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Bugs in the room (ants) reported but they did not send an exterminator despite promising to do so. Had to call multiple times to get bedding for the pullout sofa. Public restrooms were dirty. Concierge lounge was fine, as was the grill. But the hotel...More
Response from Margaux B, Manager at Fort Lauderdale Marriott Coral Springs Hotel, Golf Club & Convention CenterResponded 6 January 2018
Please accept our sincere apologies for the inconveniences you encountered during your stay. Rest assured that your concerns have been shared with the appropriate hotel team to prevent such issues to reoccur in the future.
If you would like to discuss your issues...More
We love this hotel! My family and I visit three times a year and always stay here! Cassie in concierge was very hospitable and personable with the guests! What a wonderful experience! Cassie made me feel at home and welcomed! She engaged with guests and...More
Property was nice but management is not customer-centric. Called manager Val to see about changing daily rate as I was here for golf tournament and didn’t realize there was a group rate. My reservation was for 7 nights so I asked for rate reduction since...More
Response from Margaux B, Manager at Fort Lauderdale Marriott Coral Springs Hotel, Golf Club & Convention CenterResponded 23 December 2017
I am sorry that we didn't reach out to you after your first call with our Front-Office Manager and that the overall communication was below your expectations, and ours. Discounted group rates can be booked during a certain amount of time prior to...More
Poor reception: barely polite, not informative. We had to demand for the WIFI code , the parking and even for a fully printed receipt at the check-out!
At check-in the room assigned to us was smelly and the bedding did not look clean. After mentioning...More
Response from Mark C, General Manager at Fort Lauderdale Marriott Coral Springs Hotel, Golf Club & Convention CenterResponded 20 December 2017
I am very sorry for the problems that you encountered and that is not our normal level of service. I would appreciate you contacting me directly at the hotel so that I can look further into the issues that you had and work...More
There is absolutely nothing extraordinary about this property. My husband and I visited for his birthday in October. We waited quite a while to check in, but the agent was friendly. The rooms need updating, but they were clean and everything seemed to work. The...More
1 Thank Yoyoforever
Response from Margaux B, Manager at Fort Lauderdale Marriott Coral Springs Hotel, Golf Club & Convention CenterResponded 30 November 2017
We are sorry to hear that we did not exceed your expectations during your visit at the Marriott Coral Springs. Rest assured that your comments have been shared with the food and beverage team in an effort to improve our service.