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I invited a friend to visit us at Stanford CT, unfortunately my friend suffered a robbery from his room by the hotel staff, after 2 weeks finally someone called to repeat the same excuse as the hotel's manager and assistant manager: "we can not have...More
Response from LQ2051GM, La Quinta Customer Care at La Quinta Inn & Suites Stamford / New York CityResponded 2 weeks ago
Safety and security is very important to La Quinta. Once the matter was brought to the attention of the Hotel Management team they took immediate action. They notified the appropriate departments and have been investigating the guests claim since. This was a shock...More
The crew was very helpful and friendly. Hotel was very clean. Loved the tv with the relaxing sounds. Restaurant connected to the hotel was also great along with great prices and people. Will return if given opportunity.
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What a difference from evening, pleasant front desk person to minimal service morning lady, busy with her personal activities. And just when I thought, this hotel is finally improving service.
Rooms worn, as I remember all these years. Coffee maker in room, ironing board. Limited...More
Response from LQ2051GM, General Manager at La Quinta Inn & Suites Stamford / New York CityResponded 3 weeks ago
Thank you kindly for your feedback. We strive to give the best customer service to every guest. It seems that we fell short during your stay, and I apologize for that. I have used your comments as an opportunity to review our service standards with...More
We stayed here even after reading some terrible reviews because we were traveling with our dog and La Quintas are pet friendly. I really don’t know what people were complaining about. Our room was clean, the bed was comfortable, the staff was friendly, and the...More
Response from LQ2051GM, General Manager at La Quinta Inn & Suites Stamford / New York CityResponded 6 April 2018
Thank you for your candid feedback! We appreciate the recommendation and are delighted to hear that you and your family enjoyed your stay here. We love our four legged friends here and are more than happy to accommodate them as family. We look forward to...More
It smelled funny. Not necessarily in a bad way, but I couldn't put my finger on it. I figure if I had to stay there again, OK. Otherwise, I'd stay somewhere else. Counter staff was very pleasant both on check in and check out.More
Response from LQ2051GM, Manager at La Quinta Inn & Suites Stamford / New York CityResponded 7 March 2018
Thank you kindly for your feedback. I apologize for the unpleasant odor your described during your stay with us. We are truly sorry that our hotel fell short of expectations during your stay. We hope to have another opportunity to win you over in the...More