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Hawks Cay Resort

4,854 reviews
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Traveller (2421)
Room & Suite (814)
Pool & Beach (503)
Overview
  • Excellent45%
  • Very good29%
  • Average14%
  • Poor7%
  • Terrible5%
Travellers talk about
“dolphin experience”(197 reviews)
“main pool”(312 reviews)
“beach grill”(147 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Hawks Cay Resort
Offers & Announcements: Can't Wait Rate
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Reviews (4,854)Write a Review
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1,978
1,335
684
358
248
Show reviews that mention
All reviewsdolphin experiencemain poolbeach grilltranquility poolocean restaurantkids clubmarina villagesalt water lagoonfire pitkids areaadult poollagoon areaswimming with the dolphinsthe main hotelbedroom villakey westfamily pool
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1,841 - 1,845 of 4,603 reviews
Reviewed 26 December 2014

The room was nice, the water views were beautiful, dolphins in your "backyard" we're cool, but due to the extreme lack of customer service and professionalism, we will never be back. We were going on our honeymoon/anniversary trip due to my husband being deployed and...More

12  Thank Jessica A
Response from Hawks_Cay-FL, General Manager at Hawks Cay ResortResponded 7 January 2015

We appreciate the time you have taken to write your detailed comments. While we’re glad you enjoyed a number of aspects of your vacation, it is truly regrettable if you were dissatisfied with the customer service you received while here. Please accept our deepest apologies...More

Reviewed 24 December 2014

If you are planning a trip to Key West or simply in the Florida Keys, plan to stay at Hawks Cat for "at least" 2 days. We will definitely be coming back, with or without children. There's even an 'adults only' private pool area. Oh...More

3  Thank redrussak
Response from Hawks_Cay-FL, General Manager at Hawks Cay ResortResponded 7 January 2015

Since it is our goal to ensure that each and every guest enjoys a memorable and relaxing vacation at Hawks Cay, we couldn’t be happier to learn of your amazing experience. Thank you for letting us know just how much you and your family enjoyed...More

Reviewed 24 December 2014 via mobile

My parents surprised the family with 3 days at Hawk Cay, and it was a beautiful weekend. The villa was clean when we arrived, with a beautiful backyard area. But once we settled in, we did notice some issues. The wi-fi was inconsistent and didn't...More

Thank Danielle S
Response from Hawks_Cay-FL, General Manager at Hawks Cay ResortResponded 7 January 2015

Thank you for your great feedback regarding your recent trip with us at Hawks Cay Resort. It’s a pleasure to learn that your family enjoyed your time and that you appreciated the beauty of our resort. We do regret to hear that you had a...More

Reviewed 23 December 2014

Hawks Cay is still the best place to stay for a family in the keys, but it wasn't what if use to be. The 5 pools and kids area is ideal for families. Not to mention the 5 restaurants on premise give it variety. The...More

2  Thank Prowler97
Response from Hawks_Cay-FL, General Manager at Hawks Cay ResortResponded 7 January 2015

Thanks for sharing your thoughts about Hawks Cay. We’re happy you chose to come back to our resort, and that you feel it’s the best place for a family vacation in the Keys. We appreciate your feedback regarding the entrance area, and will be sure...More

Reviewed 22 December 2014 via mobile

My family and my brother in law booked a villa here for 3 days in December. From the get go things went badly wrong. We were told we would have wifi. The initial villa neither had wifi nor did the phone work. We got in...More

5  Thank anantm
Response from Hawks_Cay-FL, General Manager at Hawks Cay ResortResponded 7 January 2015

Thank you for letting us know about your recent stay. We deeply regret the issues you experience with your villas. Please accept our sincere apologies for the inconveniences you detail here. Please rest assured that we have taken good note of your concerns and will...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Restaurant
Bar/Lounge
Spa
Beachfront
Free Parking
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 267 - US$ 580 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 267 - US$ 580 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (2421)
Room & Suite (814)
Pool & Beach (503)
Dining (101)
Amenities (67)
Family and Play Areas (44)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
captaintrigger
22 January 2018|
AnswerShow all 4 answers
Response from Dylaur | Reviewed this property |
Yes there is a breakfast buffet. Not sure of the specific cost... I recall the usual resort $20 buffet
1
Vote
curlysu2
10 November 2017|
AnswerShow all 3 answers
Response from DaveandDonna50 | Reviewed this property |
Hi - I am sorry but we did not go there during the hurricane.
0
Votes
Raquel B
4 November 2017|
Answer
Response from wayneinfortmyersflor | Reviewed this property |
the keys are open, we only live a few hours away. It is clean uncrowded, fishing is amazing. we were just there 2 weeks ago. key west was untouched. many trailer parks are not there. hotels and food service places are all... More
0
Votes
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Room Tips
"Take your coffee pot with you and reserve your time with the dolphins ahead of your visit."
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"sunset villas are lovely"
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"Angler & Ale. Sunset villas are good. Try the Smores"
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"Sanctuary offers the quiet, but close proximity to all"
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