Rooms were not clean and were outdated. Paid for a non smoking room and employees continuously smoked outside our room which ruined the experience. Breakfast wasn’t worth the $200 + I paid for each night. Probably will not come back.
The Manager Lisa is so polite and professional from the door. Ive stay at alot of hotels in my life but when you have a staff that stands out and just makes you feel at home it's the best feeling ever.. Thank you Heritage Inn for the best stay and will be back trust me. Were still in awe just how you guys accommodated my family during our stay. Keep up the great attitudes and hard work ethnic!
the only thing good about this hotel was the location to the beach area. When i travel i except the hotel to be clean and safe. That the easiest thing that a hotel should provide. I guess management needs to improve. Maybe hire people who care about doing there job. Instead of sitting in the back room. Staff should be prized to greet the guest when they check in.
Unless, like me, you need sleep during the day, the Heritage provides very nice accommodations for people with family and pets. It's close in to shopping and restaurants. The pillows are *really* hard, however. It's an otherwise very nice place to stay. Front Desk staff are extremely nice and helpful.
We have been here several times but the current stay is making me want to look for another hotel just because of one bad manager. The rest of the staff seem friendly and willing to help. The general manager needs to find a new line of work.
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