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SpringHill Suites Mystic Waterford

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Traveller (57)
Room & Suite (35)
Dining (6)
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Overview
  • Excellent34%
  • Very good44%
  • Average16%
  • Poor4%
  • Terrible2%
Travellers talk about
“mohegan sun”(20 reviews)
“front desk”(51 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
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Offers from SpringHill Suites Mystic Waterford
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Rooms
9 Jul10 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (244)
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Traveller rating
83
106
38
10
5
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Time of year
LanguageEnglish
83
106
38
10
5
Show reviews that mention
All reviewsmohegan suncoast guard academyfront deskfree breakfaststrip mallchuck e cheesesofa bedhot and cold itemsoatmealnew londonminute driveconvenient locationthe breakfast areathe spring hill suitesmake your own waffleswasher and dryerthe maintenance man
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1 - 5 of 242 reviews
Reviewed 6 days ago

Visited Springhill Suites Mystic Waterford on a business trip. I was disappointed in the location of the hotel. Located next to a graffiti covered closed business which makes for a really bad first impression of the hotel. The hotel itself was great. Clean and comfortable...More

Thank 808Islander
Reviewed 3 May 2018

This was the worst hotel staff that I ever encountered. It's also the first time that I felt compelled to complain to the manager about their employee. I had called few days before I was to arrive at the hotel because I wanted to discuss...More

Thank charlesdarwin1
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 6 May 2018

Thank you for choosing to stay at the SpringHill Suites Mystic Waterford and providing your honest feedback today. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we...More

Reviewed 5 April 2018 via mobile

Nice hotel. Clean, spacious rooms. Efficient, friendly staff. Close to shopping and restaurants. Pool area is very nice. Water is not overly chlorinated and the temperature was very comfortable. Breakfast was nice, with good choices.More

Thank aries2748
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 6 April 2018

Thank you for taking the time to leave us feedback about your recent stay. I can't wait to share you comments with our team tomorrow at our morning meeting. We are so proud to be located so close to the US Coast Guard Academy. Again,...More

Reviewed 27 March 2018 via mobile

From the moment I booked rooms at this hotel I knew I would feel welcome and when I finally got there it was exactly how I pictured it would be. This hotel is hidden off of I-95 in a very quiet corner. The hotel is...More

1  Thank Alfred C J
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 6 April 2018

Thank you for the 5 Star review. I recentlty shared your comments with our team to help inspire them. We can't wait for you and your friends to come back to Eastern Connecticut. Again, Thank you for staying with us and taking the time to...More

Reviewed 1 March 2018

This most recent trip was probably the 3rd or 4th time we've stayed at this hotel. It's nicely situated close to the highway but it's also tucked away so you don't get all the noise. You're within a half hour of both Mohegan and Foxwoods...More

Thank Patrick H
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 3 March 2018

Thank you for taking the time to leave us such a nice review today. I can't wait to share this with our team this morning during out morning meeting. We are looking forward to you staying with us again. Warm Regards, John

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 153 - US$ 374 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$ 153 - US$ 374 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
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Traveller (57)
Room & Suite (35)
Dining (6)
Pool & Beach (5)
Questions & Answers
Ask a question
Lori B
3 March 2017|
Answer
Response from Carl V | Reviewed this property |
Probably not. My suggestion is to talk to the Manager, as she is quite helpful as to suggestions.
0
Votes
tonigirl72
15 September 2016|
AnswerShow all 5 answers
Response from Agent709 | Reviewed this property |
When I am coming in late I do call just to let them know, but because the room is probably being held with your credit card you really don't have to I just do for my own piece of mind. The staff there is really nice and go... More
0
Votes
bonz15
7 October 2014|
AnswerShow all 3 answers
Response from WHGGuestService | Property representative |
Hi Bonz15! Thank you for sending us a question! - Check-in: Early Check-in is not guaranteed, and is based upon availability on the day you are to check in. Check-in time is 3pm, but you can always check in later than... More
0
Votes
Room Tips
"upper floors away from elevator"
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"Free breakfast and Wi-Fi"
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"It is quite soundproof, but you can ask to be place as far as possible from the main road"
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"Ask for a higher floor in a corner. I'd assume they would be quieter.."
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