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BEST WESTERN Gateway Grand

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BEST WESTERN Gateway Grand
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733 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Gateway Grand
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Showing 717: English reviews
Reviewed 6 April 2016

I have to say that the staff was great and they tried really hard.. They were receptive to our needs and tried to help us. We spent four nights at the hotel. The room was clean but a bit "tired." The TV didn't work on all stations and couldn't be fixed.The staff was sympathetic about that and even brought us...

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Helpful?
Thank Claudia M
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for sharing your experience of the BEST WESTERN Gateway Grand. I am sorry to hear that you won't be returning, but appreciate you taking the time to let us know what we could have done better. I am pleased to inform you that renovations are scheduled for all of our rooms which will really take the decor to...

London, Canada
Reviewed 5 April 2016

We arrived after a long night and day of driving and were very pleased with this hotel and its amenities. Nice room with a king-sized bed and a wall half-way across the room to separate the bed from the living area that included a sofa-bed. This was where our kids slept, and it was really nice to have a bit...

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Helpful?
Thank Laura D
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thanks for choosing the BEST WESTERN Gateway Grand as the kick-off to your trip! We're thrilled that you enjoyed your stay! The pool deck is a great place to recharge after a long trip, nothing's better than fresh air, sunshine, and a refreshing dip in our pool or hot tub. You picked the perfect room type, with the King Deluxe!...

Saint Augustine Beach, Florida
Reviewed 4 April 2016

I booked a room for 3 nights using Best Western International website. The bottom line is that the Hotel said "We can't help you - you booked through a web site - BWI" They would not accept that BWI was Best Western International and just repeated that web sites spoof real sites. I had an email confirming the reservation with...

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Helpful?
Thank Rick S
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for sharing your experience at our property. I apologize for the misunderstanding during your stay. Our team is dedicated to providing superior service to all of our guests, regardless of how their reservation was made. The only reason that our staff mentioned the source of your booking was because you asked why you had been given a specific...

United States
Reviewed 4 April 2016

I stayed on a business trip. I did not notice the noise from the interstate. The only problem I had was that I went to get water from the little cooler that had water, ice, and lemon in the lobby and a chunk of mold fell out into my cup. Other than that my stay was great. I didn't even...

Review collected in partnership with Best Western
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Helpful?
Thank Mandy B
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for sharing your experience of the BEST WESTERN Gateway Grand. I'm so glad to know that you were able to have a peaceful and relaxing trip. I am deeply sorry for the experience you had with the lemon water station. Our staff washes the lemon water container regularly, but we will now start disassembling the spout so we...

Alban, Canada
Reviewed 1 April 2016

We were quite pleased with our room! We where quite surprised by the size of our room, with a separate living area, and small kitchenette. Staff where very nice and helpfull. we ate at the restaurant there, fantastic meal! We could not here anybody out in the hallways, which is a big plus! Would say this is one of the...

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Helpful?
Thank Bobbi S
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Wow, thank you for your comments on the BEST WESTERN Gateway Grand, we are honored to be one of the best Best Westerns you've visited! We do our best to anticipate the needs of our guests and we know being able to spread out and relax after a long day of traveling is an important part of every guest's experience....

Reviewed 31 March 2016 via mobile

Stopped in on the at north. Found it trip advisor. Hotel was very nice. As mentioned other times the reception area is very nice. The desk clerk was very helpful asked many questions trying to get best rate. They gave us a coupon for free appetizer at the restaurant. We had dinner at the restaurant and it was very good....

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Helpful?
Thank Rclout
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thanks for choosing the BEST WESTERN Gateway Grand during your visit to Gainesville! We appreciate your feedback and are thrilled that you enjoyed your stay! Each of our team members truly cares about our guests and always go above and beyond to make sure your stay is great. We'll make sure everyone has a chance to read your comments so...

Reviewed 31 March 2016 via mobile

Stopped here for 1 night driving through Gainesville and was pleasantly surprised. The room was clean, with plenty of space for our family of 4. The staff was very friendly and there is a small restaurant attached which had good food and great service as well. Breakfast was included and had a variety of healthy options including gluten free and...

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Helpful?
Thank Daphne C
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for your comments on your visit to the BEST WESTERN Gateway Grand! There's nothing that means more to us than knowing you'll be back! Our food and beverage team will be delighted that you enjoyed both your meal at the Gators Den and your breakfast! We're make sure our breakfast offering covers a wide variety of tastes so...

The Villages, United States
Reviewed 30 March 2016

We have been to other BW Hotels but this hotel exceeded our expectations. The room was very clean and comfortable, the staff is very friendly and helpful. And the restaurant has great choices, food is great and the service is excellent!

Review collected in partnership with Best Western
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Helpful?
Thank Christine E
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for sharing your experience of the BEST WESTERN Gateway Grand, we're so pleased we were able to exceed your expectations! I was glad to see that you had a chance to visit the Gators Den Sports Grill. We've always had delicious food and great staff, but we've just recently unveiled a new menu and it really "knocks it...

Reviewed 30 March 2016 via mobile

From the moment you step inside its obvious this hotel is a cut above the average Best Westerns! The two-story lobby with a grand entrance and decor welcomes you. There is a walking bridge overlooking the lobby and large dining room area. And the POOL! The front desk clerk was pleasant and kind when we arrived at 2 a.m. after...

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Helpful?
Thank MarylandTeresa
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Wow, thank you for the kind words for your stay at the BEST WESTERN Gateway Grand. It means so much to us that you enjoyed your stay and will visit again! We know how trying a long day of travel can be, especially when you're faced with flight delays, so we always make sure the first thing you see when...

St. Pete, United States
Reviewed 23 March 2016

Very comfortable room and was able to accommodate our dog for an additional $20. And there is an animal hospital just up the street. Free breakfast is not so free if you want eggs to order. Attached restaurant is convenient and there is another nice restaurant within walking distance. Random soccer field is a nice area for Fido to roam...

Review collected in partnership with Best Western
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Helpful?
Thank Katy C
Vince S, Rooms Division Manager at BEST WESTERN Gateway Grand, responded to this review

Thank you for choosing the BEST WESTERN Gateway Grand for your visit to Gainesville, we're so glad you and your pet enjoyed your stay! Here at the Gateway Grand, we're passionate about making sure each and every one of our guests receives a great stay, and that includes our furry friends. If you're traveling with a dog we like to...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about BEST WESTERN Gateway Grand

Address: 4200 Northwest 97th Boulevard, Gainesville, FL 32606-3742
Region: United States > Florida > Gainesville
Price Range: ₹ 7,779 - ₹ 13,938 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Gateway Grand 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Best Western Gateway Grand Hotel Gainesville
Best Western Hotel Gainesville
Best Western Gainesville
Gainesville Best Western
Hotel Style:
#3 Romantic Hotel in Gainesville
#3 Green Hotel in Gainesville
#4 Family Hotel in Gainesville
#7 Business Hotel in Gainesville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Gateway Grand staff and other travellers.
3 questions
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Orlando, Florida
over a year ago
Gainesville, Florida
over a year ago

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Questions? Get answers from BEST WESTERN Gateway Grand staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“have stayed in several rooms there and they all have been super clean, and quiet.”
margaretparham, 17 Apr 2017 | Read review
“The rooms on the third floor are nicer than the lower floors. I think they are still renovating.”
ralphf600, 13 Apr 2017 | Read review
“Floors are quiet and great view”
B7930RZdavidh, 7 Apr 2017 | Read review
“Presidential suite. Has two separate bedrooms separated by a living room and a large balcony overlooking the pool.”
PamsPicks13, 9 Mar 2017 | Read review
“For a quieter room, ask for a room away from the lobby. Pool side seemed nice.”
aeweller09, 6 Mar 2017 | Read review
5 of 5