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Holiday Inn Express Miami-Hialeah (Miami Lakes)

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Room & Suite (51)
Dining (16)
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Overview
  • Excellent29%
  • Very good39%
  • Average18%
  • Poor9%
  • Terrible5%
Travellers talk about
“front desk”(45 reviews)
“westland mall”(3 reviews)
“free breakfast”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Offers from Holiday Inn Express Miami-Hialeah (Miami Lakes)
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (427)
There are newer reviews for Holiday Inn Express Miami-Hialeah (Miami Lakes)
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All reviewsfront deskwestland mallfree breakfastthe security guardhighly recommend this hotelwi ficomfortable stayclean hotelhouse keepingbathroom doorwould definitely stay here againcoffee makeryogurtmiamilauderdalelaundrycruise
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11 - 15 of 260 reviews
Reviewed 13 September 2017 via mobile

We came here right after the hurricane (Irma ). So the place is understandably little shaken. ( pool not working nor wifi) and the place is under renovation as it is (from before ). The super nice staff makes up for it. And the have...More

Thank Nir R
Response from YourReviewMatters, Front Office Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 19 September 2017

Dear Nir R, Thank you for staying with us and for taking the time to write your review! We are so glad to hear that you enjoyed your accommodations, as well as the service received. It was a challenging time for everyone during Hurricane Irma...More

Reviewed 28 July 2017 via mobile

I have visited others Holiday inn Hotel but to be honest i was not impress with this one, the staff at the reception were very friendly and helpfull but is the maintenance of the hotel what got to us, we stayed at the first floor...More

Thank Lopezlara
Response from YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 31 July 2017

Dear Lopezlara, Thank you for your recent stay with us and for taking the time to share your opinion and observations. Having just recently purchased the property in the last year, we immediately identified the need for a renovation so as you may have noticed,...More

Reviewed 26 July 2017

I was hoping the poor customer service reviews I saw posted here were flukes. Unfortunately, I got to witness it firsthand. Carla, the front desk clerk was rude and dismissive. I see in previous reviews that was supposed to be remedied in the "Weekly Meeting"....More

Thank coopscs
Response from YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 28 July 2017

Dear coopscs, Thank you for your recent stay with us, for taking the time to share your opinion and we're sorry to see we failed to meet your expectations. Having just recently purchased the property in the last year, we immediately identified the need for...More

Reviewed 26 July 2017

As an IHG Platinum member, I received few days before our arrival an email from the General Manager, who welcomed me, and also listed in his mail my preferences: high floor, far away from elevators, and quiet room. After check in we received a room...More

Thank Sandor S
Response from YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 28 July 2017

Dear Sandor S, Thank you for your recent stay with us, for taking the time to share your opinion and we're sorry to see we failed to meet your expectations. Our IHG Rewards members are extremely important to us and we sincerely apologize we were...More

Reviewed 19 July 2017 via mobile

Very Friendly/Helpful staff. Nice hotel. Was very clean. Stayed for two nights and only had one problem which was with our loud neighbor , but front desk took care of it for us. House keeping is also very attentive.More

Thank Nate9818
Response from YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 24 July 2017

Dear Nate9818, We're thrilled for your 4-star review and very kind words!! As you may have noticed, we've begun our complete hotel refurbishment - as we'll be showcasing the famous IHG "Formula Blue" rooms throughout the entire hotel by ending of Q3, 2017!! Can't wait...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
US$ 107 - US$ 190 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 107 - US$ 190 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (94)
Room & Suite (51)
Dining (16)
Pool & Beach (6)
Questions & Answers
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Mari6
4 January 2018|
AnswerShow all 2 answers
Response from YourReviewMatters | Property representative |
Half way there, top two floors are completed, 3rd floor almost done too!! As far as restaurants, there is fast food within a short walk but nothing as far as a proper sit-down restaurant ... but with Uber/Lyft, you're only a... More
0
Votes
jennifer r
30 November 2017|
AnswerShow all 2 answers
Response from YourReviewMatters | Property representative |
Nothing in our immediate area Jennifer but a short ride in an Uber or Lyft towards Miami and you'll find all the entertainment you need!! See you at the end of the month!!
1
Vote
jennifer r
30 November 2017|
Answer
Response from Sandor S | Reviewed this property |
Hi Jennifer! The best option to contact the hotel directly. They are really helpful. All the best: sandor
1
Vote
Google Translation
Room Tips
"Don't stay here!"
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"Avoid Carla at the front desk."
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"rooms - not facing to HW 826"
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"We had a suite and it was fantastic."
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