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Hawks Cay Resort

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Hawks Cay Resort
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4,301 Reviews from our TripAdvisor Community

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There are newer reviews for Hawks Cay Resort
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Showing 4,077: English reviews
Lillian, Alabama
Reviewed 2 weeks ago

Stayed 6 nights and we were very impressed after the weekend crowd cleared (Went in mid November). Everything was wonderful. Great staff, great fun, and a great place to headquarter to go up and down Highway 1 to sight see. Food was great, location was great and lots to do around the property.

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Helpful?
Thank keith44ranger
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We are thrilled that we made a great impression on you during your first time staying at Hawks Cay Resort! We are glad to read that our location made it convenient for you to take advantage of the nearby attractions. It is so nice that you had a fun time here, and we will certainly share your compliments with our...

Boynton Beach, Florida
Reviewed 2 weeks ago via mobile

Having stayed here multiple times I've never found any resort with better staff and at this place everyone is friendly and helpful trying to make sure everything is perfect anyone who's had seen pictures knows how beautiful the place is thankful for every chance we get to stay here it's a family favorite

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Helpful?
Thank barkley w
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It was our pleasure to welcome you back to Hawks Cay Resort! We are very happy to hear that our staff was pleasant and that they provided you with exceptional customer service. It is truly flattering to hear that our resort is a family favorite and that you enjoyed the beauty of our property. We cannot wait to share your...

Newbury, Massachusetts
Reviewed 2 weeks ago via mobile

From the way we were lied too about the reservation and check-in process, less than ideal room accommodations, to the rude handling of our check-out request. We will not return here for vacation again.

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Helpful?
1Thank dmilla159
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It truly disappoints us to read a review like yours as this is not the experience that we wish to create for our guests. We sincerely apologize if our staff may have seemed discourteous in any way, and we will certainly discuss your concerns with them. Please reach out directly to us so we can further address the issues that...

Reviewed 2 weeks ago

Stayed at Hawks Cay for two days with family and I could have not asked for a better experience. Was instantly greeted as soon as we entered the building by valet service and could have not asked for a better check in experience at the front desk. We were checked in by Andres Herrera who is the front desk manager...

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Helpful?
Thank Marko M
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

From the moment you walk in, we want your experience to be perfect in every way and we are thrilled this was yours! Your kind words for our staff will be shared with them. It was a pleasure to have you visit with us and we can’t wait to welcome you back again to Hawks Cay Resort.

Long Beach, New York
Reviewed 2 weeks ago via mobile

Stayed at Hawks Cay resort and all I can say is it was pure bliss.Especially at the tranquility pool which is there adult only pool. Alejandra , Jean & Julia made they experience so nice and we all felt like we were really on vacation. From Alejandra always make sure we had a drink in our hand and food in...

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Helpful?
Thank rachelpaige88
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

Reading that you describe your stay as blissful and that you felt well taken care of has truly made us happy! It was great that you enjoyed our Tranquility Pool and service we enjoy providing. Thank you for choosing our resort for your getaway to the area. We look forward to greeting you again at Hawks Cay Resort.

Reviewed 2 weeks ago

Two couples with a young child (14 month old). Valet parked the car and never saw it again til we left. Everything you need for a relaxing vacation is here. Plenty of restaurants, bars, pools and kid friendly areas. Awesome fire pits at nights to lounge around the pools. Breakfast is expensive but there is a Starbucks option in the...

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Helpful?
1Thank Jeffrey M
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We want your time here to be perfect in every way and so we do our best to provide plenty of amenities so that you can just sit back and relax and not worry about anything. We are happy to hear you found everything you needed to make your stay comfortable. Thank you for choosing to stay with us at...

Minneapolis, Minnesota
Reviewed 2 weeks ago

We met friends here after a short stay in Orlando. We stayed in the Harbor Village in a three bedroom townhome villa, which was absolutely wonderful. We had 7 people (4 adults and 3 kids) and there was room for everyone. Large deck overlooking the harbor. The master bedroom also had its own large balcony overlooking the harbor. Fully equipped...

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Helpful?
Thank Beckih975
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It sounds like you, your family and friends had a wonderful time at our resort and we are thrilled! Thank you for letting us know about your time here and how much you appreciated the comfort of our villas. We look forward to welcoming you back to Hawks Cay Resort again.

London, United Kingdom
Reviewed 3 weeks ago via mobile

This hotel was too large. There were too many guests which made the resort feel crowded and there were queues. We queued to check in. We queued to check out. Slow service in the breakfast restaurant. We asked for a twin room and got a double. The worst part was there were no late check out facilities. When asked where...

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Helpful?
Thank youngtraveller61
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

Hearing that your stay was not as you had anticipated is disappointing to us. We want you to enjoy a beautiful relaxing stay and we apologize for any inconveniences you experienced. Your satisfaction is very important and we will review your feedback with our management team to pinpoint areas we can improve upon. We hope to have the chance to...

Reviewed 3 weeks ago via mobile

I read reviews prior to staying here and have concluded the negative reviews are from people not familiar with the keys. there is no season in the keys. I've only stayed at Islamorada or key west in the past 30 years. We stayed at a sunset villa. It was clean,large and modern. We hung out by the lagoon and were...

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Helpful?
Thank Planetwidetraveler
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

Reading your review has truly made us happy! We are delighted to learn you enjoyed the comfort of our villas and relaxing atmosphere of our resort. We can’t wait to have the chance to welcome you back to Hawks Cay Resort again. Thank you for your positive review.

Barrington, Illinois
Reviewed 3 weeks ago

Family of 5, including a toddler and 2 teens stayed for a week. Had a great deal on flight/hotel (off season) and that is the only way we could afford Hawks Cay. The staff were always friendly. Our family stayed at the main building, regular hotel rooms.The room was nice, accommodating but walls were a bit thin. We could here...

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Helpful?
Thank schnu0303
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It was great to have you and your family stay with us at Hawks Cay Resort and we thank you for sharing your review. We are delighted to read you found our staff to be friendly and that you enjoyed our pool areas. Please know, the lagoons that our dolphins live in contain 2.2 million gallons of natural seawater providing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Hawks Cay Resort

Address: 61 Hawks Cay Boulevard, @ Hawks Cay Resort, Duck Key, FL 33050
Region: United States > Florida > Florida Keys > Duck Key
Price Range: ₹ 16,676 - ₹ 40,294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hawks Cay Resort 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
Hawks Cay Resort Duck Key, Florida Keys
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Questions & Answers

Here's what travellers have asked, with answers from Hawks Cay Resort staff and other travellers.
75 questions
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See all questions (75)

Questions? Get answers from Hawks Cay Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sanctuary Village was perfect for our family of 8.”
 of 5 bubbles theplumberwife, 29 Nov 2016 | Read review
“budgeT rooms and villas are OLD”
  • old couch
  • Kitchen is great
  • broken blinds
 of 5 bubbles pooracad, 28 Nov 2016 | Read review
“Villas the best”
 of 5 bubbles grandparent2016, 26 Nov 2016 | Read review
“Be sure to reserve your room far enough ahead to get a great view. Highest floor is best.”
 of 5 bubbles keith44ranger, 20 Nov 2016 | Read review
“Sunset Village”
 of 5 bubbles 246markom, 17 Nov 2016 | Read review
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