My family including 2 young children, were scheduled to here for Friday and Saturday due to the Power Outage. Friday night was fine. Saturday my children were in the pool when a handicapped person came in to use the pool. He was placed by his caretaker in the pool handicapped chair and lowered into the water. The caretaker proceeded to use soap and a facecloth to bath to the gentleman. Washing his feet, in between his legs, under his arms, etc. Ringing out the facecloth in the pool & continuing to wash him. We evacuated the pool and the maint. man came in and said this was disgusting and put a treatment in the pool & said it would take 3 hrs to take effect. We went to the manager & he said that he was doing therapy & bathing & he would not ask them to stop bathing in the pool. We left and lost our money for Sat night. The manager laughed when we asked for a reimbursement & proceeded to go outside and smoke a ciggerate We complained to corporate & they were much more helpful. During a pandemic this makes me nervous the uncleanliness & unwilling to rectify this disgusting issue of having people take baths in the pool.…
We stayed here for 13 nights over Christmas & New Year while visiting family in Connecticut. The room was large, clean & comfortable with a king sized bed. Initially I was concerned about the room smelling of stale food as it had a microwave and fridge but it was completely smell free much to our relief (we had previously had a bad experience at Extended Stay America where the room was uninhabitable!). The decor is dated and for some reason the unit with the fridge, microwave & TV on was propped up by ceramic tiles but this was just a minor negative. The bathroom was quite large with a bath & shower, there was plenty of hot water so no fear of it running cold on you. The small negative in the bathroom was that the toilet seat wobbled when we sat on it. The heater in the room worked really well & kept us nice & warm when the temperature outside was freezing. The staff were very welcoming and there was a reasonable selection of breakfasts although it was the same things everyday but enough to be able to change if you want to. Sarah worked hard to make sure there was enough food & always greeted us warmly. There is Denny’s Diner just across the road within walking distance if you need food at any other time of the day and a Stop & Shop just up the road for other supplies. All in all we enjoyed our stay very much and wouldn’t hesitate to book here again. …
While traveling from Chicago to Vernon, ct, some family and I stayed at this holiday inn express! I can’t say enough about the good service, front desk always helpful, they had a really good breakfast downstairs, would stay there again in a heartbeat! Also, really liked the coffee, my granddaughter really liked the waffle maker, Cathy from fox river grove, I’ll.
Update: Bed bugs. We awoke in the morning with bites all over our backs and legs. At breakfast, the woman who serves the food, Caroline, was actually picking her nose. They would start cleaning and vacuuming the breakfast room while we and others were still eating. Many times they would leave the vacuum cleaner on, right next to us, while cleaning the other side of the room just to harass us. They would even make rude remarks to us as to why we were working in the dining room and not in an office! Many business people use the room throughout the day for meetings and to use their computers and while having access to the 24 hour coffee. Could not believe that this was a Holiday Inn. A handyman, just before quitting, showed us where the rooms are full of mold and bacteria. We also found out that they have a staff turnover of over 90 percent because the owner Victor, is preoccupied with other properties and allegedly suffers from several mental disorders. The only plus is the location. But that is not worth having bed bugs bite you, getting sick from the mold and being exposed to drug deals across the street at the Free Spirit bar. Often you will see police in the lobby searching for criminals. Having a law enforcement background I once asked what was going on. It's called situational awareness. We were told to mind our own business. The owner will spin and state that this is a fake, negative review by guests who spent thousands of dollars in cash at this highly overpriced motel and were evicted. Our response: name the guest. Ask for Danny the handyman who just quit, or Zach, Diane or Nikki who worked the front desk. Where are they? Better yet, go to the Vernon Department of Public Health and review the warnings and citations this bed bug infested motel suffers from. How about their policy of anti-semitism which was clearly stated to us with the hotel's ban on Kosher inspection workers who come up from New York? Or the letters sent by the owner to the local US post office requesting that the mail carriers stay off the property because they grabbed a cup of coffee and used the public rest rooms? Not a friendly environment. There is so much more. We deal in facts. Maybe the IRS should investigate why we were asked to pay in cash. This is not a safe environment. We advise to stay in a nearby Marriott or Hampton Inn.…
Well maintained property and comfortable beds. So happy with the staff! Had a problem with the remote not working and the front desk was at my door within 5 minutes, tried to fix it and when he couldn't because it was actually a programming issue on the TV, offered a whole new room. Amazing service!
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