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Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel

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35200 S. Dixie Hwy, Florida City, FL 33034
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (106)
Room & Suite (32)
Dining (15)

About

#7 of 15 in Florida City
Location
Cleanliness
Service
Value
Florida City Hotel Near the Keys and MiamiGearing up for a business trip to the Miami area? Planning for a Florida Keys vacation? Choose the accommodations that put you within moments of all that southern Florida has to offer: the Holiday Inn Express® Hotel & Suites Florida City - Gateway to the Keys.Situated off Route 1 and 9 miles from the Homestead General Aviation Airport, corporate travelers in Florida City appreciate this hotel's proximity to prominent local businesses, including the Turkey Point Nuclear Generating Station. Perks like free wifi throughout the facility ensure productivity during extended business trips, and an on-site boardroom suitable for up to 20 is ideal for meetings with clients and colleagues. Patrons can take a break from the grind, with a round of golf at Keys Gate Golf & Country Club.While staying in Florida City, hotel guests can spend the day following the nearby Historic Redland Tropical Trail.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Newspaper
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish

Location

Full view
45Car recommended
Grade: 45 out of 100
15Restaurantswithin 1 km
0Attractionswithin 1 km
515Reviews5Q+A68Room tips
Traveller rating
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Wolfgang wrote a review 16 Jun
Wolfratshausen, Germany126 contributions60 helpful votes
We stayed only one night at the HIEX in Florida City and found it OK but not great. We liked: - location to keys and Everglades - friendly staff - tables in the pool area To mention: - bathroom not very well maintained - breakfast room very cold and little space to eat
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Date of stay: June 2022Trip type: Travelled
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travelgal1998 wrote a review 10 Jun
Toledo, Ohio59 contributions18 helpful votes
Hotel was clean and staff was friendly Good selection of food at breakfast despite not having cinnamon rolls the 1st morning :) No snacks in the lobby area to purchase Pool area was nice Good location near restaurants and shopping
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Date of stay: May 2022
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Hedo-goer wrote a review Apr 2022
East coast2222 contributions438 helpful votes
We stayed 2 nights at the Holiday Inn Express in Florida City. We were in room 108. The hotel is set back from Route 1, so it can be easy to miss. There is a lively, but very old bar across the street in back of the hotel, which is within easy walking distance. The room had 2 queen beds, TV, A/C, a small fridge (no ice compartment), microwave, electronic safe, a one-cup coffee maker, and an iron and ironing board. The beds used a fluffy blanket (comforter), which I dislike. The bathroom had a tub and shower. There was a free breakfast. There was a pool, but we didn't use it. I never interacted with the staff, but I heard no complaints from those who did.
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Date of stay: February 2022
1 Helpful vote
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CindyR49441 wrote a review Mar 2022
Muskegon, Michigan10 contributions9 helpful votes
There was no one at the desk, at approximately 3PM, for our check in, and it took quite awhile for someone to show up, despite yelling "hello" several times and knocking on a wall. The first floor hallway, had multiple carpet stains, and it smelled of urine. Also, the marketplace area, had bare shelves and I didn't see any vending machines. I asked a staff member, if there were any snacks for guests and his comment was, "nope", and not an explanation or apology or an offer of where to find any. The room was very tired looking and cleanliness was questionable.
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Date of stay: March 2022
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Room Tip: get one at a different hotel
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Response from IHG Service, Owner at Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel
Responded 25 Mar 2022
Dear CindyR49441, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel, I apologize for the cleanliness in our hotel, your check in experience and for the service of our staff. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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Mary L wrote a review Feb 2022
18 contributions8 helpful votes
Chose this because of its access to Everglades NP and genearlly know what to expect with HIE. It is on a busy loud highway, but when sitting at the pool, the greened, privacy fence hides the view, not the noise. We had a king on the ground fool, Hall and room carpet could use replacing, but room was huge, as it appeared a sofa bed had been removed. Bed was huge and comfortable, bedside tables on each side, a desk, large vanity area in BR, lots of towels. Probably a bit loud on ground floor, but earplugs solve that problem for me. Pool was not maintained, but we did use deck area for a beer and relaxing in the sun a short time. Exercise room looked well stocked, though we did not use it. Breakfast buffet was well stocked, hot, good variety, at 7-8 AM. Too much paper and plastic used though. The main entrance is not facing the road, rather the back of a strip mall, kind of confusing. We had planned to stay 3 nights, but were exhausting our activities in the NP, so chose to spend the third night in Ft. Lauderdale, closer to airport.
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Date of stay: February 2022
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Room Tip: Might want to be on higher floor, to avoid breakfast odors, decreased road noise.
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James wrote a review Feb 2022
12 contributions16 helpful votes
We made reservations for 2 nights and stopped by 2 hours before 3pm to ask about early check in. The tall older man at the front desk who identified himself as a front desk agent didn't even let me ask or talk before sharply saying that there were no early checkins allowed, and don't even ask until 3pm. When finally I asked if there maybe, might be a room cleaned prior, he said no, no way, don't even come back before 3pm. His demeanor was rude, abrupt, unwelcoming, unflexible, and ensured that I will never come here again. How nice to know that as an IHG "member", I cen get such exclusive treatment for my money and loyalty. I already can't wait to leave.
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Date of stay: February 2022Trip type: Travelled
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Response from IHG Service, Owner at Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel
Responded 20 Feb 2022
Hi James A, Thank you for looping us into your concern about the staff's behavior. What you described certainly is not the kind of experience we want any of our guests to have. We strive to offer the type of hospitality our guests value most where the essentials are done exceptionally well, but that did not happen on your visit. I am sorry to miss out on this area. I've communicated your sentiments with our management team for review and I've also sent you a private message to discuss this further. I hope to get another chance to host your next visit as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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Mary P wrote a review Jan 2022
Canberra, Australia5 contributions1 helpful vote
We used this hotel due to its convenient location near the Florida Keys and our faith in the IHG brand. Arriving late at night after flight delays we could not believe the poor state of the room we walked into. The whole building smells of smoke and mould. The carpets are filthy and need replacing. The rooms are filthy - walking on the carpet with socks on for 5 minutes made them brown. Multiple light globes in the room were not working and the iron had a missing cover which meant the water tank emptied all over your clothes. The complex looks badly run down and in desperate need of a renovation. We could not depart quickly enough. It is surprising to me that IHG allows a hotel of this standard to be advertised under their brand.
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Date of stay: January 2022
Location
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Room Tip: Go to another hotel.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel
Responded 28 Jan 2022
Hi Mary P, Thank you for taking the time to give us your feedback about your stay at our hotel. We're committed to providing you with the best overall experience. I'm sorry to hear about the undesirable smell of the facility, the untidy condition of the room, carpets, non-functioning light globes, and missing iron cover. I recognized your disappointment and this isn't the experience you've come to expect from us. I shared your review with our hotel management. I'm certain that all you've highlighted will be looked into, so we can better serve you in the future. I also sent you a private message discussing this matter. We're grateful to have you as one of our valued guests. I hope you'll give us another chance to host your stay and we'll do our best to make your next visit better than the last! Stay safe, Jomar M. Case Manager IHGService
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Getmarshall wrote a review Oct 2021
New Albany, Ohio472 contributions192 helpful votes
As the other reviews mention this is a hotel to avoid. Very very dated by HIE standards. No breakfast buffet open as expected with HIE, grab and go only. Housekeeping is not daily and only by request of which they don’t state when checking in so you have no way to know this. The room was dirty and in need of a very deep cleaning (carpet, blinds). As a spire member I expect far more from the HIE brand, this hotel severely falls short of a one star experience. Not at all recommended.
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Date of stay: October 2021Trip type: Travelled
Room Tip: Avoid all together
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2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel
Responded 30 Oct 2021
Hi Getmarshall, Thank you for sharing your thoughts about your recent hotel experience. We do our best to provide top-notch service and accommodation. I'm sorry for the reduced housekeeping service and breakfast items. In response to the COVID-19 situation, we have put in place modified procedures and reduced services to promote the safety of our guests and employees. I have shared your comments with the hotel management for their review. I am confident they will take steps to improve the service and amenities we provide. As our valued IHG Rewards Spire Elite member, we would love the opportunity to provide a better and memorable hotel experience. Warm regards, Zel N. Case Manager IHGService
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vazzinpb wrote a review Sep 2021
Henderson, Nevada23 contributions12 helpful votes
First, the hotel is old and dated and needs a complete makeover. That is not, however, serious enough to warrant a low rating of the hotel. The test of an excellent hotel, however, is whether the staff MEETS your needs and EXCEEDS your expectations. I'll explain. I am an IHG Rewards Gold member and asked for a one-hour late checkout. Stephanie, who was dressed in sweats with no I.D. whatsoever and sitting on chairs in the lobby told me that she would only give me until 11:30. I protested and then she said "We only give late checkouts if they are available and since none are available, the latest I can give you is 11:30 a.m. If you stay in the room until 12:00 noon, I will charge you for an additional day!" She told me that she didn't want to "inconvenience" the housekeeping staff. Inconvenience the housekeeping staff?! What about the customers!? Stephanie got annoyed because I was irritated, but the best way to handle an irritated customer is to deescalate the situation, not escalate the situation by becoming vengeful. Stephanie doesn't realize or doesn't want to face reality that there is a Marriott across from the Holiday Inn Express and I will be staying there next time. Stephanie thinks that by being mean and vengeful she wins. But in fact, she "wins the battle but loses the war." Thankfully capitalism rewards companies that meets people's needs and punishes those that don't. I wrote a complaint e-mail to a Mr. Lima but got no response. What does that tell you?!
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Date of stay: September 2021
1 Helpful vote
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AvdV80 wrote a review Jul 2021
Amsterdam, The Netherlands635 contributions196 helpful votes
The Holiday Inn Express in Florida City has been on my itinerary many times. Years ago I was happy to see the renovation and posted several positive reviews. However times change and during this visit it was mediocre at best. COVID-19 does not make organising a hotel easier but at least the personnel can do an additional step to make the difference. Relatively uninterested and without care the reception is manned by different employees. Service is inconsistent and there seems to be a genuine disinterest in helping the guests. Rooms are basic and up to par with HIE standards. Because of COVID-19 no breakfast is served yet, which was quite interesting seen the state policy, so you have to grab a bag in the morning. This hotel serves the absolute basic needs of having a bed and a decent room but do not expect any additional frills. It does serve its purpose if you are in the area.
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Date of stay: July 2021
Location
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Trip type: Travelled
2 Helpful votes
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PRICE RANGE
$138 - $255 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites florida city, holiday inn express florida city, holiday inn florida city, florida city holiday inn
LOCATION
United StatesFloridaFlorida City
NUMBER OF ROOMS
105
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Frequently Asked Questions about Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel
What are some of the property amenities at Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel?
Conveniently located restaurants include Rosita's Mexican Restaurant, Cracker Barrel, and Starbucks.
Are there opportunities to exercise at Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel?
Many travellers enjoy visiting Coral Castle (7.4 km).
Is Holiday Inn Express & Suites Florida City-Gateway To Keys, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.