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Universal Palms Hotel

CancelonUS$ 58*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 111*
US$ 58*
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US$ 71*
US$ 71*
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Universal Palms Hotel
Universal Palms Hotel
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1,358 Reviews from our TripAdvisor Community

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Showing 1,096: English reviews
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Boston, Massachusetts
Reviewed yesterday NEWvia mobile

There was a shooting at this hotel in the middle of the day May 16 2017. Do not stay here it is dangerous Man still on the loose.. it smells like weed all throughout hotel people speeding through parking lots late at night. Drug deals by stairwells very dangerous

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Helpful?
Thank dhb50
New Haven, Connecticut
Reviewed 1 week ago

My stay Here was for a weekend for mothers day. The room was cheap and the service was good. The pool is nice and unique. The lobby was Nice and the entrance was beautiful. I stayed on the 5th floor and the Housekeeper Jeanette was very nice to me and my family. My room was clean and My stay was...

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Helpful?
Thank Janelli_Santana
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

We would first like to thank you for giving us feedback on Tripadvisor regarding your last stay with us. It is a pleasure to know that our hotel and services met your expectations and that you had a great time staying with us. Since the satisfaction and comfort or our clients is a priority, we are really glad to read...

Reviewed 1 week ago via mobile

The Guy that works overnight ..Mercer is his name or something similar to it. He is VERY RUDE I ORDERED FOOD FOR MY DIET PAYED OVER 130$ for my food and he made my delivery guy leave all my food down stairs at front desk over night and would not allow to come up to my room. All my food...

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Helpful?
Thank Debricia I
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

First, we would like to apologize for the misunderstanding concerning your food. We are truly sorry to read that your order never got to you. Let us assure you that the kind of experience you describe is not the one we usually provide to our guest. Thank you for taking to our attention the problem, a rigorous follow-up will be...

Providence, Rhode Island
Reviewed 1 week ago via mobile

The lounge and the pool area are really nice. Check out the setup of rooms before you book. I almost went to different hotel when i was looking for my room. My room after all is not bad. This hotel is not a 3 stars rating. I have stayed in way better 3 stars.

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Helpful?
Thank brahim J
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

First, we would like to thank you for taking a few minutes to review our hotel on TripAdvisor. We are happy to read that you could enjoy our lounge and pool area. It is true that those spaces are welcoming. Also, we are glad to know that the room we assigned you answered your needs. Once again, thank you for...

Cleveland, Ohio
Reviewed 2 weeks ago via mobile

The worst hotel I have ever stayed at. Save yourself the money and spend a little more and go anywhere but here. Housekeeping is not included in your stay and no this not a resort or time share where you typically would have to request housekeeping for a fee. Rooms are very small. Towels were near impossible to get even...

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Helpful?
1Thank tanline1971
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

To start, we are sincerely sorry to see that your stay at our hotel did not meet your expectations. It is important to note that it is not in our habits to offer to our customers the kind of experience you describe and we would like to assure you that the cleanliness of our establishment is a priority to all...

Plano, Texas
Reviewed 2 weeks ago

I stayed at this hotel for a couple of days before my cruise. When I checked out of this hotel, the front desk inform me everything was fine. The person at the front desk never inform me of any damaged to their tv. After my cruise I check my credit card balance online to find out the hotel charged me...

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Helpful?
2Thank thanhvu2002
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

We are truly sorry to see that your stay at our hotel did not fully meet your expectations. Let us assure you that the experience you described is not the one we are used to provide. A follow-up on that point will be made with our employees. Moreover, we apologize for the inconveniences you met. Please contact Joel Niedle, General...

Reviewed 3 weeks ago via mobile

The assistant general manager Joel Niedle, is very friendly and treats you like family. So much so that my wife and i will be returning here to renew our wedding vows. Eurkia at the front desk made me feel at home as soon as our family walked in the door, and is very service minded as well as helpful. The...

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Helpful?
Thank Eli M
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

Thank you very much for taking the time to review our hotel on TripAdvisor. We are happy to read that you fully enjoyed your stay with us. It is nice to see that you received a perfect service from our staff member. Let us assure you that your good words will be transferred to our team. We will be really...

Providence, Rhode Island, United States
Reviewed 3 weeks ago

The hotel is within 50 yards of a busy train line. The train blows its horn at the intersection. I am a repeat customer because of the price. I do not spend much time in the hotel room and as a result do not mind staying here. The hotel lobby is very clean and beautiful. The hotel in general could...

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Helpful?
Thank Scubabudie
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

Thank you for taking the time to review our hotel on Trip Advisor. We are happy to see that overall, you enjoyed your last visits at our hotel. To start, it is true that there is a train running behind the hotel. Some of our guests do not mind the noise, others find it more disturbing. We apologize for the...

Reviewed 3 weeks ago via mobile

I had a good time at the hotel the housekeeper jeanette was good doing my room that only thing was the train to much noise other then that Everything Is Close to it the beach is close then you got all the restaurants en gas stations

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Helpful?
Thank Jorge C
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

First of all, thank you for taking the time to review our hotel on Tripadvisor. Let us assure you that we have our guests’ satisfaction to heart so it is a pleasure to read about your great experience in our hotel. We are glad to see that you appreciated our location and the service offered by our employees, we will...

Reviewed 4 weeks ago via mobile

Was told that I was lucky, that the room had just been done over. I would hate to see the room before. The bathroom was like a closet. For 3 guests, we had 2 towels and 2 washcloths. When we requested more we were told that there were none available . Luckily 1 of us brought a towel and washcloth....

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Helpful?
1Thank tunie081
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

We would first like to thank you for taking a few minutes to write this review on Tripadvisor. We are truly disappointed to see that you did not enjoy your stay as much as we would have liked you to. It is certainly not in our habits, nor in our wishes, to provide that kind of experience to our guests....

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 

Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33309-3113
Region: United States > Florida > Broward County > Fort Lauderdale
Price Range: ₹ 3,374 - ₹ 23,745 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio
Hotel Style:
#38 Business Hotel in Fort Lauderdale
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Questions & Answers

Here's what travellers have asked, with answers from Universal Palms Hotel staff and other travellers.
47 questions
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Boston, MA
10 months ago

See all questions (47)

Questions? Get answers from Universal Palms Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor housekeepers”
Janelli_Santana, 17 May 2017 | Read review
“Not sure of a good room. The Wifi on fifth floor was very poor. Side near train was loud.”
Scubabudie, 4 May 2017 | Read review
“Nowhere is quiet”
377lornam, 18 Apr 2017 | Read review
“No tips..states free wifi, but was not in our room. Read other reviews.”
883SandraG, 11 Apr 2017 | Read review
“No rooms place is the worst”
allenmoure, 28 Mar 2017 | Read review
5 of 5
Cancelon
US$ 58* /night
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Prices are for 1 room, 2 adults
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