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Hawks Cay Resort

4,854 reviews
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Traveller (2421)
Room & Suite (772)
Pool & Beach (504)
Overview
  • Excellent45%
  • Very good29%
  • Average14%
  • Poor7%
  • Terrible5%
Travellers talk about
“dolphin experience”(197 reviews)
“main pool”(312 reviews)
“beach grill”(147 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
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Reviews (4,854)Write a Review
JPMiles / Payback Arrow
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JPMiles / Payback Arrow
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1,978
1,335
684
358
248
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All reviewsdolphin experiencemain poolbeach grilltranquility poolocean restaurantkids clubmarina villagesalt water lagoonfire pitkids areaadult poollagoon areaswimming with the dolphinsthe main hotelbedroom villakey westfamily pool
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1,901 - 1,905 of 4,603 reviews
Reviewed 9 November 2014

We recently visited Hawks Cay for a continuing education conference. Upon arrival we checked in and were told our room was not ready. We continued to wait for 2 hours past check in time until a room had come available. During this 2 hours we...More

5  Thank Kristi G
Response from Hawks_Cay-FL, General Manager at Hawks Cay ResortResponded 19 November 2014

We appreciate you taking the time to let us know your experience at Hawks Cay. We couldn’t be happier that enjoyed the setting and beauty of our resort, and that you appreciated our many on-site activities. Please accept our most sincere apologies for your check...More

Reviewed 9 November 2014

We recently stayed at Hawks Cay for a medical conference, therefore we didn't really have a choice of where to stay. Let me start by saying that Hawks Cay is NOT a place I would choose to stay. When we booked, they only had villas...More

9  Thank mkkline
Response from Hawks_Cay-FL, General Manager at Hawks Cay ResortResponded 19 November 2014

Thank you for your review. It is truly disappointing to know that you did not enjoy your stay in our Villa. Your comments are truly valuable, as they allow us to continually measure and improve our service standards. On behalf of our entire staff, we...More

Reviewed 8 November 2014 via mobile

Hawk Cey is not the only option if you have a conference or event there. Marathon is about 10 miles away and has lots of hotels and resorts. The poor customer service and experience runs deep at Hawks Cey. This tells me that this is...More

3  Thank Angie S
Response from Hawks_Cay-FL, General Manager at Hawks Cay ResortResponded 12 November 2014

We strive to maintain the highest level of service, hospitality and comfort for our guests, so we are quite disappointed to read that your stay did not exceed your expectations. Please accept our most sincere apologies for any inconvenience you experienced during your stay or...More

Reviewed 8 November 2014 via mobile

This is a wonderful resort for families. There is a wonderful beach, the pool is fantastic, and there is even a tranquility area for adults. The rooms are spacious and valet parking is included in the resort fee. They have multiple experiences for families such...More

1  Thank ramonmd
Response from Hawks_Cay-FL, General Manager at Hawks Cay ResortResponded 26 November 2014

It sounds like your family vacation at Hawks Cay was memorable in every way, and that makes all of us very happy. We love your photo and we’re glad to see our beautiful resort through your eyes. From our many amenities and activities to our...More

Reviewed 4 November 2014

We took our family here last June ('14). Our kids age range is 7, 11 & 18 and there was something fun to do for all of them. Getting there was not to hard. We flew into Miami and rented a car. The old highway...More

2  Thank trvlmomma
Response from Hawks_Cay-FL, General Manager at Hawks Cay ResortResponded 12 November 2014

Thanks for sharing what a fun vacation your family had at Hawks Cay. We couldn’t be happier with how much you enjoyed your townhome and splash pool. Please accept our apologies regarding your pool following the storm, but we’re glad we were able to clean...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Free Parking
Restaurant
Bar/Lounge
Spa
Beachfront
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 245 - US$ 562 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
Details
Price range
US$ 245 - US$ 562 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Kitchenette, Family Rooms
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Traveller (2421)
Room & Suite (772)
Pool & Beach (504)
Dining (102)
Hotel & Grounds (1565)
Bathroom (49)
Family and Play Areas (44)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
curlysu2
10 November 2017|
AnswerShow all 3 answers
Response from DaveandDonna50 | Reviewed this property |
Hi - I am sorry but we did not go there during the hurricane.
0
Votes
Raquel B
4 November 2017|
Answer
Response from wayneinfortmyersflor | Reviewed this property |
the keys are open, we only live a few hours away. It is clean uncrowded, fishing is amazing. we were just there 2 weeks ago. key west was untouched. many trailer parks are not there. hotels and food service places are all... More
0
Votes
cynthia b
24 September 2017|
AnswerShow all 2 answers
Response from LADB |
You are kidding, right?? This is a Family resort. Try Club Orient in St Martin, once it is ready to accept guests again. But keep in mind, women go topless for their own comfort, not for your ogling. Cameras are not... More
0
Votes
Room Tips
"Take your coffee pot with you and reserve your time with the dolphins ahead of your visit."
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"sunset villas are lovely"
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"Angler & Ale. Sunset villas are good. Try the Smores"
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"Sanctuary offers the quiet, but close proximity to all"
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