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Universal Palms Hotel

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Universal Palms Hotel
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1,340 Reviews from our TripAdvisor Community

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Showing 1,085: English reviews
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Reviewed 4 days ago NEW

Friendly service with a clean room. Love the gardens and the bird cages. Also had a great time with the mini-golf and the heated pool. Great value for the price paid. Our room was comfortable and clean. Thank you for a nice stay.

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Helpful?
Thank Marc B
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

We would first like to thank you for taking the time to share your experience with us on TripAdvisor. We are truly happy to read that you enjoyed your stay. It is nice to see that the room we assigned you answered your needs. Also, we are glad you could enjoy our pool area and tropical gardens during your visit....

Birmingham, United Kingdom
Reviewed 5 days ago NEW

We arrived after a long journey, and were impressed by the entrance. We checked in, and were given our keys. On arriving at our room, we were horrified by the noise from the nearby road, and then by the very nearby freight train, which hoots loudly. We asked to be moved, and were given a poolside room. In short, there...

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Helpful?
Thank Lorna M
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

We are truly sorry to read that you did not fully enjoy your stay with us. It is true that there is a train passing behind the hotel. We must say that some of our guests don’t mind the noise, others find it more disturbing. It is an annoying situation that is, unfortunately, out of our control. Once again, we...

Manhattan Beach, California
Reviewed 6 days ago NEW

We checked in late Saturday night with a prepaid room....it was super late with tired kids and we had an early charter the next day so we just dealt with it. The bath tub was dirty, there were bugs around the air cooler, the lamp was super rusty, the leather chair was peeling and the mattresses, don't even get me...

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Helpful?
Thank heidiwalter01
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

We are truly sorry to read that your experience at our hotel did not fully meet your expectations. It is not in our habits to offer an experience like the one you describe and let us assure you that the cleanliness of our establishment is a priority to all our team. Do not hesitate to advise our front desk team...

Reviewed 1 week ago NEWvia mobile

I reserved to stay at Universal Palms Hotel since early February at a really good rate that I found online. The same day of my arrival to the hotel I received a call from them telling me that the could not honor my reservation at that price. I asked to talk to their manager, Jeff Martins, and he hanged up...

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Helpful?
Thank Juan A
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

We discussed the situation with our management team and it appears that there was a mistake in your Booking reservation, since our suite was charged to you at a 7$-per-day rate. Indeed, it is a fantastic rate, but it is also an impossible one. When you book by an online agency booking, feel free to call us to see if...

Reviewed 1 week ago

I booked this room via my company's corporate travel account through ticketsatwork. When I checked in at the lobby it was gorgeous, crystal chandeliers, nice decor, etc. So I presumed my room would be outstanding. It was anything but. When I got to the room I immediately noticed a foul odor. When I opened the refrigerator that was the source...

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Helpful?
Thank Sasha F
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

First of all, we are truly sorry to read that you did not fully enjoy your stay with us. It disappoints us to read that our hotel did not answer all your needs and we apologize for the inconveniences you met during your stay with us. Let us assure you that the experience you describe is not the one we...

Houston, Texas
Reviewed 1 week ago via mobile

The hotel is old and outdated but the stay was fine. Some of the staff was helpful but Lashon was beyond helpful and friendly. The beach is 8 miles away. I would stay here again. Not bad for the price.

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Helpful?
Thank Ma-Lucky808
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

First of all, we would like to thank you for taking the time to review our hotel on TripAdvisor. We are truly happy to read that you enjoyed your stay with us and that we will have the pleasure to welcome you again soon! We are glad to read that our staff was helpful and friendly to you. Thank you...

Kalamazoo
Reviewed 1 week ago via mobile

The pictures they show of this hotel is a lie. It is not as nice as it looks in pictures. This hotel has NO HAND TOWELS. They do not wanna give u extra towels. I would not recommend this hotel to anyone. One time we put the top sheets on one bed to see if they were being changed and...

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Helpful?
Thank kalzoocat
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

First, we would like to thank you for bringing to our attention via TripAdvisor the problems you had during your stay. As we truly had our visitors’ satisfaction to heart, we appreciated their feedback as they help us to know what we do right and what we could improve. We are truly sorry to read about your dissatisfaction regarding your...

Iroquois
Reviewed 1 week ago

Upon arrival, front desk was curteous and upgraded our room to pool side rather than city view because we were booked for a long period. Room was dark with hardly any natural light and without good interior lighting especially bathroom area. Bathroom was dirty (floor), mouldy, black (baseboard), toilet smelled constantly of urine. Sink leaked and floor and counter were...

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Helpful?
Thank Sandra G
TommyBernier1, Responsable des relations publiques at Universal Palms Hotel, responded to this review

We would first like to thank you for sharing your experience with us on Tripadvisor. We are truly disappointed to see that you did not enjoy your stay in our hotel, it is not in our habits, nor in our wishes to provide an experience as you describe it to our guests. We are sorry to read that your room...

Reviewed 2 weeks ago

I will recommend all my friends coworkers and all. Joel Jeffrey Danielle excellent people very polite understanding and compassionate .will defintly be planing trips in the future to this hotel its hard to find good people like the staff.thank you all for making our trip somemorable we will never forget you all.

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Helpful?
Thank soraya p
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

We thank you for taking the time to review our hotel on TripAdvisor. We are truly happy to read that the service you received by our staff pleased you and made your visit memorable. Let us assure you that your good words will be transferred to them. Once again, we thank you for your time and your wonderful comments. It...

Hiram, Ohio
Reviewed 3 weeks ago

Bed was very uncomfortable. The front desk was somewhat helpful but really didn't do any more than necessary. The bar server was rude and very slow even though she was not busy. Most of the lounge chairs at the pool were ripped. Many custodial staff on duty but couldn't get towels without going to the front desk. They were not...

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Helpful?
Thank Amy C
TommyBernier1, Public Relations Manager at Universal Palms Hotel, responded to this review

Thank you for the time taken to write this review on Tripadvisor. We are disappointed to read about your experience in our hotel and to see that you did not fully enjoy your stay. The experience you describe is not the one that we are used to provide to our guests and we apologize for any inconvenience encountered. We take...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Universal Palms Hotel is one block from Lockhart Stadium in the Cypress Creek business district, 11 miles from Fort Lauderdale-Hollywood International Airport, and 4 miles from the beach. Adjacent to Interstate 95, the hotel is four miles east of Florida's Turnpike and Lauderdale-by-the-Sea, nine miles from downtown Fort Lauderdale (Las Olas Boulevard), 10 miles from Port Everglades and Coconut Creek Casino, 13 miles from Sawgrass Mills, and 24 miles from Sawgrass Recreation Park (Everglades). Hotel amenities include the sundeck and pool, garden courtyard and exercise room. The hotel also offers free parking, Wi-Fi access in lobby and pool areas, and one of the largest pools in Ft. Lauderdale. ... more   less 

Additional Information about Universal Palms Hotel

Address: 4900 Powerline Road, Fort Lauderdale, FL 33309-3113
Region: United States > Florida > Broward County > Fort Lauderdale
Price Range: ₹ 4,211 - ₹ 11,014 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universal Palms Hotel 3*
Number of rooms: 191
Reservation Options:
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Also Known As:
El Palacio Fort Lauderdale
Hotel El Palacio
Hotel Style:
#38 Business Hotel in Fort Lauderdale
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Questions & Answers

Here's what travellers have asked, with answers from Universal Palms Hotel staff and other travellers.
43 questions
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Boston, MA
9 months ago

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Questions? Get answers from Universal Palms Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nowhere is quiet”
377lornam, 18 Apr 2017 | Read review
“No tips..states free wifi, but was not in our room. Read other reviews.”
883SandraG, 11 Apr 2017 | Read review
“No rooms place is the worst”
allenmoure, 28 Mar 2017 | Read review
“Please do not get the rooms on the side towards the Tri Rail track. You will be awaken at 4am by the noise of the train and horn.”
127phillipm, 25 Mar 2017 | Read review
“Avoid booking this hotel at all cost”
708hannab, 17 Mar 2017 | Read review
5 of 5