
San Antonio, Texas
Reviewed 7 November 2015 via mobile

Fantastic hotel in a beautiful setting. Breakfast was excellent all days in the restaurant. Staff was very friendly and helpful. Restaurant by the inner coastal was a nice surprise. Only complaint was the room coffee and condiments. We had 2 adults in the room but had to call for extra regular coffee and condiments constantly. Otherwise, great place.

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Helpful?
1Thank Once_in_a_while_Sa
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Once_in_a _while_Sa, Thank you for taking the time to share your experience staying with us at The Diplomat Resort and Spa, we appreciate your feedback. We love to hear all the aspects of your stay that you enjoyed, as well as some suggestions you have. At the Diplomat it is our goal to achieve the best service possible for...

Reviewed 7 November 2015 via mobile

Parking supervisor and Concierge girl were rude and unprofessional! When I valet my car yesterday they told me they were going to validate my parking and that was not the case. I ended paying almost $35. I should it have offer options! Other staff was not able to guide me to he right conference area.

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Helpful?
1Thank Gretchen R
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Gretchen R, Thank you for taking the time to review your recent visit to the Diplomat Resort and Spa. I am extremely disappointed to learn of the many frustrations you encountered during your recent stay. This is certainly not reflective of the high standards we have and I apologize for all our shortcomings during your visit. I kindly ask...

Burlington, North Carolina
Reviewed 7 November 2015

I really enjoyed staying at the Curio hotel this past weekend. The place was clean and the staff was very helpful. However, I must point out that I received EXEMPLARY service from the concierge desk and in particular Rachel ( I think that's her name). She gave great advice on where to have dinner every night and was quick to...

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
Thank bterry34
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear bterry34, How kind of you to mention Rachel in your lovely review. I will be sure to communicate your comments to her. You know, when you love what you do-- it is hard not to create a wonderful experience. I am very glad you enjoyed our hospitality. Kind regards, Amanda

Reviewed 7 November 2015 via mobile

What a total disaster! As a Hilton Honor member you get a chance to pick your own room before check in. I picked a room overlooking the water and upon check in hey say there was an "engineering " problem with the room and now we are looking at a street with a hotel garage. What a waste of money.

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Helpful?
4Thank tvitta
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Tvitta, Thank you for taking the time to review your recent visit to the Diplomat Resort and Spa. As you can well imagine, I am left feeling very disappointed to learn of the frustrations you experienced during your recent stay with us. But I very much appreciate your candid feedback, as it is only in this way that we...

Brick, New Jersey
Reviewed 6 November 2015

When we arrived at the hotel, our expectations were even surpassed by the wonderful staff upon checkin. Neka, had upgraded our room and my children were astounded. They immediately wanted to run back down to the lobby and give her a hug. Pamela was also at the front desk when we arrived and made us feel more than welcome. Room...

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Helpful?
2Thank Jeanne T
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Jeanne T, Thank you for sharing your comments and the sweet comments about Neka and Pamela, they are amazing at what they do! I am glad that the upgrade was a nice surprise and that it helped you start your vacation in Hollywood on the right foot. Come back soon. Amanda

Novi, Michigan
Reviewed 5 November 2015

I was there for a marriage retreat and while it is a nice hotel at first glance, once you look closely you can see the wear and tear. There were stains on the drapes in the room (2630). The balcony wasn't swept from the previous guest, there were tears in the carpet. The lobby furniture had dings and dents and...

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Helpful?
3Thank S W
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear S W, Thank you for taking the time to let us know how your recent stay at the Diplomat Resort and Spa went. We are dismayed to hear that you experienced inconveniences and were underwhelmed by the cleanliness of your room. It is our highest priority to not only meet the expectations of our valued guests, but to exceed...

Rochester, New York
Reviewed 5 November 2015

So I was on a business trip and stayed at this hotel for 3 nights. Below is the good, the bad, and the ugly. First the good! I found the hotel to be exceptionally clean! From the lobby to the pools to the restaurants to the rooms everything was impeccable! Not a speck of dirt anywhere! Next, the pools! The...

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Helpful?
1Thank TravelingGuyColorado
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear TravelingGuyColorado, Thank you for taking the time to share your experience staying with us at The Diplomat Resort and Spa, we appreciate your feedback. We love to hear all the aspects of your stay that you enjoyed, as well as some suggestions you have. At the Diplomat it is our goal to achieve the best service possible for our...

Charlotte, NC
Reviewed 4 November 2015 via mobile

Stayed for a conference and this resort is immaculate. The staff across the board are extremely friendly and helpful providing a+ customer service. The only reason why I am not giving a 5-star is that some of the hotel restaurants are a bit overpriced especially for drinks. You'll see that as a theme in other reviews. For example a tuna...

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Helpful?
Thank ncglamgirl
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear ncglamgirl, We appreciate you taking the time to provide us with feedback about your recent stay at The Diplomat Resort and Spa. We are pleased to hear about all the positive service you received. At The Diplomat, it is our goal to provide the best possible service and are pleased to hear we did just that with your recent...

Reviewed 3 November 2015 via mobile

I was excited to attend a work conference here and the website made the hotel look like the Shang-gri-la. Upon arrival, my view and my room were great! The views into the ocean are breath taking. The details of the room are where they missed the mark for me. The lamps in the room were unplugged or just not working....

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Helpful?
Thank Drew M
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Drew M, We appreciate you taking the time to tell us about your stay. We apologize about the inconveniences you encountered in your room and other aspects of your trip that were not up to our standards. At The Diplomat, it is our goal to ensure all of our guests have a five-star experience as do apologize that is...

Hollywood, Florida
Reviewed 3 November 2015

The hotel would be amazing if it wasnt for the constructon noise from the pool area. Cannot enjoy pool unless you enjoy lound grinding concrete noises. I am currently staying in a room on the 32 floor oceanfront with a balcony, and cannot enjoy my balcony due to the excessive noise. Do not stay here until construction is complete.

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Helpful?
6Thank blucaits
Amanda V, Guest Relations Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear blucaits, I apologize for the inconvenience you experienced during your stay with us, and I apologize for the noise from the construction by our pool area. Please know that these renovations are to better the experience for our guests, and I hope that you will give us an opportunity to service you again. Sincerely, Amanda

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Golf Course
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A grand re-imagining of a legendary Florida resort, The Diplomat Beach Resort brings iconic hospitality back, wrapped in a spirited escape-to-sunny-shores feeling. Rising above the Atlantic waves and beyond the expected, this magnetic social hub extends its stylish flair from coast to Intracoastal - a Florida playground perfected. From our lagoon pool, cabanas, shore and spa to creative culinary & entertainment, families and work friends find a vibrant oceanfront destination, a reason to return. ... more   less 

Additional Information about The Diplomat Beach Resort, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019-2827 (Formerly Westin Diplomat Resort and Spa)
Region: United States > Florida > Broward County > Hollywood
Price Range: ₹ 18,290 - ₹ 35,078 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Diplomat Beach Resort, Curio Collection by Hilton 4*
Number of rooms: 998
Reservation Options:
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Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort
Hotel Style:
#2 Business Hotel in Hollywood
#3 Spa Hotel in Hollywood
#5 Luxury Hotel in Hollywood
#9 On the Beach Hotel in Hollywood
#15 Family Hotel in Hollywood
#16 Romantic Hotel in Hollywood
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Questions & Answers

Here's what travellers have asked, with answers from The Diplomat Beach Resort, Curio Collection by Hilton staff and other travellers.
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Questions? Get answers from The Diplomat Beach Resort, Curio Collection by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prices between midrange to luxury. 26 floor south side had lovely intercoastal views at night and during day partial ocean view.”
 of 5 bubbles jojobuck1, 18 Jan 2017 | Read review
“Oceanfront on an upper floor is well worth the cost.”
 of 5 bubbles SailChicago2217, 18 Jan 2017 | Read review
“Higher floors are quieter... but avoid top”
 of 5 bubbles Buzztraveler, 17 Jan 2017 | Read review
“be sure to wait for a room that is not being renovated...worth the wait”
 of 5 bubbles 123emilyp123, 11 Jan 2017 | Read review
“Rooms facing West give you a good view of city.”
 of 5 bubbles 387indy, 10 Jan 2017 | Read review
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