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SpringHill Suites Mystic Waterford

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SpringHill Suites Mystic Waterford
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217 Reviews from our TripAdvisor Community

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Showing 216: English reviews
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Barcelona, Spain
Reviewed 1 week ago

On the way from New York to Boston we decided to spend one night at this resort. The location of the Hotel is excellent, not far from the highway, but in front of a lake, walking distance from a shopping area with groceries and a couple of good places to eat. The place is very familiar, the staff are kind...

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Helpful?
Thank MARTHA91256
Poughkeepsie, New York
Reviewed 6 March 2017

We had a great 1 night stay using Marriott rewards. We were close enough to Mystic, wineries, and a bit further, the casinos. Rooms were updated, clean, and just comfy. The location is a bit awkward to get in and out of the highway, and there is a closed chuck e cheese in the entry road which is odd, but...

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Helpful?
Thank LeashyPlev
Onil V, Front Office Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you so much for your review of our hotel. I hope you also got to visit Mystic Village for some great shopping and bought a bottle from one of the wineries. Our location may be a bit awkward but we make up with the over the top customer service. Thank you for the feedback and letting us know you enjoyed...

Monument Beach, Massachusetts, United States
Reviewed 5 March 2017

No frills Marriott owned property near Mystic and Groton CT. There is a sink, microwave and small refrigerator in the room. Rooms are good sided and have a comfortable bed but are very plan with no views. There is a pool and a free breakfast (eggs, waffles, muffins, cereal, etc). Ample parking but in a run down part of town....

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Thank Peter R
Onil V, Front Office Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Utica, New York
Reviewed 27 February 2017

We arrived a little early & there was no problem checking in. That was nice. The gentleman at the front desk was very nice. I believe his name was Max. Getting into & out of the parking lot kinda sucked...but that's not the hotel's fault. The staff was great. The room was great. Very clean & spacious.I slept like a...

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Helpful?
Thank Sean M
Brian D, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for staying with us. We look forward to your next visit. Our team members make the difference. Thanks again.

Boston, MA
Reviewed 26 February 2017

I actually just left the hotel today so I wanted to write this review while it's still fresh in my mind. Check in was pretty seamless. The front desk staff were nice, friendly and efficient. I really enjoyed getting an elite member keycard to designate my membership in the Rewards Program. It's a nice touch! My only suggestion for the...

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Helpful?
Thank BostonBeachLady
Brian D, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for your comments. We will definitely check on the breakfast staff issues. We look forward to your next visit.

Danbury, Connecticut
Reviewed 4 February 2017

As I'm waiting for my son and husband to wake up I figured I'd take the time to write a review. This place is a great convenient location! I chose this hotel because it's centrally located to the casinos and Mystic Aquarium. We enjoyed Foxwoods last night which was a 20 minute drive and will be visiting Mystic today and...

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Thank knn121584
Brian D, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for your comments. I do apologize if the walls seam thin. When you come back to town. Please let us know of your last issues and we will hold a room on the 3rd floor towards the end of the building. We want you to have a memorable stay. Thanks again.

Rotterdam, New York
Reviewed 22 January 2017 via mobile

Found this hotel at the last minute and so glad we did. Everything was perfect from check-in to check-out. I fail to remember the front desk managers name, but he was incredibly​ sweet and accommodating. My only suggestion is to provide towels larger than hand towels at the pool.

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1Thank missshep77
Brian D, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for your comments. We look forward to your next visit. We will review the towel issue at the pool.

Whittier, California
Reviewed 29 December 2016

we spent 6 days there in order to spend time visiting family and this place rocks I have no complainments at all everything was wonderful including the Lolipops on the front desk that kept my grandsons on a sugar rush to entire stay it is a bit hard to find after arriving from Hartford on a red eye flight The...

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Helpful?
Thank s3production
Onil V, Guest Experience Champion at SpringHill Suites Mystic Waterford, responded to this review

Thank you so much for your review of our hotel. I am overwhelmed with joy to hear how your stay with us was. Hope you grandson doesn't get a cavity from all of the lollipops. Time with family is precise and hope the time you spent with them was wonderful. Thank you again for you review. We hope you will visit...

Medford, New Jersey
Reviewed 4 December 2016 via mobile

We wanted a hotel on I-95 that would be convenient to get off/on after visiting New London and the dedication of submarine USS Colorado 788. Nice accommodations, excellent breakfast, quiet location, plenty of parking (go around back if the front is full). Friendly staff and a clean indoor pool. If you have kids, pools are a great way to tire...

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Helpful?
Thank Carl V
Onil V, Front Office Manager at SpringHill Suites Mystic Waterford, responded to this review

Staying one step ahead to ensure the comfort for all guests is like reading the back the of our hands. Thank you for your review and good to hear everyone had a great time. Besides the indoor pool, did you get to try out the basketball court out back? Again thank you for choosing us for your accommodations and hope...

Rancho Santa Margarita, California
Reviewed 22 November 2016

we noticed swelling and red bites after our stay at this hotel never confirmed if they were bedbugs or not but didn't matter they were some kind of bites that we got at this hotel. The general cleanliness was poor and when I reached out to management, well I am still waiting for a return call. We won't return if...

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Helpful?
2Thank travelingfam2000
Onil V, Front Office Manager at SpringHill Suites Mystic Waterford, responded to this review

My sincerest apologizes that such a incident occur. We will absolutely look into this. Please when you have a moment reach out the hotel.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms

Additional Information about SpringHill Suites Mystic Waterford

Address: 401 N. Frontage Rd., Waterford, CT 06385
Region: United States > Connecticut > Waterford
Price Range: ₹ 9,205 - ₹ 22,106 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Mystic Waterford 3*
Number of rooms: 80
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Also Known As:
Springhill Suites Mystic Waterford Hotel Waterford
Springhill Suites Waterford
Waterford Springhill Suites
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Mystic Waterford staff and other travellers.
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Questions? Get answers from SpringHill Suites Mystic Waterford staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is quite soundproof, but you can ask to be place as far as possible from the main road”
MARTHA91256, 18 Apr 2017 | Read review
“Ask for a higher floor in a corner. I'd assume they would be quieter..”
knn121584, 4 Feb 2017 | Read review
“Ask for a room furthest from the highway side.”
hammerdroogs, 4 Aug 2016 | Read review
“I was in Room 226 and it was fine. Two queen beds.”
BessieKM, 2 Aug 2016 | Read review
“All rooms appear to be large and quiet considering the proximity to the interstate”
aeh3171, 11 Jun 2016 | Read review
5 of 5