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This is a beautiful property. The hotel is gorgeous inside, and out back with the sand dunes and ocean views is amazing. The restaurant was great. All employees were friendly and helpful. The only reason I’m deducting a star is I didn’t like the bed...More
I attended a Medical Conference at the Ritz Carlton last week. The grounds, amenities and my room were all immaculate. The customer service was unsurpassed. I interacted with several individuals that were good, but the one that stood out the most was Ingrid. She was...More
Our room had a lovely view of the beach. We weren't quite prepared for the long-ish walk over the dunes to the beach. Not a problem for us, but it might be for folks with difficulty walking. The grounds are beautifully landscaped and well maintained....More
The convention we were attending was at The Ritz. We can’t say enough good things about the hotel. There are organized shark teeth searches, paddle board instruction and bicycle rental, all included in your resort fee. Every single employee we came across was smiling and...More
Pros: very nice, professional staff and pretty hotel. SALT is an amazing restaurant. Great beach.
Cons: food at the pool bar was pretty bad, as was the service. The property also seemed overrun by corporate meetings and events -- felt more like a convention center...More
Thank Michael B
Response from ERK_RCAI, Manager at The Ritz-Carlton, Amelia IslandResponded 2 days ago
Thank you for staying with us and providing your detailed feedback. We have shared it with our management team and have taken it positively and constructively. We hope you were able to speak with one of our leaders during your stay so we could assist...More