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All reviewsclub levelunderground garagehotel restaurantsitting areabed was very comfortablegreat rateseparate bedroomthis past weekendcoffee makerper daycheck in was easyfitness centerfront desk staffhotel staffindoor poolbasildowntown
Hotel: Bam right their by the Queen...great restaurants and night life. Room clean and nice..., refrig., bar sink...King Bed!!!!! Had a great time: Checked out and realized when we got home we left our IPad. Not in the car...guess we left it in our room?...More
Upon arriving at the hotel on May 16, we tried to enter the hotel through the revolving doors. We pushed the outdoor button which was taped over but the door didn't move. We had to push it hard to get it to revolve. It remained...More
Response from Eric C, General Manager at Sheraton Suites Wilmington Downtown HotelResponded 3 weeks ago
Thank you for your review of the hotel. We take the reviews very seriously as we work to improve the service of the hotel.
Yours in Hospitality,
Staff is wonderful.Willie at check in was particularly helpful when we arrived tired and grouch after a horrible eleven hour drive. The garage is difficult to use which is why it got a for..and no coffee in lobby on weekends tho the staff sent extra...More
I stayed here for the first time during a 2 week business trip in Wilmington, DE. My trip fortunately coincided with Wilmington's restaurant week, and many of the restaurants were amazing and within walking distance from the hotel. I wanted to give a special shoutout...More
Room was nice size, comfortable set up. Bathroom floor had clumps of dirt, and the shower faucet was old and hard to use. No breakfast included with the room was surprising given the high room rate. There was a problem with someone setting off the...More
Thank Jessica W
Response from Eric C, General Manager at Sheraton Suites Wilmington Downtown HotelResponded 1 May 2018
Thank you for the review of the hotel. I am sorry that you did not have a great experience while you were our guest. We will use your comments to better ourselves for the future.
Should you decide to stay with us again in...More
Response from JAnderton | Reviewed this property |
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can... More
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can keep the package in the room before you check in so it awaits your arrival on your desk ;)