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Mainstay Suites Dover

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#9 of 20 Hotels in Dover
Certificate of Excellence
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1 room 2 adults 0 children
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Mainstay Suites Dover
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143 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Wilmington, Delaware
Reviewed 2 July 2015

I was a little leery booking this hotel for the day that Firefly festival revelers would be checking out, but the staff was on top of things. The rooms were clean and quiet, the lobby area is very welcoming and the morning breakfast had something for everyone! I will stay again at a Mainstay and recommend this to my friends

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Helpful?
Thank kfalandays
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete an online survey regarding your recent visit with us. I am happy to know that you enjoyed your recent stay here with us. Thank you for your kind words about the rooms, lobby, and the complimentary breakfast bar. It's always a pleasure to know that our guests are happy with the services...

Baltimore, Maryland
Reviewed 30 June 2015 via mobile

We had big black bugs in our room most likely cockroaches. No room to change us to and no rooms in town. Not enough pillows or towels in our room and we were told they had no towels. We paid 300 a night for this room and the cleaning service did not even come the day after we reported bugs...

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Helpful?
1Thank Bridget C
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.  On behalf of our entire team, I would like to apologize for failing to exceed your expectations. As you know, the weekend that you stayed with us was the Firefly music festival. Our hotel was extremely busy and we were unable to...

Staten Island, New York
Reviewed 29 June 2015

I recently stayed here for the music festival and had a great experience! This is my fourth time staying at MainStay and I wouldn't stay anywhere else when visiting Dover! The rooms are HUGE and they have a full size fridge, dishwasher, sink and stove! The room was clean and had all the amenities I needed! The staff are SUPER...

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Helpful?
Thank Janine P
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent visit during Firefly weekend. On behalf of our entire staff, we thank you for sharing such kind words about us with other travelers. I am happy to know that you have been staying with us for the past four years and that we have provided you...

Burke, Virginia
Reviewed 15 June 2015

Booked this place for two nights, left after one. The room was filthy. It smelled like mold and someone else's contact lens was left in the sink. There was a carnival going on right next door and they put us in a room facing the carnival. I think there might only be one person working in the entire hotel at...

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Helpful?
Thank James B
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your suite on your recent visit. I have shared your feedback with our entire staff to ensure we handle these types of situations differently in the...

Severna Park, Maryland, United States
Reviewed 29 May 2015

We stayed one night. The room was very spacious. The bed was very comfortable and the room was very clean. We stayed in an accessible room and the shower/tub squeaked every time you moved. It doesn't seem to be installed correctly. Walking through the hallways you can smell cigarette smoke, although we couldn't smell it in our room. The breakfast...

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Helpful?
1Thank Cheryl H
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us. On behalf of our entire staff allow me to apologize for the inconvenience you experienced with the smell of smoke in our hotel. We try our very best to accommodate all of our guests so to...

Salisbury, Maryland
Reviewed 26 May 2015

This hotel had the most friendliest front desk people I have run into. They were extremely helpful. The rooms were laid out beautifully and very clean. The outside of the hotel was also maintained well.

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Helpful?
Thank sbypoppop
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

Dover, Delaware
Reviewed 10 April 2015

Day one of my stay... My children and I are here on a university tour. We were originally supposed to stay at another hotel, but I saw that they offered the same amenities, in addition to afternoon tea and a manager's reception. I thought cool, they will have quick snacks available after swimming and before we go to dinner. After...

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Helpful?
3Thank School_Butterfly
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the customer service on your recent visit. I have shared your feedback with front desk staff to ensure we handle these types of situations differently in...

Reviewed 17 March 2015

I have stayed in dover, alway enjoy myself,my husband and i had a great time. Pool great Lady at the desk very nice i have told several coworkers and they are plannin a weekend with their partners,i look forward to comin back next year.

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2Thank choco312
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay. Your comments are very important to us as they tell us what we are doing right, what we are doing wrong, and how we can improve. So its always a pleasure when a guest recognizes our staffs efforts and takes the time to say thanks....

EastCoastUSA
Reviewed 11 March 2015

Stayed here for an overnight from MA to OBX. The rooms were, clean, large, and well appointed. There are many restaurants in the area. The breakfast was fine, and the staff was very courteous and friendly. Check-in and check out was a breeze. We were very pleased that the hotel is both pet friendly AND clean. However, the hotel has...

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Helpful?
1Thank PastryFun
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to share your feedback with us and other travelers. I would like to apologize for failing to meet your expectations during your recent visit. It is disappointing to know that your stay was interrupted by excessive noise. I want you to know that excessive noise during the late hours is unacceptable. We have a...

Camp Springs
Reviewed 28 February 2015 via mobile

I wasnt sure what to expect at this hotel. Although when I called the receptionist was kind of rude; the look of the hotel is extremely pleasing to me. Clean. Roomy. The smoking side is totally separate from the non-smoking side. It is separated by a door in the hallway. So glad I does not smell like smoke. I will...

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Helpful?
1Thank jrenzy
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey and share your experience with other travelers. I am happy to know that you enjoyed your recent stay with us. I have shared your comments with our entire staff and they were pleased as well. It is only through our guests eyes that we can truly assess how we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Make MainStay Suites your home away from home! Whether in town for a day or a month, a business traveler or leisure traveler, we have accommodations! Located centrally between the International Airport of Philadelphia, Washington, DC, and BWI Airport any commute is within minutes. Amenities include free deluxe breakfast, indoor pool, complimentary wired/wireless internet, fitness center and business center. Suites include a full size fridge, microwave, dishwasher, 2-burner cook-top, and sleeper sofas.Local attractions include the Air Mobility And Command Museum, Dover Downs Casino, the Monster Mile, historic museums, beaches, Tanger Outlets and plenty more. We are a repeat Gold Award winning hotel for excellent customer service!!!!! ... more   less 

Additional Information about Mainstay Suites Dover

Address: 201 Stover Blvd, Hwy 113 & Puncheon Run, Dover, DE 19901
Region: United States > Delaware > Dover
Price Range: ₹ 5,281 - ₹ 8,156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mainstay Suites Dover 2.5*
Number of rooms: 92
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Hotel Style:
#2 Family Hotel in Dover
#4 Business Hotel in Dover
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Questions & Answers

Questions? Get answers from Mainstay Suites Dover staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check floor plan, personal preference is away from elevators. But even they were quiet.”
 of 5 bubbles , 7 Sep 2016 | Read review
“Every time I have stayed the rooms were all great!”
 of 5 bubbles HeatherInLancasterPA, 13 Feb 2016 | Read review
“Away for a bunch of noise”
 of 5 bubbles bigmamaDC, 4 Jan 2016 | Read review
“Top floor assures no walking around above you and offers the best views.”
 of 5 bubbles kjay67, 16 Nov 2015 | Read review
“Choose an upper floor”
 of 5 bubbles lola91king, 17 Aug 2015 | Read review
5 of 5