SpringHill Suites Mystic Waterford

SpringHill Suites Mystic Waterford

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Room & Suite (43)
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Avg. ₹19,929 /night, 11/1 - 11/2
₹20,770
per night
₹15,473
per night
₹10,175
per night
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About

4.0
#1 of 6 hotels in Waterford
3.9 of 5 bubbles
Location
4.1 of 5 bubbles
Rooms
3.9 of 5 bubbles
Value
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.2 of 5 bubbles
Sleep Quality

SpringHill Suites Mystic Waterford is an excellent choice for travellers visiting Waterford, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

Guest rooms offer a flat screen TV, a kitchenette, and air conditioning, and SpringHill Suites Mystic Waterford makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including 24 hour front desk, newspaper, and express check-in and check-out. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.

When you’re feeling hungry, be sure to check out Moe's Southwest Grill, which is a southwestern restaurant that is popular with locals and out-of-towners alike.

Should time allow, Harkness Memorial State Park is a popular state park that is relatively easy to get to.

Enjoy your stay in Waterford!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Tennis court
Kids stay free
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Sofa
Telephone
Clothes rack
Iron
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English
Hotel links

Location

401 North Frontage Road, Waterford, CT 06385
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 36 out of 100
36
Bradley Intl Airport
78.5 km•
See all flights
Brainard Airport
59.9 km•
See all flights
294Reviews3Q+A45Room tips
Traveller rating
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Detailed Reviews
aspiretravel wrote a review May 2022
New York City, New York
4.0 of 5 bubbles
Convenient location with plenty of shopping and dining nearby as well as easy on/off to the highway without traffic noise. Rooms are spacious and the beds comfortable. Free breakfast is nothing special but a good option to start the day and one can grab a tray to take to the room. Staff were very friendly and considerate. We were staying there for a college graduation and were able to pop back and forth within minutes. From a personal perspective, the only negative was that our room was very close to the ice machine which meant some noise late at night.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Skier9175 wrote a review Aug 2023
Pembroke, Massachusetts
3.0 of 5 bubbles
We stayed at this hotel while visiting attractions in the area. The hotel is well situated to I 95. The staff is friendly. The provided breakfast was better than most hotel provided breakfasts with fresh fruit options as well as other fare. The hotel is in need of a bit of refreshing. It feels like an older Spring Hills Suite and upon close observation you can see wear and tear. The rooms were clean. In summary; clean, nice staff, good breakfast, well situated to the highway but in need of so updating and upgrading.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Grocki, Guest Services / Front Office at SpringHill Suites Mystic Waterford
Responded 8 Sept 2023
Thank you for your feedback about your recent stay. We are going to share it with our team. John
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paola L wrote a review Aug 2024
New York City, New York
+1
3.0 of 5 bubbles
I am providing feedback on my recent stay at the Springhill Suites in Waterford, CT, from August 7-9, 2024. My family and I have stayed at this hotel before and enjoyed its convenient location near shops and the Mystic area. However, I was quite disappointed with the current state of the property and won't be staying here again.

Although the main lobby was clean and well-maintained, and the staff were polite and attentive, the condition of the rooms was concerning. Specifically, the third-floor rooms seemed to be in severe disrepair. The first room I was assigned, 304, had stained carpets and couch, a foul odor, and an unclean bathroom. I reported these issues to the front desk on the day of check-in, and they promptly moved me to another room.We were moved to room 308, which was next to the elevator. The room was not much better. While it had a fresher smell, the couch was ripped, there were dead bugs inside the photo frames, the cabinets near the microwave were damaged, the walls showed significant wear and tear, and the carpet was stained. Also, the ice machine on the third floor was out of service. When I raised these concerns with the staff, I was informed that similar conditions existed in other rooms. Given that I was checking out the next day, I decided not to request another room due to the inconvenience it would cause my family.

The hotel did adjust the rate for the first night due to the inconvenience, but ideally, we should not have been assigned such rooms in the first place. The hotel should address these maintenance issues before offering these rooms to any guests. Everyone deserves to receive the quality of accommodation they expect based on their booking. Had I known about the room conditions beforehand, I would have chosen to stay elsewhere. I want to extend special thanks to the hotel staff: Matt, Brannon, and Eric for their efforts to make my stay as comfortable as possible given the circumstances.
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Date of stay: August 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Orionstarseed wrote a review Nov 2022
Philadelphia, Pennsylvania
2.0 of 5 bubbles
I really wish I could give this property a good review but I think it is better to warn future travelers. First, I have no idea how other reviewers left such rave reviews. Granted I was aware that repairs were going on in the hotel and the pool was closed, I was not expecting it to be as run down as it was. Especially for $200 a night!

The staff was very friendly and helpful especially the maintenance guy with the dreads that I have forgotten his name. He was very helpful when we had to move rooms because there was mold in the bathroom and there was a leak in the ceiling over the bed. We were moved to a room on the first floor right by where the construction was so you can imagine sleeping in was impossible. Our new room was missing the fridge which again was rectified by maintenance. It seems as though there is something going on in every room as there are patches on the ceiling which look like there may have been a plumbing leak. ( My moms room had the same issues.) The lobby is beautiful but the rooms are very dated. The wall paper is peeling off the walls, the furniture is quite worn and the beds and pillows are very uncomfortable. My neck was sore my entire stay.

I would be very concerned that there may be a widespread mold issue at this property. I had a headache everyday that I was there.

If you are someone doing a one nighter then this property is a place to crash for a night. If you are staying multiple nights, spend the extra money and go into Mystic to the Residence Inn or a different Marriott property. I am a former Marriott employee and I have stayed at many properties. This is probably the most run down property I have been too and I would definitely not stay here again. The plus sides are quick access to Mystic, New London and Norwich as well as hot water and awesome shower gel. That is it.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Grocki, Guest Services / Front Office at SpringHill Suites Mystic Waterford
Responded 16 Nov 2022
Thank you for leaving us feedback about your recent stay. We are going to share your comments with our entire team this morning at our daily meeting so we can use this as a teachable moment.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
godzuki24 wrote a review Aug 2021
New York City, New York
2.0 of 5 bubbles
As a platinum elite member, my expectations are high, but reasonable. That being said, this property was able to exceed my expectations in the WORST ways possible.

1. If you are going to constantly update via email, post on the front door/checkin counter/elevator that masks are required, ENFORCE it. For two days I watched as not a single staff member even so much as ask unmasked guests to comply. If you have rules, enforce them.

2. 4am on August 16th, the fire alarm went off. I vacated the room with my wife and children. A chaotic scene unfolded in the parking lot as 4 fire engines and other cars showed up. Not a single staff member to be seen or heard from. As the engines slowly left the scene, guests inthe parking lot all looked around wondering what to do. It was becoming clear that no one was running this show - and that there was no present danger. Reluctantly, we returned to our rooms for a few hours of sleep.

2a. In the morning when l asked what had happened, l was given the response of "oh, it happens. Someone took their smoke detector down". First of all NO, it doesn't just happen. In 20+ years of business travel (60+ nights a year) I've had 4 fire alarms go off. Second, you have to be some kind of engineer to pull these alarms off the wall. They are not consumer grade First Alert smoke detectors. So, STOP lying.

As sad as it is for me to say, I was SO happy to leave this property. A sad place where staff simply didn't do their job. And worse, didn't seem to care.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Don't stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amy W wrote a review Jun 2021
1.0 of 5 bubbles
We stayed here one night while driving through and expected much more from a Marriott. The hotel needs major updates. Wallpaper is cracked and peeling in halls and bathrooms. A maintenance door was off its hinges and just propped up in a hallway. Our room's AC was terrible. We did call about that and the lady from the front desk came upstairs, checked it, and said it was working fine. She did offer for us to move rooms but it was 10:30 at night and our kids were already laying in bed. In hindsight, we should've. We always stay at Hiltons and will not make this mistake again.
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Date of stay: June 2021
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Brian DeFrancesco, Other at SpringHill Suites Mystic Waterford
Responded 9 Aug 2021
Thank you for taking the time to leave us feedback about your recent stay. During these uncertain times, travel is harder and very different. We are like a lot of hotels that are open, we are subject to State, Local and even Marriott regulations and guidelines for operation. We are also suffering from supply chain issues and items we have ordered that are delayed and/or out of stock. We are sorry that you had a few maintenance issues during your stay. We are going to share your comments with our team, and use this as a teachable moment.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Catbert10 wrote a review Sept 2020
Austin, Texas
1.0 of 5 bubbles
A/C didn't cool. Busted toilet seat. Extremely dim lighting. Shelves in the market area were nearly empty. I would give this property less than 1 out of 5 if I could. It couldn't deliver on the basic purpose of a hotel, which is to deliver a restful night's sleep.
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Date of stay: August 2020
1.0 of 5 bubblesRooms
3.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Grocki, Guest Services / Front Office at SpringHill Suites Mystic Waterford
Responded 3 Sept 2020
Thank you for taking the time to leave us feedback about your recent stay. During these uncertain times, travel is harder and very different. We are like a lot of hotels that are open, we are subject to State, Local and even Marriott regulations and guidelines for operation. We are also suffering from supply chain issues and items we have ordered that are delayed and/or out of stock. We are sorry that you had a few maintenance issues during your stay. We are going to share your comments with our team, and use this as a teachable moment.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Greg wrote a review Mar 2022
Lunenburg, Massachusetts
5.0 of 5 bubbles
The hotel was clean and comfortable, the staff were friendly and knowledgeable. The hotel is located a couple minutes from the Mohegan Sun Casino and has a shuttle van that runs from 4pm to 2am.
The breakfast area was clean and the food was very good.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John Grocki, Guest Services / Front Office at SpringHill Suites Mystic Waterford
Responded 28 Mar 2022
Thank you for your feedback.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
GuestAppearance wrote a review Mar 2020
Brookline, Massachusetts
4.0 of 5 bubbles
My suite was a good size, but had was a weird layout. The TV was right in the middle of the suite as if it were a partition between the sleeping area, and the sitting area. There was no way to view it at a comfortable angle from either the couch in the sitting area or from the bed. Seems pointless to have it there. Also the bathroom is this odd, oval shape which actually juts out into the bedroom. Apart, from those weird touches, the room is spacious. Good temperature control in the room as well.
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Date of stay: March 2020
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: Avoid 106, weird layout. Ask to see the layout of the room first.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from John G, Guest Relations Manager at SpringHill Suites Mystic Waterford
Responded 15 Mar 2020
Thank you for taking the time to leave us feedback about your recent stay. I can't wait to share it with our team. We will look at some of your suggestions to see if we can make some improvements.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Inesaviv wrote a review Jun 2024
San Juan, Puerto Rico
5.0 of 5 bubbles
Hotel is situated in a convenient place with easy access to highway and nearby amenities. Just 4 minutes from the USCGA if your going to any activities there. Rooms are clean and comfortable. Breakfast available every morning and warm cookies, coffee and tea are available in the afternoon. Staff was excellent, very friendly and helpful. Would stay again if in the area.
Read more
Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
…
Answer from Carl V
New Jersey174 contributions31 helpful votes
Probably not. My suggestion is to talk to the Manager, as she is quite helpful as to suggestions.
Answer from Agent709
Boston, Massachusetts22 contributions12 helpful votes
When I am coming in late I do call just to let them know, but because the room is probably being held with your credit card you really don't have to I just do for my own piece of mind. The staff there is really nice and go out of their way to help you. They have all kinds of directions to any attractions around the area, there is a mall right down the street and plenty of places to eat as well. The Mystic Village is about 10-15 minutes from the hotel, check with the hotel because they had discounts to the Aquarium one time that I was there if you wanted to go. John is one of the Managers there and he is wonderful and a really nice guy as well as the rest of the staff. In fact I am going there 9/23 for two nights and again in Oct. and probably Nov. we always enjoy our stay at his hotel. Hope this helps.
bonz15 asked a question Oct 2014
Patchogue, New York6 contributions
is it possible to check in early or late? Is there a shuttle to mohegan casino?
Answer from WHGGuestService
CT10 contributions1 helpful vote
Hi Bonz15! Thank you for sending us a question! - Check-in: Early Check-in is not guaranteed, and is based upon availability on the day you are to check in. Check-in time is 3pm, but you can always check in later than that depending on your schedule. - We do not currently offer a shuttle service to Mohegan Sun. There are a number of taxi services in the area that would be available as an alternative. Thank you!
Carolyn F wrote a tip Apr 2022
Anchorage, Alaska39 contributions44 helpful votes
3.0 of 5 bubbles
"Choose another Marriott property"
Read full review
InspectorWang wrote a tip Feb 2022
Williamsport, Pennsylvania36 contributions31 helpful votes
3.0 of 5 bubbles
"Get an even number room to avoid a bright neon light on all night. "
Read full review
godzuki24 wrote a tip Aug 2021
New York City, New York180 contributions181 helpful votes
2.0 of 5 bubbles
"Don't stay here"
Read full review
GuestAppearance wrote a tip Mar 2020
Brookline, Massachusetts35 contributions36 helpful votes
4.0 of 5 bubbles
"Avoid 106, weird layout. Ask to see the layout of the room first."
Read full review
J T wrote a tip Aug 2019
16 contributions15 helpful votes
5.0 of 5 bubbles
"We requested a king with sofa bed for 3 adults and the space was nice"
Read full review
…
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PRICE RANGE
₹11,184 - ₹17,323 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites mystic waterford hotel waterford, springhill suites waterford, waterford springhill suites
LOCATION
United StatesConnecticutMystic CountryWaterford
NUMBER OF ROOMS
80
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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SPRINGHILL SUITES MYSTIC WATERFORD - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about SpringHill Suites Mystic Waterford
What are some of the property amenities at SpringHill Suites Mystic Waterford?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at SpringHill Suites Mystic Waterford?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at SpringHill Suites Mystic Waterford?
Guests can enjoy free breakfast during their stay.
Is parking available at SpringHill Suites Mystic Waterford?
Yes, free parking is available to guests.
Are there opportunities to exercise at SpringHill Suites Mystic Waterford?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at SpringHill Suites Mystic Waterford?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites Mystic Waterford offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is SpringHill Suites Mystic Waterford accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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