We stayed only one night at the HIEX in Florida City and found it OK but not great. We liked: - location to keys and Everglades - friendly staff - tables in the pool area To mention: - bathroom not very well maintained - breakfast room very cold and little space to eat
Hotel was clean and staff was friendly Good selection of food at breakfast despite not having cinnamon rolls the 1st morning :) No snacks in the lobby area to purchase Pool area was nice Good location near restaurants and shopping
We stayed 2 nights at the Holiday Inn Express in Florida City. We were in room 108. The hotel is set back from Route 1, so it can be easy to miss. There is a lively, but very old bar across the street in back of the hotel, which is within easy walking distance. The room had 2 queen beds, TV, A/C, a small fridge (no ice compartment), microwave, electronic safe, a one-cup coffee maker, and an iron and ironing board. The beds used a fluffy blanket (comforter), which I dislike. The bathroom had a tub and shower. There was a free breakfast. There was a pool, but we didn't use it. I never interacted with the staff, but I heard no complaints from those who did.
There was no one at the desk, at approximately 3PM, for our check in, and it took quite awhile for someone to show up, despite yelling "hello" several times and knocking on a wall. The first floor hallway, had multiple carpet stains, and it smelled of urine. Also, the marketplace area, had bare shelves and I didn't see any vending machines. I asked a staff member, if there were any snacks for guests and his comment was, "nope", and not an explanation or apology or an offer of where to find any. The room was very tired looking and cleanliness was questionable.
Chose this because of its access to Everglades NP and genearlly know what to expect with HIE. It is on a busy loud highway, but when sitting at the pool, the greened, privacy fence hides the view, not the noise. We had a king on the ground fool, Hall and room carpet could use replacing, but room was huge, as it appeared a sofa bed had been removed. Bed was huge and comfortable, bedside tables on each side, a desk, large vanity area in BR, lots of towels. Probably a bit loud on ground floor, but earplugs solve that problem for me. Pool was not maintained, but we did use deck area for a beer and relaxing in the sun a short time. Exercise room looked well stocked, though we did not use it. Breakfast buffet was well stocked, hot, good variety, at 7-8 AM. Too much paper and plastic used though. The main entrance is not facing the road, rather the back of a strip mall, kind of confusing. We had planned to stay 3 nights, but were exhausting our activities in the NP, so chose to spend the third night in Ft. Lauderdale, closer to airport.…
We made reservations for 2 nights and stopped by 2 hours before 3pm to ask about early check in. The tall older man at the front desk who identified himself as a front desk agent didn't even let me ask or talk before sharply saying that there were no early checkins allowed, and don't even ask until 3pm. When finally I asked if there maybe, might be a room cleaned prior, he said no, no way, don't even come back before 3pm. His demeanor was rude, abrupt, unwelcoming, unflexible, and ensured that I will never come here again. How nice to know that as an IHG "member", I cen get such exclusive treatment for my money and loyalty. I already can't wait to leave.
We used this hotel due to its convenient location near the Florida Keys and our faith in the IHG brand. Arriving late at night after flight delays we could not believe the poor state of the room we walked into. The whole building smells of smoke and mould. The carpets are filthy and need replacing. The rooms are filthy - walking on the carpet with socks on for 5 minutes made them brown. Multiple light globes in the room were not working and the iron had a missing cover which meant the water tank emptied all over your clothes. The complex looks badly run down and in desperate need of a renovation. We could not depart quickly enough. It is surprising to me that IHG allows a hotel of this standard to be advertised under their brand.
As the other reviews mention this is a hotel to avoid. Very very dated by HIE standards. No breakfast buffet open as expected with HIE, grab and go only. Housekeeping is not daily and only by request of which they don’t state when checking in so you have no way to know this. The room was dirty and in need of a very deep cleaning (carpet, blinds). As a spire member I expect far more from the HIE brand, this hotel severely falls short of a one star experience. Not at all recommended.
First, the hotel is old and dated and needs a complete makeover. That is not, however, serious enough to warrant a low rating of the hotel. The test of an excellent hotel, however, is whether the staff MEETS your needs and EXCEEDS your expectations. I'll explain. I am an IHG Rewards Gold member and asked for a one-hour late checkout. Stephanie, who was dressed in sweats with no I.D. whatsoever and sitting on chairs in the lobby told me that she would only give me until 11:30. I protested and then she said "We only give late checkouts if they are available and since none are available, the latest I can give you is 11:30 a.m. If you stay in the room until 12:00 noon, I will charge you for an additional day!" She told me that she didn't want to "inconvenience" the housekeeping staff. Inconvenience the housekeeping staff?! What about the customers!? Stephanie got annoyed because I was irritated, but the best way to handle an irritated customer is to deescalate the situation, not escalate the situation by becoming vengeful. Stephanie doesn't realize or doesn't want to face reality that there is a Marriott across from the Holiday Inn Express and I will be staying there next time. Stephanie thinks that by being mean and vengeful she wins. But in fact, she "wins the battle but loses the war." Thankfully capitalism rewards companies that meets people's needs and punishes those that don't. I wrote a complaint e-mail to a Mr. Lima but got no response. What does that tell you?!…
The Holiday Inn Express in Florida City has been on my itinerary many times. Years ago I was happy to see the renovation and posted several positive reviews. However times change and during this visit it was mediocre at best. COVID-19 does not make organising a hotel easier but at least the personnel can do an additional step to make the difference. Relatively uninterested and without care the reception is manned by different employees. Service is inconsistent and there seems to be a genuine disinterest in helping the guests. Rooms are basic and up to par with HIE standards. Because of COVID-19 no breakfast is served yet, which was quite interesting seen the state policy, so you have to grab a bag in the morning. This hotel serves the absolute basic needs of having a bed and a decent room but do not expect any additional frills. It does serve its purpose if you are in the area.…