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The Westport Inn

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167 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Rochester
Reviewed 26 October 2014 via mobile

Stayed here with my family to attend an event on site in the ballroom. Our room in the back building was large and comfortable. Fitness room was great along with breakfast in the attached restaurant. Would stay here again. Wicker chair at desk in our room was not functional for working on the computer.

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Helpful?
Thank MCGang
Nora G, General Manager at The Westport Inn, responded to this review

Thank you for taking the time to share this positive review! I'm so glad to hear you found our accommodations comfortable and our 24-hour fitness center useful. We will definitely be using your feedback to make improvements and do everything possible to create a superior experience for all of our guests. I truly appreciate you taking the time to share...

South Florida
Reviewed 24 October 2014

That's right, after driving 4200 miles, and staying at all sorts of "random" hotels off I-95, most in the $70 range, the Westport Inn was the worst place we stayed at. What a disappointment. We are actually natives of Westport and have since moved away, but back in the area for vacation. We wanted to patronize our "hometown inn," rather...

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Helpful?
1Thank MinnieCastavet
Nora G, General Manager at The Westport Inn, responded to this review

We appreciate you leaving feedback on your recent stay at the Westport Inn. We take pride in our quaint Inn and friendly staff, but it appears we fell well short of your expectations, as well as our own. The lack of communication and thoroughness on our Housekeeping associates was unacceptable, and I have personally alerted our Supervisors to the blatant...

Peterborough, Ontario, Canada
Reviewed 13 October 2014

My husband and I were in Westport for a family event and seeing that The Westport Inn was the #1 hotel in Westport, we booked for 2 nights. We were surprised it seems to be the only hotel in Westport too. We usually look for IHG hotels but none were found here. Warm reception at front desk and clear instructions...

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Helpful?
Thank David B
Nora G, General Manager at The Westport Inn, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am happy to hear you received a warm welcome & clear instructions from our front desk staff and I...

fairfield county, ct
Reviewed 13 October 2014

The Westport Inn is just an average hotel with potential, but sad that they don't put in that extra effort. Here are the positives and negatives (unfortunately, for most of the positives, there is a negative linked to is - which is why it is a shame they can't make it better. Pros: Hotel room was very big and clean....

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Helpful?
1Thank funtootravel
Nora G, General Manager at The Westport Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am glad to hear you found our front desk staff very nice and accommodating and I thank you for being honest in your review of our rooms and amenities. We are constantly striving to improve our property and your comments will...

Cincinnati, Ohio
Reviewed 8 October 2014

We stayed in the Westport Inn for 3 nights. We chose the hotel for the proximity to an event we were attending. We were very disappointed with this hotel. The room was dated and had no sitting chair. The pillows on the bed were terrible but luckily we had our own. The bathroom had black spots on the ceiling. They...

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Helpful?
Thank leapyearboy
Nora G, General Manager at The Westport Inn, responded to this review

We appreciate you sharing your recent experience at the Westport Inn. I am very disappointed to see that your stay was not up to expectations and deeply apologize. We are constantly improving our processes and protocols based on guest feedback and have addressed your concerns with Housekeeping and our Front Desk associates in terms of thoroughness and customer service. The...

Portland, Maine
Reviewed 23 September 2014

I'm in a room with a king bed and little else. One chair-- a wicker desk chair, and that is it. I'm alone, but wondering how two people would fit. Room was serviced at 3:30 pm--kind of late. It is late September-- certainly not frigid, but my home furnace kicked in two weeks ago given the cooler temperatures we've been...

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Helpful?
Thank Louis P
Nora G, General Manager at The Westport Inn, responded to this review

I'd like to thank you for sharing feedback on your stay at the Westport Inn. I do apologize that your experience was below expectations. Our original Inn has been accommodating Westport visitors since 1960, while a more modern addition provides Deluxe and Superior accommodations with additional space to stretch out and individual climate controls. Our Front Desk associates should have...

boston
Reviewed 16 September 2014

Westport Inn used to be a standard roadside motel - with external stairs leading to rooms opening on balconies. There are still some rooms with that set-up, but the Inn has been transformed, especially by the construction of a deluxe second building with larger rooms that are extremely well laid-out, spacious, and comfortable. It is not expensive by urban standards,...

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Helpful?
1Thank tnsc
Nora_Westport, General Manager at The Westport Inn, responded to this review

I am thrilled to hear that you enjoyed your stay at the Westport Inn. Since 1960, our quaint Inn has been welcoming guests to coastal Connecticut and has evolved throughout the years to meet and exceed our guests' expectations. Thank you so much for sharing your comments and I look forward to welcoming you back again! Warm Regards, Nora Gomez,...

Fiscardo, Greece
Reviewed 14 September 2014

We stayed at the hotel for a family wedding. The group rate made it an acceptable value. Had I been paying the rack rate I would have been quite upset. We were in the building right on the Old Post Road. It was noisy from the street and the people above us. The room was a decent size but the...

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Helpful?
Thank esemmes
Nora_Westport, General Manager at The Westport Inn, responded to this review

We appreciate you taking the time to share feedback on the Westport Inn. I do apologize for any noise that disrupted your stay. I am dismayed at the lack of parking you encountered and have asked our staff to look into parking practices to ensure that our guests are not inconvenienced by events. We do take all comments to heart...

Chicago, Illinois
Reviewed 13 September 2014

The Westport Inn likes to think of itself as a hotel, but I found it to be a more upscale version of a motel. The lobby is lovely, the rooms are comfortable and clean, and the entire property offers free wifi which really comes in handy. Having just traveled for business as well, I can say The Westport Inn has...

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Helpful?
Thank KyChi
Nora G, General Manager at The Westport Inn, responded to this review

Dear KyChi: I really appreciate you taking the time to review our property on trip advisor. I am glad you had a comfortable stay and at the same time I appreciate the feedback about the front desk service. I will share your comments with the department as it could only make us improve and grow. I hope you come back...

London, United Kingdom
Reviewed 10 September 2014

Had two great weeks at Westport Inn this Summer. The room was spacious and clean with comfy beds. All the staff I met were so friendly and nice, helping me with everything I needed. Can highly recommend!

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Helpful?
Thank MargeW4
Nora G, General Manager at The Westport Inn, responded to this review

Dear Marge: It makes my day to know that your stay was enjoyable. We have a great team at the front desk and customer satisfaction is our main priority. I thank you for recommending us and hope you come back to stay with us soon. Best Regards, Nora Gomez General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Enjoy the beauty of the Connecticut coast by booking at The Westport Inn, an Ascend Hotel Collection Member located off U.S. Route 1 in Westport, Connecticut. This hotel is within close proximity to area attractions that include the Maritime Aquarium at Norwalk, Compo Beach, Sherwood Island State Park and the Westport Country Playhouse. At the hotel, take advantage of our fitness center, business center, free bike rentals and more than 6,000 square feet of meeting space. Additional amenities include free wi-fi, an indoor pool and copy and fax services. Guest rooms and suites (some pet-friendly) offer luxurious bedding, upgraded toiletries, flat-screen televisions with cable, coffee makers, pillow-top mattresses, hairdryers, iPod docking stations, irons and ironing boards. Some rooms offer refrigerators and sofa sleepers. Enjoy convenience and service at the Westport Inn, an Ascend Hotel Collection Member in Westport, CT. We look forward to your stay. ... more   less 

Additional Information about The Westport Inn

Address: 1595 Post Rd E, Westport, CT 06880-5602
Region: United States > Connecticut > Westport
Price Range: ₹ 8,328 - ₹ 12,288 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Westport Inn 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
The Westport Hotel Westport
The Hotel Westport
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Questions & Answers

Questions? Get answers from The Westport Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the back building where it's quiet and off the street. Employees not trained well re: customer service.”
 of 5 bubbles ALSmember, 10 Dec 2016 | Read review
“The rooms at the back side of the hotel off of the post road are quieter.”
 of 5 bubbles 217lesliek, 6 Nov 2016 | Read review
“We were in room 115.....ground level. Parking right out front. Direct access to outside.”
 of 5 bubbles Tisha50, 27 Oct 2016 | Read review
“Get a room in the newer building.”
 of 5 bubbles KitA585, 2 Oct 2016 | Read review
“I suggest you ask if your room is renovated before checking in. If you have trouble with walking up a staircase, this isn't for you.”
 of 5 bubbles 19Gemma, 1 Oct 2016 | Read review
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