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We booked a room since online months in advance! We checked on and went up to our room and it was the wrong room. Once we told them we were in a room that we did not book, the lady at the front desk apologized...More
Date of stay: November 2018
Response from John G, Guest Relations Manager at SpringHill Suites Mystic WaterfordResponded 28 November 2018
Thank you for choosing to stay at the SpringHill Suites Mystic Waterford and providing your honest feedback about your recent.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable...More
Stayed one night with my wife and son for a college tour nearby. Perfectly fine, seemed on the new side, room was clean and had a big pull out couch for my son in the "living room" side of the suite. Breakfast the next morning...More
Clean, comfortable rooms. Check in was friendly and efficient. Little kitchenette area and sitting area is great for the little bit of extra space and comfort. Bathroom sink area outside toilet and bath/shower allows two to get ready at the same time which was a...More
My daughter and I stayed for a little girls weekend to visit Mystic and Newport. Absolutely no complaints! Great room, comfortable bed, good shower, excellent breakfast and great fitness room. The staff was also very friendly and helpful. A great representive if Marriott properties.
We came down for a weekend getaway near the casino. The hotel is right off the highway, but a bit set back. I honestly have no complaints about this hotel other than the bathroom not having a vent. Otherwise everything was great. Free breakfast and...More
Date of stay: September 2018
2 Thank DHagg87
Response from John G, Manager at SpringHill Suites Mystic WaterfordResponded 3 September 2018
Thank you for sharing you recent expeirence with us. We are delighted to hear about your stay, and can't wait to share your feedback with the team.
When I am coming in late I do call just to let them know, but because the room is probably being held with your credit card you really don't have to I just do for my own piece of mind. The staff there is really nice and go... More
When I am coming in late I do call just to let them know, but because the room is probably being held with your credit card you really don't have to I just do for my own piece of mind. The staff there is really nice and go out of their way to help you. They have all kinds of directions to any attractions around the area, there is a mall right down the street and plenty of places to eat as well. The Mystic Village is about 10-15 minutes from the hotel, check with the hotel because they had discounts to the Aquarium one time that I was there if you wanted to go. John is one of the Managers there and he is wonderful and a really nice guy as well as the rest of the staff. In fact I am going there 9/23 for two nights and again in Oct. and probably Nov. we always enjoy our stay at his hotel. Hope this helps.
Response from WHGGuestService | Property representative |
Thank you for sending us a question!
- Check-in: Early Check-in is not guaranteed, and is based upon availability on the day you are to check in. Check-in time is 3pm, but you can always check in later than... More
Thank you for sending us a question!
- Check-in: Early Check-in is not guaranteed, and is based upon availability on the day you are to check in. Check-in time is 3pm, but you can always check in later than that depending on your schedule.
- We do not currently offer a shuttle service to Mohegan Sun. There are a number of taxi services in the area that would be available as an alternative.