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Hotel was clean, modern and the staff was top shelf. We had three rooms and each was excellent. The hotel shuttle took us to dinner and picked us up after. This was a great perk for us. We would go back to this hotel again...More
Response from Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor LocksResponded 4 November 2015
Thank you for taking the time to write this review. We appreciate each and every one written, as it enables our staff to keep delivering excellent service. I am very glad you took the opportunity to use our shuttle to go to the restaurants, as...More
Stayed here in August for my mother and step-father’s final memorial service. First night: lots of noise outside our room (doors slamming, loud voices, etc.). Around midnight the unmistakable smell of marijuana from the room next door… soon their smoke detector went off. We called...More
Response from Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor LocksResponded 4 October 2015
I am glad that you found your room clean and the breakfast choices were to your liking. The free continental breakfast is very popular at our hotel.
I am so very sorry that you had noise issues however, I know we have been extremely busy...More
My daughter and I were driving up from Southern Connecticut to the Big E in West Springfield, MA. This was the closest Marriott for me. The lady at the front desk was very nice and my check-in took less than 5 minutes. Parking is easy...More
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Response from Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor LocksResponded 1 October 2015
Thank you for taking the time to write a review for our hotel. No matter the comment, it is always great to hear feedback as it enables us to keep striving to improve ourselves.
I am very happy to hear that your check in was...More
If I wasn't binded to a prepaid contract I ,for sure would of ran the other way as fast as I could
No words can describe the filthy and disgusting room we were offered,everything was terribly run down
Food from the last guests on the...More
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Response from Heather M, Front Office Manager at SpringHill Suites Hartford Airport/Windsor LocksResponded 24 September 2015
I am so sorry to see that your stay with us was not to your liking. We go to great lengths to satisfy each and every one of our guests and I will hand your comments to the appropriate department to ensure we keep training...More
We stayed here, with a reservation, in order to catch any early morning flight the next morning. We, a family of four, arrived after 10:00 pm. There were two queen beds with each bed having only one pillow on it. The bathroom had only two...More
Response from Heather M, General Manager at SpringHill Suites Hartford Airport/Windsor LocksResponded 8 September 2015
I am truly sorry that you did not receive your extra pillows and towels. I appreciate you bring these items to my attention. We aim to satisfy all of our guests. Your feedback has been discussed with the appropriate departments to ensure this does not...More